SunsetSeams

PATCHWORK QUILT ACRYLIC TEMPLATES CUSTOM MADE LASER CUT

Melbourne, Australia · 2372 Sales

SunsetSeams

PATCHWORK QUILT ACRYLIC TEMPLATES CUSTOM MADE LASER CUT

Melbourne, Australia 2372 Sales On Etsy since 2013

5 out of 5 stars
(435)

SunsetSeams is taking a short break

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Note from shop owner *** My shop is closed for a few days, while I catch up on orders. Re-opening on 28 February 2017 ***

Note from shop owner

Last updated on Feb 22, 2017

*** My shop is closed for a few days, while I catch up on orders. Re-opening on 28 February 2017 ***

Lisa Smallridge - Sunset Seams

Contact shop owner

Lisa Smallridge - Sunset Seams

Reviews

Average item review
5 out of 5 stars
(435)
Erin Spencer

Erin Spencer on Feb 18, 2017

5 out of 5 stars

took a while to get here (not a surprise just wanted to note that it takes a while to get from there to here in the US, but the templates are as described and I can't wait to start cutting. very pleased.

769centennaires

769centennaires on Feb 16, 2017

3 out of 5 stars

Parcel did not arrive and shipping was not refunded - she claimed address was incorrect even though she had shipped to this address before. Not satisfied

Lisa Smallridge -

Lisa Smallridge - responded on Feb 23, 2017

Unfortunately for this customer, Canada Post has advised they are still experiencing parcel delivery backlogs of 4-6 weeks due to: 1) Unprecedented record volumes of parcels over the holidays (26 days of 1-Million parcels) - double that of 2012, 2) freezing weather conditions across the country, 3) severe staff shortages (see http://bc.ctvnews.ca/video?clipId=1032439), and 4) residual delays from last years’ rolling strikes. I did offer to send a replacement template set, or a refund. I'm sorry that this customer is not satisfied, but I’m not sure what else I could have done? I still expect that the template set will eventually arrive, but very much delayed. This was genuinely out of my control.

View all 435 reviews

Updates

Large Clam Shell Acrylic Template - fits 10 inch square pre-cut fabric (also called layer cake). Finished width of clam is 9.5 inches. Fabric shapes can be machine or hand-pieced. Shallow curves, okay for beginners. Exclusive to Sunset Seams 23/11/16.
NEW: Floating Colors laser-cut cut Acrylic fabric cutting Quilt Templates, to match your copy of this pattern from the Millifiori Quilts boom by Willyne Hammerstein. Available in Window Version (3/8 or 1/4 inch seam), or No Seam, in six colours. 23/8/16.
Want to hand-piece a 7-point star, without doing the math? My newly designed "Federation Seven Point Star" Acrylic Laser-cut Quilt Templates make it easy! 3 piece set includes 2 in Diamond, Triangle Edge & Corner Edge to finish it. Fits an 18 in block.
View all 6 updates

About

Custom-Made Laser-Cut Acrylic Patchwork Quilt Templates - Just for you!

Sunset Seams is my on-line Acrylic-Laser-cutting business, located in a breezy Bayside suburb of Melbourne, Victoria, Australia. It was established as a Registered Business in October 2011. My professional background over 25 years includes business, law, banking, health-science, retail and customer-service. I love design, craft, sewing and quilting, and am an active member of several Quilt Guilds here in Melbourne. I've been sewing for over 30 years, including 15 years of quilting and patchwork experience.

I aim to provide friendly, responsive customer service and an accurate, timely, customised acrylic template-making service for ordinary, (and extraordinary!) Quilters, Patchworkers & Crafters everywhere - throughout Australia, and beyond! I'm happy to ship anywhere in the world.

All Acrylic templates are individually laser-cut, personally, by me. There is no mass-production involved, nor outside or third parties. Naturally, this adds a "time" element - but as quilters yourselves, you can appreciate that hand-made items sometimes take a little longer. I take full responsibility for all my own work - you can be sure that you will be dealing directly with the person who is actually making your product.

