Susabellas

Custom Wedding Gifts, Baptism Gifts, Pet Gifts & More

Woodinville, Washington
145,634 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    We donate a portion of all proceeds to FeedingAmerica.org which helps provide low-income families with food. In 2020 we were able to donate 100,000 meals thanks to our customers. Now more than ever, these organizations need our help. We'd like to extend a huge thank you to past and future customers for their purchases which allow us to continue to support Feeding America.
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For Mother's Day lead times please see shop banner and contact us with any questions
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Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized pieces from custom wedding gifts to baby and baptism gifts, pet gifts and much more. Our items typically take about 1-2 weeks to make. Some are much faster and some pieces take a bit longer, please view the individual item for the approximate lead time. We celebrate all of life's moments and every piece is hand crafted so no two items are the same. Most items come with a beautiful gift box ready to give or keep for yourself. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!

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Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!

A HUGE thank you to Etsy for making Susabellas a Featured Shop! Read the article here: https://www.etsy.com/blog/en/2013/featured-shop-susabellas/

Announcement

Last updated on Feb 27, 2021

We donate a portion of all proceeds to FeedingAmerica.org which helps provide low-income families with food. In 2020 we were able to donate 100,000 meals thanks to our customers. Now more than ever, these organizations need our help. We'd like to extend a huge thank you to past and future customers for their purchases which allow us to continue to support Feeding America.
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For Mother's Day lead times please see shop banner and contact us with any questions
---------

Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized pieces from custom wedding gifts to baby and baptism gifts, pet gifts and much more. Our items typically take about 1-2 weeks to make. Some are much faster and some pieces take a bit longer, please view the individual item for the approximate lead time. We celebrate all of life's moments and every piece is hand crafted so no two items are the same. Most items come with a beautiful gift box ready to give or keep for yourself. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!

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Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!

A HUGE thank you to Etsy for making Susabellas a Featured Shop! Read the article here: https://www.etsy.com/blog/en/2013/featured-shop-susabellas/

Items

145634 Sales
 

All Items

Susan

Contact shop owner

Susan

Reviews

Average item review
5 out of 5 stars
(25254)
See reviews that mention:
Quality 2560 Shipping 2919 Customer service 1799

Updates

We're celebrating Presidents' Day with a special 1-day flash sale! Everything is on sale for a limited time.
Use code 𝗣𝗥𝗘𝗦𝗗𝗔𝗬𝟮𝟬𝟮𝟭 to receive 10% off your entire order! Sale ends on midnight 2/15/2020.
Love is in the air which means it's time for our annual Valentine's Sale! Use code 𝐕𝐃𝐀𝐘𝟐𝟎𝟐𝟏 to receive 10% off your ENTIRE order (this includes all items in our shop)! This sweet deal ends soon on January 25th, 2021.
View all 260 updates

About Susabellas

Sales 145,634
On Etsy since 2011

Susabella

Susabella was founded by Susan Shapiro in November 2011. She previously owned a graphic and web design business for nearly ten years. After having her son she decided to take a break but missed having a creative outlet. Her mother-in-law who has done pottery for years, encouraged her to take a class and that's how it all began (thanks Margaret!). She soon discovered that she could blend her love of all things wedding, baby, home and pottery related into a new business crafting heirloom accessories and gifts.

Susabellas donates a portion of all proceeds to FeedingAmerica.org which provides meals to low income families.

Shop members

  • Susan Shapiro

    Owner, Maker, Designer, Chief Ceramics Officer :)

    Susabella was founded by Susan Shapiro in November 2011. She began taking pottery classes and discovered that she could blend her love of all things wedding, baby, home and pottery related into a new business crafting heirloom accessories and gifts.

  • Steve

    Designer, Lead Production Artist

    Steve helps make all of our items and also comes up with new design ideas. Not only is he my twin brother but my right hand man. I couldn't do it without him! In his spare time he enjoys spending time with his husband Chris and their dog, Newton.

