SultanasCrochet's Shop Policies
Welcome to SultanasCrochet! All of my items are handmade in a smoke-free, nut free, and pet-free environment. I take great pride in using high quality materials to make unique, beautiful and creative items.
Currently, I only accept Paypal. Payment is expected at the time you place your order. Please be aware that you don't have to have a Paypal Account to make a payment. Paypal allows you to enter your credit/debit card information for payment without setting it up to a bank account.
All of my non-custom items are completed and ready for immediate shipment. Custom items will be made after payment is received. Shipment will be made within 7 -10 working days. Some custom items may take longer, depending on the complexity of the item.
I use new and gently used boxes for shipping. All items are placed in a plastic bag for extra protection before being placed in the box for shipment.
I use USPS Standard or Priority for shipping which can be tracked. Please convo me if you need an upgrade. All non-custom orders will be shipped within 24 hours after payment is received. Please convo me regarding international shipping, so we can choose the best method to get your item to you.
Refunds and Exchanges
I take special care to make well constructed and beautiful items. My goal is to have 100% Customer Satisfaction. In most cases, all sales are considered to be final. However, I will make exceptions if your item was damaged in shipping or if your item was never received. Please contact me within 10 days of receiving your item regarding an exchange, refund, or if you have any other concerns. Thank you.
Additional Policies and FAQs
All of my items are handmade one at a time. My non-custom listed items are ready for immediate shipment. Please note that I do not accept wholesale orders at this time.
Last Updated October 22, 2015