Announcement ****** CUSTOMERS BEWARE. There are currently online jewellery sellers (like on ebay & alibaba) who shamelessly use our photos as their own. Please WATCH OUT for those dishonest sellers for your own protection. SundariGems has NO ASSOCIATION to them whatsoever. *******
****** CUSTOMERS BEWARE. There are currently online jewellery sellers (like on ebay & alibaba) who shamelessly use our photos as their own. Please WATCH OUT for those dishonest sellers for your own protection. SundariGems has NO ASSOCIATION to them whatsoever. *******
Jon Hendeson on May 2, 2016
Prang, My name is Jordan, Jon's fiancé. I cannot thank you enough for my soon to be wedding band!! I absolutely love it, and was shocked how much more I loved it person than I already did in pictures. Your work is flawless and I was blown away how you perfected the customizations to this ring. I can't wait to wear it everyday. Thank you so much!!!
Premium Quality & Truly Ethical Jewelries that will bring a BIG smile to your HEART
OUR STORY - Prang founded SundariGems in 2010, while she still lived in Houston Texas, where her husband worked as a structural engineer. After Prang moved back to Thailand in 2011, SundariGems has grown into a team of professionals. Each of our members has years of experience in jewellery making field. All of our members have one thing in common - we all value PREMIUM quality & HONESTY to our core. At Sundari, we have a saying " We will only make & sell it, if it is genuinely classy & beautiful".
OUR PRODUCTION PROCESS - At SundariGems, the production process always start with a computer model. With the computer technology, we can acheive the highest precision ( upto 0.01 mm) and the best quality for your special ring. Once the computer model is ready, it is printed into a resin model for making silicone mould. The silicone mould is for making the wax model. The wax model will be casted into the gold or platinum piece, before we set the stone and complete the beautiful ring for you. The tiny diamonds are precisely set under MICROSCOPE with special technique. Please see the photos for EXAMPLES of our production process.
OUR TRULY CONFLICT-FREE DIAMONDS - Anyone can just say that they use conflict-free diamonds, but we work very hard to make sure that our diamonds are truly conflict-free AND we DO have documents to prove it. Our supplier sources their diamonds directly through one of De Beers sight holders, so the diamonds on your rings are high-quality & 100% conflict-free (as per complying with the UN Kimberly process). Simply leave me a note-to-seller , if you want a copy of our conflict-free documents.
OUR RECYCLED METAL - We don't cast the metal ourselves, but through a large metal casting company that cast precious metal pieces for hundreds of jewellers. We pick this company not only because of their quality (we LOVE the colour of their golds), but also their rigorous practice in recycling precious metals.
OUR AUTHENTICITY GUARANTY - At SundariGems, you can rest assured that everything is 100% authentic and 100% as the listing indicates. We understand that your purchase has high value (not only financially, but emotionally as well), so we work very hard to protect your interest & investment. The followings are the steps we take:
1. ALL center gem stones MUST be tested and certified by a world renown gemstone testing lab (GIA, GIT or AIGS). Beginning March 2015, all of our stones will be submitted to GIA only (as they have improved tremendously on the turnaround time), but some stones acquired before March 2015 might still be GIT or AIGS. Your ring will come with the original GIA (or GIT or AIGS) certificate.
2. PER YOU REQUEST ONLY - we can have the ring tested & certified for the authenticity & grade (colour, clarity, and cut) by HKD Canadian Lab. The ring will come wit the original HKD certificate. We use HKD because GIA DO NOT grade diamond on the setting. Please note that HKD certification process will take 3 -10 business days extra (from the required production time).
3. PER YOU REQUEST ONLY - we can also have the ring tested by a state-of-the-art GIT (Gem and Jewellery In statute of Thailand) precious metal testing lab. The ring will come with the original METAL (solid 14K Gold, Solid 18K Gold, Palladium 18K and Platinum PT900) testing report from GIT.
OUR LIFE-TIME WARRANTY - Your purchase from SundariGems comes with a life-time warranty. Please read more about our policy at https://www.etsy.com/shop/SundariGems/policy?ref=shopinfo_policies_leftnav
ARE THESE RINGS REAL? - ABSOLUTELY 100%. It is very easy to spot a fake jewellery. We will NEVER risk our hard-earned reputation by not keeping 100% of our promise to you. BOTTOM LINE - everyone here at Sundari will NEVER waste our precious time & effort working with fake worthless materials.