  • Daryl

    Creator, Glazer, Assistant

    Daryl helps with just about everything at Susabella and is our studio handyman! He keeps everything organized and glazes all of our ceramic items. He pitches in whenever and where-ever we need help and he is an all around great guy!

  • Alaina

    Shipper, Creator, Studio Coordinator

    Alaina helps with shipping, making, and tracking our keepsake boxes and customer orders. She is a hard worker, reliable, and incredibly organized. Alaina always finds new ways to increase productivity and we are so happy to have her on our team!

  • Sara

    Maker, Creator, Jewelry Production

    Sara is fun, innovative, and energetic - she brings so much to Susabella! Sara helps us make new items and creates all of our jewelry orders by hand. She is quickly becoming a jack of all trades and we love having her as part of the team.

  • Otto

    Glazer, Shipper

    Otto is a wonderful addition to our Susabella team! He helps glaze all our items and packages them for shipping. He has a great attitude and is always ready to help when ever we need it. We are so happy to have him as a team member!

  • Cait

    Virtual Assistant, Customer Service

    Cait is our customer service extraordinaire! She communicates with our customers to answer any questions or concerns. She is an excellent worker and always thinks ahead to make sure all of our customers have a great shopping experience at Susabella.

  • Nina

    Shipper

    As part of our shipping team, Nina works hard to carefully package our orders for shipping. Nina is very thoughtful and makes sure every detail is correct on each item before it is sent out the door. She is a great team member and worker!

  • Emily

    Maker, Jewelry Production

    Emily carefully decals our keepsake boxes so they are ready for the kiln. She also assists in the production of our jewelry. In her free time, Emily is an art enthusiast and loves a trip to the museum!

  • Nicole

    Shipper

    Nicole is on our shipping team and helps to prepare each order before it is ready to ship out of our studio. She makes sure orders are correct and packaged with love & care for a safe journey in transit. Nicole is a cat lover and has two of her own!

  • Selah

    Maker

    Selah helps just about everyone in the studio! You can find her using her artistic skills to paint our handmade items as well as putting your orders together. Selah enjoys all things creative, including the art of thrifting.

  • Teresa

    Studio Manager

    Teresa is our studio manager! She supervises and motivates the team so everything runs smoothly each day. Teresa is always looking for new ways to improve productivity! When she's not in the studio, Teresa is a talented artist who enjoys painting.

  • Coree

    Maker

    Coree is our newest employee and works in our handmade clay department! She carefully forms our clay pieces by hand, then stamps them with custom text. Out of the studio, Coree is working on her own condo renovation with her husband Cam & son Oliver.

Production partners

  • Bisqueware

    NC, United States

    We create most of our bisque ware in our studio but we also partner with a wonderful ceramics business in North Carolina for extra bisque ware.

  • Metal items

    OH, United States

    We use this business for all metal products.

  • Yousef Tailoring

    FL, United States

    Yousef Tailoring worked with us in designing and producing these masks.

Shop policies

Last updated on November 10, 2020
Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized, handmade ceramic items for weddings, baby and home. Our items typically take about 1-2 weeks to make. Some are much faster and some pieces take a bit longer, please view the individual item for the approximate lead time. Every piece is handcrafted so no two items are the same. Check back soon for even more products!

Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!

https://www.instagram.com/susabellagifts/
#Susabellagifts *** TAG US IN A PHOTO -AND- USE OUR HASHTAG FOR $5 OFF YOUR NEXT ORDER! ***
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Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We love our customers and want you to be 100% happy with your experience. We do not accept exchanges or returns because of the customization of our items. However, if you are not satisfied please contact us within 5 business days of receiving your order and we'll do our very best to make you happy!

We do accept returns on some non-personalized items which will be charged a 15% restocking fee.
Payment
We accept PayPal and Etsy direct checkout.

Please note that you do NOT need a PayPal account to use PayPal. You can pay directly through PayPal with your credit or debit card.

