SurroundingsOnline's Shop Policies
Please ensure you have given your correct shipping address. I will ship to the address specified through the ETSY sale.
IMPORTANT: All pieces are MADE TO ORDER unless otherwise specified, and typically ship within THREE WEEKS of purchase for single pieces OR based upon your event deadline and the design schedule we will establish together. Please ALERT ME IMMEDIATELY IF YOU REQUIRE RUSH SERVICES. See below for further rush order information.
**** International buyers--You are responsible for additional Customs taxes, VAT tax, and duty. Surroundings Inc. does not collect for foreign governments.
Shipping time for International Priority Mail is 6-10 business days.
Shipping time International Express Mail is 3-5 business days.
However, please be aware that your package may be delayed by customs or government inspections. Please allow additional time for delivery.
If you would like International Mail (which runs at least $15 additional to most countries and can take at least 2-4 weeks to ship and clear customs) please contact me for details.
Refunds and Exchanges
All sales are final but returns of stock items can be accepted for store credit or exchange only WITH PRIOR APPROVAL OF THE SHOP OWNER. Unfortunately, custom designs are non-refundable upon approval.
Item must be returned unused and in the same condition it arrived to you. Please contact me within one week (7 days) of receiving the item if this rare situation should occur.
Each item is inspected rigorously for quality before being made available for sale.
If you have a question about your item after purchase please feel free to contact me!
As each item is handmade it may vary slightly from the picture due to variance in colour, size of feathers, etc.
Additional Policies and FAQs
TIMING: Most designs you see are samples only. Your piece will be custom made to order for you. Please allow time for production and delivery. Rush orders can be accommodated, but may necessitate an additional charge.
DESIGN CUSTOMIZATION AND REVISION: We love to customize! Simple customizations such as color modifications are welcomed at no extra charge. Extensive modifications, or extensive revisions during the design process may necessitate an additional charge. Unfortunately, custom designs are non-refundable upon approval of item photos.
Last Updated September 24, 2013