SusanRoosJuwele

Susan Roos Juwele

15 Sales

SusanRoosJuwele

Susan Roos Juwele

15 Sales On Etsy since 2012

0 out of 5 stars
(7)

Announcement   Welcome to my shop!

Announcement

Welcome to my shop!

Susan Roos

Contact shop owner

Susan Roos

Reviews

No reviews in the last year

Anonymous on Mar 29, 2013

5 out of 5 stars

Susan and her daughter Fia (who answers emails) provide excellent customer service. My questions were answered promptly and thoroughly and kindly (can't you just tell when someone doesn't really want to spend time responding to your email?) Not the case here - Fia was very nice. Unfortunately, the ring didn't work out for me in person (not their fault at all! my hand just didn't fit the ring quite right) and Fia honored their return policy promptly. Good people here.

Anonymous on Mar 25, 2013

5 out of 5 stars

Absolutely the most gorgeous ring! Beautiful work! I love it!!!!!!

Anonymous on Jan 15, 2013

5 out of 5 stars

beautiful!

View all 7 reviews

About

A day without jewellery is like a day without sunshine

More than 20 years ago, I embarked on my own range of jewellery.
My jewellery has a distinctively characteristic style.
They are crafted in combinations of 9ct Gold and Sterling Silver and most pieces are oxidized to achieve an antique look.

Tweet

Around the web

Shop members

  • Susan Roos

    Owner, Designer

    Hi, I'm Susan, and I live in the lovely little sea-side town of Still Bay in South Africa. If you are ever in the area, please pop in and visit my studio and shop! :)

Shop policies

Last updated on April 8, 2012
Hi, I'm Susan, and I live in the lovely sea-side town of Still Bay in South Africa.

20 years ago, I embarked on my own range of jewellery. The pieces have a unique style and are crafted in combinations of 9ct gold and Sterling Silver. Some of the pieces are oxidized to achieve an antique look.

Apart from my own range, I love doing custom orders, so please feel free to contact me for quotes.

Please read my shop policies before purchasing.

Thank you for looking

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Your payment is due upfront please.

I accept payment through PAYPAL (which accepts all major credit cards) for local and international customers, but South Africans can contat me before placing their orders, as local prices are available in Rand and payment is much easier as a direct bank transfer (EFT).
Shipping
Orders will be shipped within 2 days of receiving payment. Shipping is via the South African Post Office, Airmail Speed Services and I ship to the address given at the time of purchase. International orders are delivered within 7 to 20 working days. Iternational deliveries may require custom fees, duties or import charges. These additional fees are your responsibility.

South African orders are posted using Speed Services/Counter to Counter and a tracking number is provided.
Refunds and Exchanges
Customer satisfaction is important to me and if for any reason you are unhappy with your purchase, you may return it within 7 days for a full refund minus the shipping cost. Custom orders are non-refundable.
Additional policies and FAQs
My work involves wax, moulds and different techniques. Some pieces will require a partial wax model, while another part of it has to be done in wire work, or metal cut outs, or engraving, depending on the design.

Even when I do use CAD techniques and casting, it is just a part of the procedure, which includes a large amount of hand work.

My jewellery always gives the feeling of being one-of-a-kind, as no two pieces look exactly the same, but may be similar.

I offer free repairs on all my items for a year after purchase. This does not include shipping costs. Please contact me for more information.

Please know your accurate ring size when ordering. Some rings cannot be resized, while others can be for a fee. The fee is different for each ring, depending on the complexity and level of difficulty involved in making the necessary adjustment.