Where possible, I strive to have all template orders laser-cut and posted within 5 -7 working days of payment. However, if an order involves several templates sets, or a custom order has more complex components, then this time may be extended.

Most template sets fit into a "Large Letter" padded bag, and postal delivery is generally 1 week (to Australia), or 2-3 weeks (to US / Canada) or 3-7 weeks (to UK / Europe). (This does not include Tracking, which can be purchased as an Optional Extra).

As a quilter myself, I'm a member of several quilting guilds - including Bayside Quilters (Beaumaris, Victoria, Australia) and Patchworkers & Quilters Guild (Ivanhoe, Victoria), and Victorian Quilters Inc (Victoria) and formerly the Modern Quilt Guild (USA). I enjoy designing my own quilts, love experimenting with colour, and appreciate both traditional & modern quilts and methods.

It's a simple, streamlined process to order your own laser-cut, customised acrylic template. You email a scanned copy of your pattern, then I provide a quote. When payment is confirmed, I convert the pattern via Autocad, personally laser-cut and hand-polish your templates, and then carefully pack and post them to you.

Contact me via: SunsetSeams [!at] hotmail.com or visit my website: www.SunsetSeams.com

Happy Quilting! Lisa Smallridge
(Updated September 2016)

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Shop policies

Last updated on February 23, 2017
Welcome to my Etsy store! I hope you enjoy using this personalised, customised service, and tell all your friends! I am passionate about all things 'quilting', and am an active member of several Quilt Guilds here in Melbourne, Australia.

I offer a laser-cutting service to provide you with hand-made, customised Acrylic Template - whether you are a beginner or experienced quilter, patchworker, teacher, designer, sewist, or crafter. I specialise in custom-made, unusual, or hard-to-find Acrylic templates.

All products are Auto-Cadded and hand-made (laser-cut) by me, according to your specifications: each is individually polished and sanded, and carefully wrapped to ensure safe delivery. I work on one order, or one quote, at a time.

So when it gets really busy with orders, for fairness to all buyers, I will laser-cut template requests strictly in order of payment. At these times, there may be a slight delay (beyond the usual timelines). I'll try to keep you informed at all times, and thank you for your patience.

If there's something you can't find, or you'd like to enlarge or reduce your pattern and have templates made to match, or change the seam allowance size, or even if you design items yourself, or teach and want a "class set" (up to a maximum of 20 sets) .... please contact me!

Cheers,
Lisa S. (Melbourne, Australia)
(Updated: February 2017)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
This store accepts PAYPAL (International or Australian customers).

CREDIT CARD OPTION: If you'd prefer to pay by Credit Card, please choose "Checkout with Paypal", and this will take you to the Paypal site, where you can input your Credit Card details. You do not need to open a Paypal account.

AUSTRALIAN CUSTOMERS: who wish to use Direct Credit to an Australian Bank, please email me at "Sunsetseams@hotmail.com" with the details of your purchase, and I'll email you a Paypal Invoice with the Bank details.

NO PAYPAL ACCOUNT - NO PROBLEM: Checkout with a major credit or debit card - simply click on "Pay with Debit or Credit Card" at the bottom of the Paypal login screen: www.etsy.com/help/article/361
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Payment (including shipping) is required in advance. Postage is calculated at standard Australia Post rates (see their website: www.auspost.com.au), and DOES NOT include Tracking, unless specifically advised. The Shipping amount includes provision for packing materials, as these items can be fragile and require extra care in packing.

If final weight of the packed total order is less than estimated, I'll refund to your Paypal account any difference in postage paid (of $4 AUD or more).

If paying with an Echeck, your item will ship after payment clears.
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If you buy more than one template set (for delivery to the one address), the total shipping cost may be less, due to combined postage (depending on the final weight), so please email me at "SunsetSeams [!at] hotmail.com" to obtain the the revised postal rate. Alternatively, I'll refund the difference (of $4 AUD or more) to your Paypal account, after the templates have been posted.

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VAT or GST or other custom or import taxes are NOT included in the purchase price or the shipping costs for items listed for sale on Sunset Seams, and are the responsibility of the customer.

