Susabellas

Personalized Jewelry, Wedding, Baptism, Pet Gifts &more

Woodinville, Washington
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| 187,749 Sales | 5 out of 5 stars 5 out of 5 stars

Susabellas is a Star Seller!

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Has a history of shipping on time with tracking.

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Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    We donate a portion of all proceeds to FeedingAmerica.org which helps provide low-income families with food. In 2021 we donated 50,000 meals and have donated 354,240 meals since we started this program in 2014- all thanks to our customers! Now more than ever, these organizations need our help. We'd like to extend a huge thank you to past and future customers for their purchases which allow us to continue to support Feeding America.

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Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized pieces from custom wedding gifts to baby and baptism gifts, pet gifts and much more. We celebrate all of life's moments and every piece is hand crafted so no two items are the same. Most items come with a beautiful gift box ready to give or keep for yourself. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!

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Lead Times:
"Ready to Ship" non-personalized items are ready to ship in just 1-3 business days. Jewelry is ready to ship in 1-2 business days. Personalized stamped clay items are ready to ship in about 1-2 weeks. Personalized keepsake boxes and printed items are ready to ship in 3-6 business days. If you need it sooner please contact us, we are able to expedite many of our products. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.

Shipping Times:
Standard domestic shipping takes about 3-7 business days to arrive. Standard international shipping can take 14-21 business days or more. Upgraded shipping for faster delivery is available at checkout for most items.

Holiday Postal Delays:
We cannot refund or remake an order for a shipping delay unless USPS/FedEx officially claims the parcel as lost. Due to the new USPS regulations transit times will be longer than initially expected.

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Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!
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Announcement

Last updated on Jul 18, 2022

We donate a portion of all proceeds to FeedingAmerica.org which helps provide low-income families with food. In 2021 we donated 50,000 meals and have donated 354,240 meals since we started this program in 2014- all thanks to our customers! Now more than ever, these organizations need our help. We'd like to extend a huge thank you to past and future customers for their purchases which allow us to continue to support Feeding America.

---------
Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized pieces from custom wedding gifts to baby and baptism gifts, pet gifts and much more. We celebrate all of life's moments and every piece is hand crafted so no two items are the same. Most items come with a beautiful gift box ready to give or keep for yourself. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!

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Lead Times:
"Ready to Ship" non-personalized items are ready to ship in just 1-3 business days. Jewelry is ready to ship in 1-2 business days. Personalized stamped clay items are ready to ship in about 1-2 weeks. Personalized keepsake boxes and printed items are ready to ship in 3-6 business days. If you need it sooner please contact us, we are able to expedite many of our products. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.

Shipping Times:
Standard domestic shipping takes about 3-7 business days to arrive. Standard international shipping can take 14-21 business days or more. Upgraded shipping for faster delivery is available at checkout for most items.

Holiday Postal Delays:
We cannot refund or remake an order for a shipping delay unless USPS/FedEx officially claims the parcel as lost. Due to the new USPS regulations transit times will be longer than initially expected.

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Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!
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Items

187749 Sales

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Susan

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Susan

Reviews

Average item review
5 out of 5 stars
(32608)
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Updates

Happy First Day of Fall! maple_leaffallen_leaf To celebrate the season we just listed this lovely little leaf votive. It’s perfect for fall decor or for a Thanksgiving hostess gift!
View all 230 updates

About Susabellas

Sales 187,749
On Etsy since 2011

Susabella

Susabella was founded by Susan Shapiro in November 2011. She previously owned a graphic and web design business for nearly ten years. After having her son she decided to take a break but missed having a creative outlet. Her mother-in-law who has done pottery for years, encouraged her to take a class and that's how it all began (thanks Margaret!). She soon discovered that she could blend her love of all things wedding, baby, home and pottery related into a new business crafting heirloom accessories and gifts.

We donate a portion of all proceeds to FeedingAmerica.org which helps provide low-income families with food. In 2021 we donated 50,000 meals and have donated 354,240 meals since we started this program in 2014- all thanks to our customers! Now more than ever, these organizations need our help. We'd like to extend a huge thank you to past and future customers for their purchases which allow us to continue to support Feeding America.

