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SuzeKing's Shop Announcement

Handmade Pottery made in Somerset, UK

SuzeKing's Shop Policies

Welcome

Hi,

Welcome to work made by Suzanne

Everything you see in my shop is hand made by me. Please allow for slight variations in color and size and small imperfections, as no two pieces I produce will be exactly alike. Each listing is for a unique object that may vary slightly from the photograph. I do my very best to provide you with the best, gallery quality work.
Most work I make to order so please allow 28 days for delivery.

Please let me know if you are purchasing an item as a gift and I will include a personalized card for the recipient.

Thank you for visiting!

Payment

Payment

You are welcome to call me with your credit card number if you do not have PayPal,

Please notify me at checkout if you are planning on sending a check or money order. Items will be shipped AFTER payment has cleared.

Shipping

Shipping

I will pack each item in many layers of bubble warp, surrounded by heavy duty packing. I take great care to ensure items arrive safely and am happy to replace anything that reaches you in damaged condition.

International orders will ship through the best companies . You must contact seller for most international shipping prices at this time. Buyer is responsible for duties, fees, or taxes incurred upon receipt.
Refunds and Exchanges

All domestic orders in the UK will reach you within 1-3 business days of purchase, if the item is in stock. Please note many items are made to order so allow 28 days for delivery. You will be notified upon purchase of the exact shipping date and will be notified again when the item(s) ship. If a package fails to reach you in a timely manner, I keep the tracking numbers on file and you are welcome to contact me for all relevant chipping information.

Refunds and Exchanges

Refund policy

If an item reaches you in a damaged condition, I will gladly exchange it for a replacement for a similar item of equal value. Buyer pays return shipping for damaged item

I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand and by nature have imperfections and variations. If you are unhappy with the items that you receive, please contact me and we will work together to resolve the issue. I want you to have a pleasant experience!

Additional Policies and FAQs

Additional Policies and FAQs
If you are purchasing a gift that is to be sent directly to the recipient, please notify me at checkout, and let me know what you would like the card to say. I will include a card with the message of your choice and will not include any receipts or invoices.

Last Updated June 26, 2012