Announcement
*-*- IMPORTANT SHOP ANNOUNCEMENT *-*-
We will NOT be processing ANY handmade orders between June 15 to June 21, 2021. We will resume handmade order processing on June 22, 2021 in the order in which received. If you need an item during this time, please contact us PRIOR to placing your order to see if we can help. Any handmade order placed during this time, and without prior arrangements made to process sooner, will be processed beginning on June 22, 2021. Digital items will be sent within 48 hours.
NO RUSH ORDERS will be accepted during this time. All inquiries will be answered within 48 hours. Any order placed during this time will ship AFTER June 22, 2021 in the order in which it was received. Please order carefully!
*~* PLEASE NOTE*~*
Weekend orders and inquiries will be addressed on the next business day. Once as order has been shipped we are not responsible for any delays caused by USPS, UPS, or FedEx. Weather delays are beyond our control and no refunds will be issued for orders that are delayed by the carrier.
CHOCOLATE ORDERS: All orders are sent via USPS Priority Mail. Items are frozen when they leave us, but will thaw shipping in standard packaging. We are not responsible for any breaks or damage in shipping. We recommend having the order shipped to an address where it can be retrieved immediately and stored in a cool place.
MOST orders will process and ship within 4-6 business days when they are no production blackout dates. Please be advised that custom order processing time may vary based on the nature of the order. Processing time may take longer due to material delays caused by Covid-19. Digital items will be sent within 24-48 due to the need to personalize. Holidays and high demand may delay processing. Large orders are subject to a longer processing time. Please message us for details: SwankkAtlanta{at}yahoo.com.
Rush orders are subject to an additional fee.
NOTE: Please inquire before placing your order to ensure that we can accommodate your timeline. It is your responsibility to ensure that your needs can be met PRIOR to placing your order. NO REFUNDS will be issued on orders that have already been placed and paid for. NO REFUNDS will be issued for any digital items under any circumstances. It becomes the responsibility of the client to track orders once we have shipped them. We are not responsible for delays caused by the carrier.
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Reviews
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Lynda on May 5, 2021
1 out of 5 starsBad customer service. Order arrived late, after event. Owner did not ship it out in time, but does want to take responsibility and has not agreed to refund. Wants all shipping costs to be paid by us, despite it being far from our fault. Multiple days and no reply nor appropriate resolve.
Kelly responded on May 20, 2021
It's a shame that a buyer has been able to harass and bully a longtime Etsy shop owner and lie her way out of a scam. This buyer did not provide the requested information at checkout for her order until receiving notification that the order was processed for shipping. She was then made aware of the delay in sending in order to accommodate her request. Shipping was upgraded at NO COST to her and the item was sent in ample time for her event. The item was delayed by the carrier through no fault of the seller. Buyer then harassed seller, refused to return the item for a refund, and scammed this shop out of both the item and the money. Policy exceptions were made to accommodate a return but the buyer refused to comply with anything other than what she wanted. Sellers beware, this is a buyer to steer clear of at all costs!
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Mary on Oct 30, 2020
2 out of 5 starsKinda bummed. I got the 12 tags I ordered, paper and stamp is very basic, which is fine, but two tags were missing ribbon but they were the wrong color anyway. I definitely didn’t order baby blue. :(
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Samantha on Oct 18, 2020
5 out of 5 starsIt’s impossible to find Little Einsteins decorations so I’m incredibly thankful that I found someone who makes some! The banner is great quality, so adorable and beautifully made, my little one is going to love it! Can’t wait for her to see it.
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Juanita on Jul 15, 2020
5 out of 5 starsI love the label for bubbles. It will be a hit with the kids.
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Melissa on Jul 14, 2020
5 out of 5 starssuper cute!!!! Thank you again! I will load photos once I have this all set up for little mans birthday :)
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Ann Marie on Mar 21, 2019
5 out of 5 starsDid not receive them yet. But I’m sure they will be what I expected
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Ashley on Aug 27, 2018
5 out of 5 starsSo cute! Fast shipping as well. Would definitely buy from again!
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