SusanAnna's Shop Announcement

SusanAnna offers a large selection of artisan jewelry. Shop SusanAnna to find personalized organic necklaces: family trees, initials, bird nests, song birds all made with lead and nickel free brass manufactured in the USA. SusanAnna also carries handcrafted sterling silver organically oxidized jewelry and crocheted necklaces and earrrings.

Shop for SusanAnna gold filled, bright sterling silver and sterling silver family trees at:
Frills4You.Etsy.com
Place wholesale orders and questions:
SusanAnnaSupplies.Etsy.Com

Find me @:
Pinterest: https://www.pinterest.com/susanannaemail/
Instagram: https://www.instagram.com/susanannajewelry/
Facebook: https://www.facebook.com/SusanAnnaJewelry?ref=bookmarks
Twitte: https://twitter.com/SusanAnnaTweet

Thanks for visiting these or any of my 3 Etsy stores,
Welcome!
and,
Enjoy!!!

I am outside the United States - how does shipping work?
Shipping prices vary from country to country and some countries have very high customs fees - there is no way around it.

Need to contact me?
Please feel free to contact me and I will be happy to answer any of your questions.
http://www.etsy.com/convo_new.php?to_username=susananna

Local?
Find SusanAnna at:
Southern Charm - Cary Towne Center Mall - Complete SusanAnna Collection

Thanks for visiting

SusanAnna's Shop Policies

Welcome

Hello and thanks for visiting my on line store I love what I sell and love to have happy customers. I am here to help you find the right gift for that special someone. Please feel free to contact me with any questions.

Payment

I only accept Credit card payment and Paypal.

Shipping

USA orders:
Orders shipping to a USA address are sent via First Class mail to upgrade to Prioirty Mail add this listing to cart:
https://www.etsy.com/listing/188601697

Shipping To Outside the USA:
IMPORTANT! FEES:
● Please make sure you understand the fees your country imposes on importing goods from the USA prior to making this or any purchase at this or any SusanAnna store. SusanAnna is not registered outside the USA to pay any customs fees or Royal Crown taxes and you will be responsible to pay such taxes and fees. In some cases the fees and taxes are as high as the cost of the item and there is no way to avoid it.
● Unless your item is shipped "Priority Express Mail," your package can take an inexcusable amount of time to arrive and in some cases, up to several or many months.
● There is no way to track the package from the USA to its destination outside the USA if it goes First Class Mail.
●Generally, worldwide sent First Class Mail items arrive 25 - 55 days from the day of purchase. There are some cases when they may take longer. It is possible for a package to take more that 3 months or up to 1 year to arrive to its destination outside the USA.

Returns:
Buyer is responsible to pay for returning the package. Packages must be returned with a tracking number to: SusanAnna, PO Box 1714, Fuquay-Varina, NC 27526, USA. In order to have a successful return, please notify me that you are returning the item within the first 5 days of purchase. Include the original shipping receipt so I can refund you the cost of the item.

Exchanges:
Please notify me for an exchange.

Please contact me for:
Priority shipping and Express Mail.

Refunds and Exchanges

Exchanges and returns:
Please contact me within 2 days of arrival of the item you are wanting to exchange or return.

Exchanges: To exchange earrings I charge a restocking fee of 20% to switch the earring wires to new.

Refunds: I accept returns on damaged merchandise during transit and unwanted merchandise.

Refund or exchange will not be complete until I receive the item you are returning. Please make sure to send it with a tracking number, the same way the item was sent to you.

Also, make sure that the item is packaged properly and addressed correctly. Please converse me for items over $50.00, some may need to be insured.

Rember: Please contact me first and, then return the item. Mail returns to:
SusanAnna
P.O. Box 1714
Fuquay Varina, NC 27526

Additional Policies and FAQs

Custom Orders:

I am happy to accept custom orders. Orders with a specific name, date or dating are non - refundable.

Seller Information

Contact information:
SusanAnna
Susie Johnson
P.O. Box 1714
Fuquay Varina, NC 27526

Last Updated February 9, 2016