SusanRoden's Shop Policies
Each piece of my pottery is one-of-a-kind. When I make a series of similar pots, I think of them as a litter of puppies, where each has its own personality and individuality.
Checks, Money Orders, Pay Pal
When a check or money order clears the bank, I will ship the requested item.
Each piece is double-wrapped in large (1") bubble wrap.
I use recycled materials to fill a recycled box.
Not only for the cost, but I hate to see things go to waste.
I've had excellent success shipping most items first-class USPS.
If the box or cost is more economical via UPS, then I use them.
Please let me know if you have a definite preference for shipping.
Any item ordered will be shipped within 2 days.
If there is any delay, I will contact you to confirm you are still interested.
Refunds and Exchanges
Please notify me asap, if for any reason your purchase does not live up to your expectations.
While I do not give refunds, I have never had a dissatisfied customer.
We can work things out. Keep the lines of communication open.
Additional Policies and FAQs
No custom orders at this time.
Last Updated July 20, 2011