Shop members

  • Susan Shapiro

    Owner, Maker, Designer, Chief Ceramics Officer :)

    Susabella was founded by Susan Shapiro in November 2011. She began taking pottery classes and discovered that she could blend her love of all things wedding, baby, home and pottery related into a new business crafting heirloom accessories and gifts.

  • Steve

    Designer, Lead Production Artist

    Steve helps make all of our items and also comes up with new design ideas. Not only is he my twin brother but my right hand man. I couldn't do it without him! In his spare time he enjoys spending time with his husband Chris and their dog, Newton.

  • Daryl

    Creator, Glazer, Assistant

    Daryl helps with just about everything at Susabella and is our studio handyman! He keeps everything organized and glazes all of our ceramic items. He pitches in whenever and where-ever we need help and he is an all around great guy!

  • Alaina

    Shipper, Creator, Studio Coordinator

    Alaina helps with shipping, making, and tracking our keepsake boxes and customer orders. She is a hard worker, reliable, and incredibly organized. Alaina always finds new ways to increase productivity and we are so happy to have her on our team!

  • Sara

    Maker, Creator, Jewelry Production

    Sara is fun, innovative, and energetic - she brings so much to Susabella! Sara helps us make new items and creates all of our jewelry orders by hand. She is quickly becoming a jack of all trades and we love having her as part of the team.

  • Otto

    Glazer, Shipper

    Otto is a wonderful addition to our Susabella team! He helps glaze all our items and packages them for shipping. He has a great attitude and is always ready to help when ever we need it. We are so happy to have him as a team member!

  • Cait

    Virtual Assistant, Customer Service

    Cait is our customer service extraordinaire! She communicates with our customers to answer any questions or concerns. She is an excellent worker and always thinks ahead to make sure all of our customers have a great shopping experience at Susabella.

  • Nina

    Shipper

    As part of our shipping team, Nina works hard to carefully package our orders for shipping. Nina is very thoughtful and makes sure every detail is correct on each item before it is sent out the door. She is a great team member and worker!

  • Emily

    Maker, Jewelry Production

    Emily carefully decals our keepsake boxes so they are ready for the kiln. She also assists in the production of our jewelry. In her free time, Emily is an art enthusiast and loves a trip to the museum!

  • Nicole

    Shipper

    Nicole is on our shipping team and helps to prepare each order before it is ready to ship out of our studio. She makes sure orders are correct and packaged with love & care for a safe journey in transit. Nicole is a cat lover and has two of her own!

  • Selah

    Maker

    Selah helps just about everyone in the studio! You can find her using her artistic skills to paint our handmade items as well as putting your orders together. Selah enjoys all things creative, including the art of thrifting.

  • Teresa

    Studio Manager

    Teresa is our studio manager! She supervises and motivates the team so everything runs smoothly each day. Teresa is always looking for new ways to improve productivity! When she's not in the studio, Teresa is a talented artist who enjoys painting.

  • Coree

    Maker

    Coree is our newest employee and works in our handmade clay department! She carefully forms our clay pieces by hand, then stamps them with custom text. Out of the studio, Coree is working on her own condo renovation with her husband Cam & son Oliver.

Production partners

  • Bisqueware

    NC, United States

    We create most of our bisque ware in our studio but we also partner with a wonderful ceramics business in North Carolina for extra bisque ware.

  • Metal items

    OH, United States

    We use this business for all metal products.

Shop policies

Last updated on July 18, 2022
Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized, handmade ceramic items and jewelry for weddings, baby and home. Every piece is handcrafted so no two items are the same. Check back soon for even more products!

Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!

*Actual delivery and lead times vary by season and demand. Please view the announcements on our shop homepage for up to date lead times. Some exceptions apply. If you are concerned about receiving your item in time, please let us know the date you need it by so we can make sure it get it out ASAP for you. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.
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LEAD TIME
Non-personalized items are ready to ship in about 1-3 business days. Jewelry is ready to ship in about 1-2 business days. Personalized items are ready to ship in about 1-2 weeks.
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SHIPPING TIME
Standard domestic shipping takes about 3-7 business days to arrive. Standard international shipping can take 14-21 business days or more.
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RUSH ORDERS
Both lead time and shipping time must be considered when estimating arrival times. We are able to rush the lead time for most items if it is needed sooner. Upgraded standard and international shipping for faster delivery is available at checkout for most items.

