Returns and refunds — Clothes

1. All of our clothes is handmade and made to order. That is why we do not accept returns, do not exchange items and do not issue refunds after the item is shipped.
2. If you cancel your order before we ship it, we will issue a 50% refund. The rest will partly cover the material and labor cost.
3. If you cancel your order within 24 hours after placing it, we will issue an 100% refund.

Returns and refunds — Jewelry

1. We accept returns for jewelry and refund 100% of its net cost (excluding delivery cost).
2. Jewelry can be returned or exchanged for another item within 14 days after delivery.
3. You are responsible for any shipping cost associated with the return or exchange.
4. We will issue a refund only after we receive the item from you.
5. If the jewelry returned is damaged or looks used, we won’t be able to issue a refund or exchange the item.

International payments are accepted via Paypal.

You don't need a Paypal account to pay this. You can pay with your credit card!

Please choose PayPal as your payment method at checkout. After your order has been submitted, click “Pay Now” button, system gives you the option to pay with your credit card.

1. We ship internationally. The cost is calculated individually, depending on the country.
2. We will ship to your Etsy address unless otherwise is instructed during purchase or right after purchase. Please make sure your Etsy address is correct.
3. All shipments have tracking numbers.
4. Shipments to USA, Canada, and Europe usually take 1-3 weeks.
5. Wedding dresses are shipped via UPS Express delivery. The delivery time is usually 3-5 days and depends on the country, customs, and weather conditions.
6. Occasionally, deliveries are delayed by customs. This is out of our control, and we advise that you allow some time for the item to come.
7. During holiday time (e. g. Christmas) customs work slower, so please place your orders in advance to get presents on time.
8. Customers are responsible for any customs fees and taxes. Contact us before placing the order to get more information about those fees.
9. Once the item is sent, it becomes the accountability of the delivery service. We do not refund or replace items which were lost or damaged during the shipping. Also, please indicate a secure shipping address to avoid loss of theft.

Actual colors may slightly differ depending on your computer monitor, we keep them as true to life as possible.

Still have questions? Contact us via Etsy and we'll try our best to respond within 1-3 business days.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that We do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices


Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly via convo or email at ateliersumarokova [!at] gmail.com


Why I Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, We may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, We may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.
Transfer of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe some of these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Kolomoiets Mariia, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ateliersumarokova [!at] gmail.com Alternately, you may mail me at:
Kolomoiets Mariia, str. Fabra 9/16, Dnipro, 49000, Ukraine