PLEASE NOTE: Etsy is now adding the words "VAT included (where applicable)" and "GST included (where applicable)" under the Price, and in the Shopping Cart on each listing. As a small Australian seller, I am not registered to collect taxes in other countries. So, for the items in my shop, it it "not applicable" for me to charge/include tax. Therefore, please be aware that the customer is responsible for paying ALL taxes/duties/fees, etc. that their own country charges them.

(September 2016)
Shipping
TIME TO ALLOW FOR CREATING YOUR HAND-CRAFTED TEMPLATES:

Templates are generally personally laser-cut and posted by me within 7 business days of receiving confirmation of payment Custom-made items and larger orders may take a little longer. If there's likely to be a delay beyond this, I'll keep you informed via email or Etsy convo. I usually send you an "Etsy Despatch Convo" to confirm the day templates have been posted.

Templates are shipped via Air-Mail or Parcel Post, through Australia Post (this does NOT include tracking or insurance, unless specified). If you would like Express Post or Insurance added, please contact me for the extra cost.

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ESTIMATED DELIVERY TIMES:

From experience, most items shipped from Australia to the US & Canada arrive within the Australia Post estimates. However, I always advise customers to please allow extra time for contingencies:

- Australia / New Zealand - between 1-2 weeks.
- US - between 2-3 weeks.
- Canada - between 3-5 weeks (as at February 2017)
- UK / Europe - between 3-7 weeks.

This is a GUIDE only, and delays may still be caused by your local postal and/or customs system, the weather, or seasonal or public holidays. With international shipping, there is always the possibility of delays in your country's Customs Department - extending delivery time up to 8-10 weeks. However, In my experience, over three years and more than 2000 sales, this is quite rare.

If you live in a remote or regional country area (ie, not in a Metropolitan area), then please allow a few extra days. (This depends on your own local postal system, over which we have no control).
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TRACKING - is NOT INCLUDED (unless specified in the Listing)

Due to the very high cost, and inconsistent and irregular tracking updates, Tracking is automatically NOT included in the Shipping Cost. However, I can provide a quote for this, on request. I recommend that you add Tracking for any order over $100 AUD. (Note: for some countries, like Austria, Greece and Finland, the tracking option is not available).

Once your order has been posted, please understand that I have no control over, and therefore assume no responsibility for, the postal process or timing, any breakages or losses in transit, nor any customs issues or expenses that may arise in your country.

(Notice: 17 February 2017: "Due to on-going extensive delivery delays by Canada Post over the past few months, all items purchased by Canadian buyers will attract the higher "Tracked Parcel" Shipping Rate, until further notice. Apologies for the inconvenience. Canadian buyers are encouraged to purchase 2 or more template sets at a time to maximise the shipping value. Any shipping overages will be refunded via Paypal, once items are posted").
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IF YOU DON'T RECEIVE YOUR ORDER WITHIN 6 WEEKS OF DESPATCH DATE:

1. First, check the address on the Etsy order form AND your Paypal account are correct.
2. Next, contact your local Post Office: there may be local delays (seasonal holidays or weather-related). Or they may be holding your parcel for collection.
3. It may be helpful to check with your neighbours, in case the item was mis-delivered.
4. Then, please send me a convo or email, and I'll help if I can - by providing either a replacement or a refund (excluding shipping costs).

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CUSTOMS IN RECEIVING COUNTRY:

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IMPORTANT NOTE: International buyers are responsible for ANY and ALL Customs Charges, Import Duties, Taxes & Additional Fees . See: www.gov.uk/goods-sent-from-abroad
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SENDING GIFTS: I'm happy to ship direct to a "giftee" as well as include a personal note, if requested. Just provide your friend's name & address in the "note to seller" at checkout. l'll then mail or email the actual receipt direct to you.

(February 2017)
Refunds and Exchanges
CONDITIONS OF REFUNDS AND RETURNS

I will draw and laser-cut your Templates based on the pattern and your instructions provided. However, during the conversion process, some minor errors may occur. If I've made a mistake, please email me, then post the piece back to me (at your expense), and I'll gladly provide a replacement piece, free of charge (at my expense).