If you need an item rushed, please let us know! Send us a message with the date you need it by and include the needed date in the order notes section of your cart during checkout.
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https://www.instagram.com/susabellagifts/
#Susabellagifts *** TAG US IN A PHOTO -AND- USE OUR HASHTAG FOR $5 OFF YOUR NEXT ORDER! ***

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All orders are protected with the Susabella Happiness Guarantee. We love our customers and want you to be 100% happy with your Susabella experience. We do not accept return or exchanges for personalized products, but if you are not satisfied with your item, please contact us within 5 business days of receiving your order so we can do our best to make it right for you.
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NON-PERSONALIZED ITEMS
We accept returns, exchanges, and cancellations for non-personalized items. Returns will be charged a flat fee and restocking fee based on the item. We are not responsible for the return shipping.

To return a non-personalized item, please contact us within 7 days of delivery and ship the item back to us within 30 days of delivery.
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JEWELRY
As per our Susabella Jewelry Policy, if your piece breaks or becomes damaged within the first 90 days of item delivery then we will replace or repair it for you. After 90 days, we can offer a discounted replacement.

Other non-personalized jewelry returns for reasons other than damage will be charged a flat fee and restocking fee based on the item. We are not responsible for the return shipping.
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RETURNED ITEMS
After contacting us to verify the return and once the item is received back at our studio, we will issue the appropriate refund amount for the item through Etsy. It may take Etsy and your bank a few days to process the refund.
Payment
We accept PayPal and Etsy direct checkout.

Please note that you do NOT need a PayPal account to use PayPal. You can pay directly through PayPal with your credit or debit card.

Please follow the link in your Etsy order through to the Paypal site to complete your transaction. Your order is not completed and won't be processed until then. You will receive an email and receipt from Paypal confirming your payment has been made.

E-checks can take up to a week or more to clear through Paypal. Please allow time for this to happen before your order is filled and shipped.

If you have any questions about the payment process please message us at info (at!) susabella.com
Shipping
All orders are handmade and shipped worldwide from our studio in Washington State, USA.
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LEAD TIME
Please view the announcements on our shop homepage for up to date lead times. Non-personalized items are ready to ship in about 1-3 business days. Jewelry is ready to ship in 1-2 business days. Personalized items are ready to ship in about 1-2 weeks. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.

*Actual delivery times vary by season and demand. Some exceptions apply. If you are concerned about receiving your item in time, please let us know the date you need it by so we can make sure it get it out ASAP for you. Most items have an upgraded shipping option for faster delivery at checkout.
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U.S. ORDERS
Standard domestic shipping takes about 3-7 business days to arrive. We ship most item USPS First Class or UPS with upgrade options for USPS Priority Mail or FedEx which takes about 1-3 business days.
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INTERNATIONAL ORDERS
Standard international shipping can take 14-21 business days or more. We ship most standard international orders with UPS with upgrade options for FedEx International and USPS. Upgraded international shipping is faster than standard and transit time depends on location. If you need your order soon, please contact us for upgraded shipping options.

*PLEASE NOTE: For customers outside of the U.S., there may be additional fees due upon receipt. If you would like to include a phone number on your package, please let us know in the notes to seller section at checkout. We do not know if or when a package will be charged or taxed, and we are not legally authorized to assess or collect VAT, duty or other import taxes on behalf of the destination country. All duties, VATs, or other taxes to be collected at the time of delivery will be arranged between the recipient and the delivering postal entity - Susabellas is not responsible for any fees assigned at that time. Susabella is not responsible for lost international packages but on the rare occasion a package is lost in transit we will do our best to make it right for you.
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HOLIDAY POSTAL DELAYS
We cannot refund or remake an order for a shipping delay unless USPS/FedEx officially claims the parcel as lost. Due to the new USPS regulations transit times will be longer than initially expected.
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Additional policies and FAQs
ADDING YOUR PERSONALIZATION
Please specify the personalized message, initials, or any other requests in the personalization section on the product page or in the order notes section of your cart.