Please follow the link in your Etsy order through to the Paypal site to complete your transaction. Your order is not completed and won't be processed until then. You will receive an email and receipt from Paypal confirming your payment has been made.

E-checks can take up to a week or more to clear through Paypal. Please allow time for this to happen before your order is filled and shipped.

If you have any questions about the payment process please message us at info (at!) susabella.com
Shipping
U.S. Orders:
We ship almost all of our items USPS Priority mail, which usually takes 2-3 business days to arrive (per USPS guidelines). If you require tracking or other shipping services please let me know and payment for rush shipping can be arranged.

International Customers:
International orders can take up to 14-21 business days or more to arrive. If you need your order sooner, please contact us for upgraded shipping options.

Please note: for customers outside of the U.S., there may be additional fees due upon receipt. If you would like to include a phone number on your package, please let us know in the notes to seller section at checkout. We do not know if or when a package will be charged or taxed, and we are not legally authorized to assess or collect VAT, duty or other import taxes on behalf of the destination country. All duties, VATs, or other taxes to be collected at the time of delivery will be arranged between the recipient and the delivering postal entity - Susabellas is not responsible for any fees assigned at that time.
Additional policies and FAQs
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LEAD TIME

Our items typically take about 1-2 weeks to make before shipping. Some are much faster and some pieces take a bit longer, please view the individual item for the approximate lead time. We ship almost all of our items USPS Priority mail and it can take 2-3 days to arrive (per USPS guidelines). If you require other shipping services please let me know and payment for rush shipping can be arranged. Please note that we are not responsible for lost international packages.

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PERSONALIZATION

Please specify the personalized message or initials in the message or the notes to seller section of the order. If you forget to add the personalized text, please send a message with your invoice link and the custom text you would like.

Where to add personalization, amendments or notes on order:
Upon checkout (in ETSY and PAYPAL), there is a section whereby you may add a "message to the seller". Please enter any personalization information required (names, date, verse, sentiment, template color change) in this section. Please CHECK ALL SPELLING AND GRAMMAR, we are not responsible for those errors (including spell check errors). Please double check your text before and after the order is submitted. We will use the exact text that is provided to us. Once your order is received, you will receive an order confirmation by email. We will contact you with any questions.

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HAPPY CUSTOMERS

We love our customers and want you to be 100% happy with your experience. We do not accept exchanges or returns because of the customization of our items. However, if you are not satisfied please contact us within 5 business days of receiving your order and we'll do our very best to make you happy!

Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!

More information

Last updated on Mar 13, 2019
Frequently asked questions
Can I change the print color on the keepsake boxes?

The text on the boxes are only available in the color shown which is a deep brown/sepia color. It looks really nice with the white box and gives it a timeless and classic look.

I need an order faster than your lead time - can you rush it?

We can almost always rush an order if you need it quickly. Please contact us with the date you need it by and your location.

Do I need to request a custom order if I want to personalize or change the text?

You do not need to request a custom order if you are only personalizing or making slight modifications to the text. You can add your custom text to the notes to seller section when you check out.

Where do I add my custom text for my order?

Please include it in the 'notes to seller' section when checking out.

Can I send my order directly to the gift recipient with a gift note?

Yes! We can mail a gift directly to the recipient. Please include the recipient's address in the shipping section and add the gift note to the 'notes to seller' section. We also won't include any pricing information.

Do you ship orders internationally?

We are located in the United States but we ship all items world wide. International orders can take up to 14-21 business days or more to arrive. If you need your order sooner, please contact us for upgraded shipping options.

Please note for international orders we are not responsible for any additional custom charges that might occur. We do not know if or when a package will be charged or taxed and it's not part of the shipping cost.

Do you check my custom text for spelling and grammatical errors?

No, we are not able to proof read each order. Please CHECK ALL SPELLING AND GRAMMAR, we are not responsible for those errors (including spell check errors). Please double check your text before and after the order is submitted. We will use the exact text that is provided to us. Once your order is received, you will receive an order confirmation by email. We will contact you with any questions.