RETURNS: Returns are accepted if shipped back within 10 days of receipt of order and the item is in its original condition -- has not been used, worn, or washed and has no traces of odor such as perfumes, smoke, pets, etc..

CUSTOM ORDERS: Custom orders are NOT eligible for returns or refunds. All custom orders are final so please be sure to work out all order details to your satisfaction prior to the item being made and shipped to you. Shipping fees are non-refundable.

FEEDBACK: Please email betty [!at] swankyplace.net or send a convo with concerns or questions prior to leaving negative feedback. We would first love the opportunity to correct the situation.

SHIPMENT TURNAROUND TIME: All items are Ready to Ship are processed the within 1 business day of receipt of paid order. We ship every Monday and Thursday unless other arrangements have been made directly with the customer. Custom Order shipment times vary and delivery times worked out with the individual customer.

WE SHIP TO THE ADDRESS ON THE ORDER "SHIP TO" transaction detail. Packages returned with an incorrect shipping address will be resent at the customer's expense and will be billed via PayPal for the additional shipping fees.

DOMESTIC SHIPPING:
We ship from California USA via USPS 1st Class Mail. All orders are processed and shipped the first Monday or Thursday immediately following your purchase. Expedited shipping available upon request. Shipping information is sent to you electronically for your convenience. Use this information to track your package. Normal delivery times vary. Custom order delivery schedules are detailed in reserved listing prior to payment.

INTERNATIONAL ORDERS:
Estimated delivery time is 30 days. Actually deliver times is determined by how long customs holds each package. Use your tracking number to track your package through the USA. We are unable to provide tracking info once the package reaches customs.

CUSTOMS FEES: Customer is responsible for any customs and tax charges applied in your country. We ship our items marked as "GIFT" when shipping International packages and do not alter the retail product cost on the customs labels.

WE SHIP TO THE ADDRESS ON THE ORDER:
All items are shipped directly to the address on the order in the SHIP TO section on the invoice. Packages returned with an incorrect shipping address will be resent at the customer's expense and will be billed via PayPal for the additional shipping fees

EXPEDITED SHIPPING & INSURANCE: Options are available for Domestic and International shipments. Please contact us to get a direct quote for shipping options and pricing. Orders will be modified to reflect the difference in shipping before purchase is made.

PROOF OF SHIPMENT: SwankyPlace is NOT liable for orders undelivered by your postal carrier where we provide proof of shipment via the tracking number provided by USPS.

PACKAGING: Each apron is neatly wrapped in a plastic garment sleeve to protect the fabric. Packing slips and/or receipts are included in every shipment! If this is a gift being sent to a recipient, please let us know. We will omit the packing slip and/or invoice and include a gift card with your name at no additional cost so the recipient knows who sent them their beautiful apron.

GIFT WRAP: Gift wrap is always available. We offer a variety of option so contact us for details

GIFT CARDS: We will include a gift card with any purchased apron at no additional cost. Gift Cards are handwritten for a personalized touch.

GIFT CERTIFICATES: Gift certificates are available in $25 $50 and $100 dollar increments. Please contact us for further details

WHOLESALE INQUIRIES: We do NOT offer wholesale pricing at this time.

VOLUME DISCOUNT: We do NOT offer discounts on large orders.

GIVEAWAYS / DONATION REQUESTS: We do NOT participate in giveaways and donations due to the sheer volume of requests. We select a handful of charitable organizations and fund raisers each year and work directly with those groups.

MEDIA REQUESTS: For any media (magazine, online blog reviews, TV or print advertising), please contact betty [!at] swankyplace.net with details of your request, image requirements and deadlines. We love to participate and welcome the opportunity.