"At SundariGems, your satisfaction is 100% guaranteed"
Owner, Customer Service, Production Manager
Prang is a founder of SundariGems. She is also a customer service manager and a production manager (she pretty much does everything). Prang is also a mother of three. Integrity & honesty are her virtue. TOP QUALITY is her ONLY standard.
There is nothing more important to me than to see you happy with your purchase. I only use high quality materials and the best of craftmanship in my works. My stones are carefully selected from very reputable sources. Each stone is unique, as well as each piece of my jewelry.
Accepted payment methods
- Accepts Etsy gift cards
PAYMENT PLAN is also available. It is very easy and cost-free. Simply let me know about your interest in an item & your interest in setting up a payment plan. Then, I will guide you through the rest of the process. My goal is to give you the best possible experience with SundariGems; therefore your financing options will be made to suit your personal style too. I am very flexible and understanding with due date, because I believe that buying your favorite piece of jewelry should be a comfortable and pain-free experience.
*** Please note that item(s) purchased using payment plan can ONLY be shipped to you after your payment plan is complete and a full payment is received. ***
This is the BEST & FASTEST possible shipping service from my country to yours. Fedex is also VERY RELIABLE with their service. However, in an unlikely situations, there could be a delay for international delivery. Examples of the possible delay are:
- Fedex flight delay (very rare) , causing the package to miss the next flight to the designation.
- Custom clearance delay (rare). I am FULLY RESPONSIBLE for the custom clearance process and any import duties for you. I will also work closely with Fedex agents to help expedite the process the BEST I can (the process will depend on the country).
BOTTOM LINE : I am fully responsible, in EVERY WAY, to get the ring delivered to you safely and as fast as possible.
2. Special Shipping Method : If you are not happy with my standard method, please just let me know how you want the package to be shipped and handled. I will NOT be responsible for the custom clearance process and import duty for you, in this case. I also CANNOT insure the package for you.
In-stock item will be shipped within 24 hours after your payment is cleared.
Resizing will take 1-3 business day.
Refunds and Exchanges
1. The item must be in its original brand new condition.
2. You will have to contact me regarding your intention to return the ring within 3 days after delivery. Please also follow my special return instruction to avoid any delay in the refund process.
3. The return must be postmarked & dropped off by the 5th business day from the day you signed for the package.
4. Item purchased using PAYMENT PLAN can only be returned for STORE CREDIT which can be used toward your future purchase at SundariGems.
5. The $50 shipping charge will also be fully refunded.
6. If the ring is made with A special ordered CENTER STONE (meaning If the centre stone is not from my own stock, but from my suppliers' stock), the ring is NOT returnable (unless not as described).
Additional policies and FAQs
1.1 For a ring with a 1.5 mm wide band,
The ring comes with a life-time care from Sundari. If there is any problems with the ring including replacing the small diamonds (center stone NOT included), you can always send it back to me for a FREE service. I will be responsible for ALL the shipping charges both ways within the FIRST year after you make a purchase. After the first year, you can ship the ring back to me via either USPS International Priority or Fedex International Priority ( at a discount rate through my Fedex account). You will be responsible for the shipping charges.
1.2 For a ring with a band over 1.5 mm wide,
The ring comes with a life-time care from Sundari. If there is any problems with the ring including replacing the small diamonds (center stone NOT included), you can always send it back to me for services. I will be responsible for ALL the shipping charges both ways within the FIRST year after you make a purchase. After the first year, you can ship the ring back to me via either USPS International Priority or Fedex International Priority ( at a discount rate through my Fedex account). You will be responsible for the shipping charges.
- If the issue happen within the first year after you make the purchase, the service is FREE ( all the costs, including the diamonds, are on me).
- If the issue happen after one year after you make the purchase, you will have to pay for the diamond cost (diamond cost ONLY). I will take care of everything else.
If the damage you make is beyond repair, I will have to remake a brand new ring for you (for MAXIMUM strength and FLAWLESS quality).
- If the damage happens within the first year after you make the purchase, the service is FREE ( all the costs, including the diamonds, are on me).
- If the damage happens after the first year after you make the purchase, you will be responsible for "gold lost", which is the difference between the gold cost of the new piece and the price of the damaged gold piece as sold back to the metal casting company.
Everything else, please follow 1.1 & 1.2
3. In any cases, your CENTER STONE is NOT covered by our life-time warranty.
1% of our sales will go to charity. The donation will go to Ramathibodi Hospital Neonatal Intensive Care Unit, Bangkok, Thailand.