Refunds or returns are NOT available on custom-made products, NOR for "change of mind" re item, style, colour or other variations.

Please contact me within 14 days of delivery, and then ship the item back to me within 30 days of delivery. Buyer pays return shipping; full refund of purchase price and original shipping will be issued upon receipt of returned item in original condition.

Please contact me right away if an item is damaged in shipment, or if the package has not arrived in a timely manner (Please allow up to 6 weeks for international addresses). Lost or damaged shipments will be replaced or refunded, AFTER this time period has elapsed.

Customer satisfaction is very important to me, and I want you to be delighted with your purchase from my shop. Please contact me if you wish to submit a return.
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NO REFUND OR RETURN FOR ITEMS DAMAGED / LOST IN THE POST.

I take great care to pack orders carefully, so the items are well-protected. As I have no control over the postal system, I'm unable to take responsibility for any breakages or losses incurred in transit. Therefore, refunds are not provided for items which are actually or presumed 'damaged or lost in the post'.

If you would like to purchase Insurance via Australia Post, please ask me for a quote for the extra charge.
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CANCELLATION REQUESTS BY PURCHASER

Cancellation requests are accepted within 24 hours of purchase.

If you want to cancel between 1-5 days after ordering, please email me first. As long as your customised templates have not already been laser-cut and posted, then I'll refund.

However, if a template set has already been laser-cut from the requested colour and/or customised in some way, then I, as the "Seller", reserve the right to decline the cancellation request, and the items will be posted to the "Purchaser", as ordered. (As per Etsy standard policy).

(February 2017)
Additional policies and FAQs
For customised templates, please email or post a copy or drawing of your pattern or block (including a scale reference - ie, a drawn "one-inch square"). I'll email you if further information is required. I don't sell patterns (apart from those I design).

There is a Minimum Order $20 AUD for Custom requests of small templates. (Regardless of the size). I reserve the right to include a "Set-Up" fee in the quote for complex Custom requests.

Colours: At present I can provide 1/8th inch thick (3mm) Acrylic templates in up to 6 translucent colours (at no extra charge) - subject to availability: Fluro Green, Fluro Pink, Orange, Yellow, Clear and Pale Blue (the most popular!).

The Laser-Cutter bed can technically work with Acrylic sheets up to a maximum size of 2ft x 3 ft (600 x 900 mm). However, for safety during postage, I recommend that template sizes remain less than 12 inch x 12 inch. I can also laser-cut shapes in either inches or centimetres - your choice.

Please note that the larger Acrylic template pieces do weigh quite a lot, and this will affect the postage rates. Pieces which are more than A4 size (US Letter size) will require additional reinforcement (ie, from re-cycled cardboard or plywood), to ensure that they arrive in one piece - this adds to the postage weight and costs.

I reserve the right to decline to accept a particular custom request, at my discretion, depending on my current or future work-load.

Additional FAQ's are listed on our website: www.SunsetSeams.com
(September 2016)
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SELLER INFORMATION:

Shop owner: Lisa Smallridge
Email: SunsetSeams [!at] hotmail.com
Postal: PO Box 221, Elwood, Victoria, Australia 3184
Registered Australian Business Number (ABN): 46344963749 (13th October 2011)
Locality : Melbourne, Australia
Phone: 0411 400 939
(September 2016)

More information

Last updated on Sep 8, 2016
Frequently asked questions

Custom and personalised orders

PLEASE NOTE: On each listing, you will see that Etsy is now adding the words "VAT included (where applicable)" and "GST included (where applicable)" under the Price, and in the Shopping Cart.

As I am a small Australian seller, I am Not registered to collect taxes from purchasers in other countries. So, for the items listed for sale in my shop, Sunset Seams, it is therefore "Not Applicable" for me to charge and / or include tax for my customers. Therefore, each customer is responsible for paying ALL or ANY import taxes / duties / fees, etc. that their own country may charge them.