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Susabellas

Personalized Wedding, Baby and Home Gifts

Woodinville, Washington · 35359 Sales

Susabellas

Personalized Wedding, Baby and Home Gifts

Woodinville, Washington 35359 Sales On Etsy since 2011

5 out of 5 stars
(8228)

Shop owner

Susan

Contact

Announcement   **CHRISTMAS DEADLINE** Order Christmas ornaments by Dec. 12th to receive them by Christmas. The deadline for keepsake boxes is Dec. 16th. This applies to US orders only, please contact us for international orders if needed before 12/25. Happy Holidays!
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Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized, handmade ceramic items for weddings, baby and home. Every piece is handcrafted, stamped and glazed so no two items are the same. Most items come with a beautiful gift box ready to give or keep for yourself. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!

A HUGE thank you to Etsy for making Susabellas a Featured Shop! Read the article here: https://www.etsy.com/blog/en/2013/featured-shop-susabellas/

Announcement

Last updated on Dec 7, 2016

**CHRISTMAS DEADLINE** Order Christmas ornaments by Dec. 12th to receive them by Christmas. The deadline for keepsake boxes is Dec. 16th. This applies to US orders only, please contact us for international orders if needed before 12/25. Happy Holidays!
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Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized, handmade ceramic items for weddings, baby and home. Every piece is handcrafted, stamped and glazed so no two items are the same. Most items come with a beautiful gift box ready to give or keep for yourself. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!

A HUGE thank you to Etsy for making Susabellas a Featured Shop! Read the article here: https://www.etsy.com/blog/en/2013/featured-shop-susabellas/

Susan

Contact shop owner

Susan

View all 516 items

Reviews

Average item review
5 out of 5 stars
(8228)
baytownbride

baytownbride on Dec 10, 2016

5 out of 5 stars

My box turned out beautiful! It was a gift for my step-mother for our wedding, and she loved it. Thanks for the rushed order and customizing!!

Molly Pratt

Molly Pratt on Dec 10, 2016

5 out of 5 stars

I first bought this ornament two years ago when my daughter was born. I liked it so much I bought another when we welcomed our second baby this year. They are beautifully made, classic, and look lovely on the tree.

View all 8228 reviews

About

Susabella

Susabella was founded by Susan Shapiro in November 2011. She previously owned a graphic and web design business for nearly ten years. After having her son 3 years ago she decided to take a break. Missing a creative outlet and because of her mother-in-law she began taking pottery classes (thanks Margaret!). She soon discovered that she could blend her love of all things wedding, baby, home and pottery related into a new business crafting heirloom accessories and gifts.

Susabellas donates a portion of all proceeds to FeedingAmerica.org which provides meals to low income families.

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Shop members

  • Susan Shapiro

    Owner, Maker, Designer, Chief Ceramics Officer :)

    Susabella was founded by Susan Shapiro in November 2011. She began taking pottery classes and discovered that she could blend her love of all things wedding, baby, home and pottery related into a new business crafting heirloom accessories and gifts.

  • Steve

    Maker, Designer, Lead Production Artist

    Steve helps make all of our items and also comes up with new design ideas. Not only is he my twin brother but my right hand man. I couldn't do it without him! In his spare time he enjoys spending time with his husband Chris and their dog, Newton.

  • Michelle

    Studio Supervisor, Customer Service

    Michelle is our studio supervisor and does an amazing job keeping everything running smoothly and working with our customers. She is incredibly organized, efficient and a wonderful person to work with. We're very lucky to have her!

  • Heidi

    Shipper, Graphic Designer

    Heidi helps us ship and does graphic design work for our keepsake boxes every week. She pays incredible attention to details, helps come up with new design ideas and even brings in homemade cookies! We love having Heidi as part of our team.

  • Daryl

    Creator, Glazer, Assistant

    Daryl helps with just about everything at Susabella. He keeps everything organized and glazes all of our ceramic items. He pitches in whenever and where-ever we need help and he is an all around great guy!

  • Linda

    Shipper

    Linda helps ship all of our ceramic pieces. She's a very hard worker and pays extra close attention to the details so we don't miss anything before it ships out. We're so lucky to have Linda at Susabellas.

  • Alaina

    Shipper, Creator

    Alaina helps with shipping and making our ceramic keepsake boxes too. She is very reliable, and we are so happy to have her on our team!

  • Carol

    Creator, Assistant

    Carol is such a great addition to our team. She helps with the final production stage for our hand stamped clay pieces and she prints and matches up all of our shipping labels. We are so thankful for her organization and great attention to detail.

Shop policies

Last updated on June 7, 2015
Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized, handmade ceramic items for weddings, baby and home. Every piece is handcrafted, stamped and glazed so no two items are the same. Each piece comes with a beautiful gift box ready to give or keep for yourself. Check back soon for even more products!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We accept PayPal and Etsy direct checkout.

Please note that you do NOT need a PayPal account to use PayPal. You can pay directly through PayPal with your credit or debit card.

Please follow the link in your Etsy order through to the Paypal site to complete your transaction. Your order is not completed and won't be processed until then. You will receive an email and receipt from Paypal confirming your payment has been made.

E-checks can take up to a week or more to clear through Paypal. Please allow time for this to happen before your order is filled and shipped.

If you have any questions about the payment process please message us at info (at!) susabella.com
Shipping
We ship almost all of our items USPS Priority mail and it can take another 2-3 days to arrive (per USPS guidelines) If you require tracking or other shipping services please let me know and payment for rush shipping can be arranged. Please note for international orders we are not responsible for any additional custom charges that might occur or lost international packages.
Refunds and Exchanges
We love our customers and want you to be 100% happy with your experience. We do not excepts exchanges or returns because of the customization of our items. However, if you are not satisfied please contact us within 5 business days of receiving your order and we'll do our very best to make you happy!
Additional policies and FAQs
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LEAD TIME

Items typically take about 2-4 weeks to make. Please view the individual item for the approximate lead time. We ship almost all of our items USPS Priority mail and it can take another 2-3 days to arrive (per USPS guidelines) If you require tracking or other shipping services please let me know and payment for rush shipping can be arranged. Please note that we are not responsible for lost international packages.

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PERSONALIZATION

Please specify in the message or notes section of the order, the personalized message or initials. If you forget to add the personalized message, please convo me with your invoice link and the message you would like.

Where to add personalization, amendments or notes on order:
Upon checkout (in ETSY and PAYPAL), there is a section whereby you may add a "message to the seller". Please enter any personalization information required (names, date, verse, sentiment, template color change) in this section. Please CHECK ALL SPELLING AND GRAMMAR, we are not responsible for those errors. Please double check your text before and after the order is submitted. We will use the exact text that is provided to us. Once your order is received, you will receive an order confirmation by email. We will contact you with any questions.

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HAPPY CUSTOMERS

We love our customers and want you to be 100% happy with your experience. We do not excepts exchanges or returns because of the customization of our items. However, if you are not satisfied please contact us within 5 business days of receiving your order and we'll do our very best to make you happy!