SupplyDiva's Shop Policies
Hi there! We want you to be happy and to be a Crafty Diva! So if you see something that you can use in your crafts here please purchase from us! If you don't see what you want please feel free to contact us. We are a small workshop in Mexico trying to make a difference to the lives of these fine women here. Help us keep their families together and to teach them new things!
We only accept Paypal, if you have to pay by check please convo us.
We ship from Mexico via Correos Mexicanas. We register all packages. That way, your package can be tracked on both Correos Mexicanas and the USPS (or your country's Postal System.) NOTE: England (UK), Australia, New Zealand does not track incoming international packages, they do get there fine, just be patient.
Most packages arrive in approx. 10 to 15 business days and rarely even 20 business days because of the US Customs System or your own countries Customs. We have no control over the US Customs System or the Mail. Unfortunately, the US Customs is particularly slow on processing packages sent from Mexico. To Europe and other Countries it can take longer. But be assured, your package will get to you.
PLEASE NOTE: Sometimes the USPS system will give you a message several days (or even weeks) after we have shipped your package. It will say something like "Origin Post is preparing your package." This message is very misleading. This message actually means that your package has arrived in US Customs and is being processed and Physically Scanned in. Be assured that we shipped your package promptly. We are here to help you and welcome your questions. We take very good care of our customers and hope that you will return to us many times!
The girls need all of our customers - please keep supporting us! HUGS
Refunds and Exchanges
Please check out our pictures very well, we try very hard to be accurate due to the fact that we are in Mexico. Items can be returned but it isn't super simple. You need to contact first if you are desiring to return something.
Your refund will be minus shipping to you unless we make a mistake ourselves, which is very possible, no one is perfect. We appreciate your support very much!
Additional Policies and FAQs
We love to help. If there is anything we can do for you please let us know! We run a workshop in Mexico to help ladies have a decent job and to learn new things.
Last Updated December 22, 2014