Announcement Welcome to our Etsy Shop! We carry quality natural ingredients for lotions and soaps. A variety of waxes and packaging supplies for lip balms, samplers and containers available at affordable prices with great shipping rates! Most orders shipped out within 24 hrs.
Welcome to our Etsy Shop! We carry quality natural ingredients for lotions and soaps. A variety of waxes and packaging supplies for lip balms, samplers and containers available at affordable prices with great shipping rates! Most orders shipped out within 24 hrs.
Kate Searfoss on Jun 25, 2016
Product was exactly as describe and delivery was prompt. Couldn't ask for more.
Daveda on May 29, 2016
Really fast shipping! Aloha (-.-)
Small Family owned and operated candle and craft supply store.
Swans candles and candle making supplies is a family owned candle and candle supplies business located near Tenino Washington, that prides itself in its attention to customer service and satisfaction. Our store opened in 1973 and have now moved into our own metal building.
We cater to the smallest hobbyist to the largest manufacturer. We stock Natural White and Yellow beeswax, our beeswax is filtered naturally with no chemicals used. Encaustic artists, candlemakers & cosmetic makers love our natural beeswax. Our paraffins, soys & natural waxes are highly refined and easy to use. We also have a large selection of high quality natural essential oil based candle fragrances that are usable in all types of waxes/oils and other applications.
16524 Tilley Rd S
Tenino WA 98589
Around the web
We are located at: 16524 Tilley Rd S Tenino, Wa 98589
Phone 360-264-4355 Toll free 888-848-7926
Email: candles [!at] swanscandles.com
Main Website: www.swanscandles.com/store
Our store hours are: Monday thru Friday 10:00AM - 5:00PM Saturday 10:00 AM - 4:00 PM
We plan on closing: January 1st, January 15th, Febuary 22nd, July 4th, November 29th & December 25th, December 28th.
Accepted payment methods
Orders ship out as soon as they are processed. Payment by mail orders ship once we receive payment. We are not responsible for any delays due to credit card declines.
The name on the credit card must match the name on your account, and the address must match the billing address of your credit card.
We do not accept personal checks, checks must be from a U.S. Bank and must clear before order is shipped(Approx 2 weeks). Any checks returned for non-sufficient funds will be assessed a returned check fee of $35.00 or the maximum allowed by law, plus bank fees. If checks are returned NSF, we will not be able to accept checks from you in the future. We do accept money orders.
All orders must be pre-paid before shipping. We do not offer any credit terms. Government P.O.'s & Schools are accepted.
Returns are subject to a 15% return processing fee.
CANADIAN: Please be aware that additional charges will be assesed by customs at the border, including GST taxes and FedEx brokerage fees. We cannot estimate these fees prior to shipping but will charge your card if not paid.
POSTAL: We process postal orders as we do FedEx but their tracking is not as efficiant so rush orders should go FedEx. Priority Mail & Surface Mail and ship forwarding are available to Hawaii & Alaska. Parcel Post Air (4-7 days) & Parcel Post Surface Mail (4-6 weeks) are available outside of the US. If shipped Parcel Post, there is a 30 day waiting period before a tracer or claim can be placed on the package. We do not recommend shipping Parcel Post and are not responsible for lost packages shipped Parcel Post as we recommend more reilable shipping via Priority mail or FedEx.
FREIGHT CARRIERS: Delivery by trucking company can be arranged on larger orders, you will need to call for quotes. 1-888-848-7926. If you prefer, you are welcome to arrange for your own freight company to pick up your order instead. We do have a forklift and will load your truck.
Refunds and Exchanges
DAMAGED SHIPMENTS If your package does not arrive in acceptable condition, Do Not Accept it from the carrier. Contact FedEx at 1-800-GO-FEDEX IMMEDIATELY if there is any damage, spillage or breakage. Tell your postal carrier to return the damaged package. All packages leave our warehouse in good condition. Our responsibility ceases upon delivery of our goods to the carrier. You must get a Claim number from the carrier.
Additional policies and FAQs
Swans Candles LLP makes no warranties, expressed or implied, as to the suitability of any certain product for use in secondary products or the actual results of its use in any such products. Swans Candles and Supplies expressly disclaims any and all liability resulting from the use of these product in any secondary products produced thereby. We have not tested every possible combination or formulation that can be made with the huge variety of products we carry. Nor can we test each new batch or lot that comes in. Although the products are usually consistent in quality, it is common in our industry for occasional variances to occur in products such as waxes and fragrances, therefore slight adjustments to your formulas or methods may be needed at times. Any instructions, directions or tips given on this site are strictly for informational purposes and are only helpful guidelines to be used as a starting point. This information is provided without warranty of any kind or fitness for a particular use or purpose. Customers are encouraged to experiment and conduct their own tests, as they are responsible and liable for any products they manufacture. Read all labels, spec sheets and MSDS Sheets.