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SusanAnna's Shop Announcement

SusanAnna offers a large selection of artisan jewelry. Shop SusanAnna to find personalized organic necklaces: family trees, initials, bird nests, song birds all made with lead and nickel free brass manufactured in the USA. SusanAnna also carries handcrafted sterling silver organically oxidized jewelry and crocheted necklaces and earrrings.

Shop for SusanAnna gold filled, bright sterling silver and sterling silver family trees at:
Frills4You.Etsy.com
Place wholesale orders and questions:
SusanAnnaSupplies.Etsy.Com

Thanks for visiting this or any of my 3 Etsy stores,
Welcome!
and,
Enjoy!!!

I am outside the United States - how does shipping work?
Shipping prices vary from country to country and some countries have very high customs fees - there is no way around it.

Need to contact me?
Please feel free to contact me and I will be happy to answer any of your questions.
http://www.etsy.com/convo_new.php?to_username=susananna

Local?
Find SusanAnna at:
Southern Charm - Cary Towne Center Mall - Complete SusanAnna Collection

SusanAnna's Shop Policies

Welcome

Hello and thanks for visiting my on line store.

Payment

I accept Credit card payment and Paypal.

Shipping

All items are shipped First Class Mail with tracking, unless otherwise specified. However, during the Christmas and Mother's Day rush domestic shipping maybe upgrade to Priority Mail, please look for announcement on my shop's banner.

Generally, worldwide items arrive 20 - 25 days from the day of purchase. There are some cases when it may take longer.

PLEASE NOTE:
Orders shipped to countries outside the United States may be subject to a customs fee and in some nations the customs fee maybe just as much as the cost of the item. Please check with customs prior to ordering to ensure the fee is not astronomical because there is no way around it.

RETURNS:
Buyer is responsible to pay for returning the package. Packages must be returned with a tracking number to: SusanAnna, PO Box 1714, Fuquay-Varina, NC 27526, USA. In order to have a succesful return, please notify me that you are returning the item within the first 5 days of purchase. Include the original shipping receipt so I can refund you the cost of the item.

EXCHANGES:
Please notify me for an exchange.

Please contact me for:
Priority shipping and Express Mail.

Refunds and Exchanges

Exchanges and returns:
Please contact me within 2 days of arrival of the item you are wanting to exchange or return.

Exchanges: To exchange earrings I charge a restocking fee of 20% to switch the earring wires to new.

Refunds: I accept returns on damaged merchandise during transit and unwanted merchandise.

Refund or exchange will not be complete until I receive the item you are returning. Please make sure to send it with a tracking number, the same way the item was sent to you.

Also, make sure that the item is packaged properly and addressed correctly. Please converse me for items over $50.00, some may need to be insured.

Rember: Please contact me first and, then return the item. Mail returns to:
SusanAnna
P.O. Box 1714
Fuquay Varina, NC 27526

Seller Information

Contact information:
SusanAnna
Susie Johnson
P.O. Box 1714
Fuquay Varina, NC 27526

Last Updated July 30, 2015