Please enter any personalization information required (names, date, verse, sentiment, birthstones, intials, etc.) in this section. Please CHECK ALL SPELLING AND GRAMMAR, we are not responsible for those errors (including spell check errors). Please double check your text before and after the order is submitted. We will use the exact text that is provided to us. Once your order is received, you will receive an order confirmation by email. We will be sure to contact you if we have questions.
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UPDATING AN ORDER
If you forget to add any personalized order information, please send us a message ASAP with your invoice number and the info. you would like to add. Then we can add to your order, no problem!

Due to the creation process, updates to your item personalization must be sent to us within 12 hours of placing your order. We must know ASAP so we can make the change before your item enters production.
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SENDING AS A GIFT
We are happy to send any gift directly to the recipient! If you would like to add a gift note in the package, please include it in the "Add order note" section of your cart and make sure to note who the gift is from.

We do not include any receipt or order information in the package.

All jewelry comes with a beautiful Susabella gift box - ready to give. Most other items can have a gift box added to the order. Please note that a gift box is unavailable for some items. Check the listing description for mention of gift box before adding a gift box to your order.
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CANCELLATION
We understand these things happen! Please contact us within 12 hours of placing an order so we can cancel it before the item enters the production process.

If possible, let us know why you need to cancel as we may be able to help find a solution. Many need to cancel because they worry about their item arriving in time for an event. We are able to rush the production process for most items.
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HAPPY CUSTOMERS
We love our customers and want you to be 100% happy with your experience. We do not accept exchanges or returns because of the customization of our items. However, if you are not satisfied please contact us within 5 business days of receiving your order and we'll do our very best to make you happy!

Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!

More information

Last updated on Jul 18, 2022
Frequently asked questions
What is the text color on the ceramic keepsake boxes and can it be changed?

Our standard keepsake text color is a deep brown/sepia. It looks really nice with the white box and gives it a timeless and classic look. If you would like a different text color, please let us know. We may be able to add a different text color for an additional fee.

Our ceramic pieces themselves are only available in our standard white or off-white color (shown in the listing) due to the clay and glaze we use.

I need an order faster than your lead time - can you rush it?

We can almost always rush an order if you need it quickly. If you need an item for an upcoming event, please add the date you need it by in the order notes of your cart or in a message before or after purchase.

Upgraded shipping for faster delivery is available at checkout for most products. Both lead time and shipping time need to be considered when estimating arrival times.

Do I need to request a custom order if I want to personalize or change the text?

You do not need to request a custom order if you are only personalizing or making slight modifications to the text. You can add your custom text to the notes to seller section when you check out.

Can you send a proof for my item?

Since our items are made by hand, we are only able to send a digital proof of the provided text. If you would like a proof or to confirm your text, please include that request in your order notes or send us a message.

Can I send my order directly to the gift recipient with a gift note?

Yes! We can mail a gift directly to the recipient. Please include the recipient's address in the shipping section and add the gift note to the 'notes to seller' section. We also won't include any pricing information.

Are your ceramic items dishwasher safe, lead-free, microwavable, and food safe?

All our glaze and clay is non-toxic, lead-free and food safe.We recommend gently handwashing any items with a soft cloth and mild soap.We do not recommend placing our items in the dishwasher or microwave.

Do you check my custom text for spelling and grammatical errors?

No, we are not able to proof read each order. Please CHECK ALL SPELLING AND GRAMMAR, we are not responsible for those errors (including spell check errors). Please double check your text before and after the order is submitted. We will use the exact text that is provided to us. Once your order is received, you will receive an order confirmation by email. We will contact you with any questions.

Can you send a photo of my item before it is shipped?

Since all our items go straight from the kiln to the shipping department, we are unable to send a photo, but we will add the text exactly as it is written in the order notes. Please contact us if you have any concerns about your order.