SweetBabybyDonna

SweetBaby by Donna Oil and Butter Skincare

Houston, Texas · 6156 Sales

SweetBabybyDonna

SweetBaby by Donna Oil and Butter Skincare

Houston, Texas 6156 Sales On Etsy since 2013

5 out of 5 stars
(1347)

Shop owner

Donna

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Donna

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Donna

Shop policies

Last updated on February 4, 2015
Welcome to SweetBabybyDonna and thank you for stopping by! I hope you will find a cuticle oil or butter to suit your needs. I will strive to add new scents each season and hope to keep around the favorites. I am on Instagram as @workinggirlnails, feel free to follow me for updates and news.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment is expected at time of purchase.

SALES TAX: Due to state tax laws, I am required to charge local sales tax only in my home state of Texas.
Shipping
Orders placed Monday through Thursday (excluding holidays) will be processed and shipped within 3-5 business days once payment has been verified. Orders placed on Friday through Sundays will begin processing the following business day. Orders are not guaranteed to ship out the same day regardless of shipping method selected. All customers will receive a confirmation email with tracking information when the order has shipped. All shipping charges are non-refundable. No exceptions. Any expected delays will be posted in shop announcements.

Items that arrive damaged or defective will be replaced or refunded (not including shipping costs associated with the item) if replacements are not available. If you receive a damaged order, please contact me within 24HRS of receiving it via email with a picture of the product for a replacement.

I ship all orders with a tracking number via USPS. Once the package gets scanned by the post office and the tracking shows "acceptance" or "delivered" by the post office, I can no longer be held responsible by you to replace/refund any lost/stolen packages. However, I understand that the post office does very rarely misdeliver or lose packages. Please contact me within 24HRS of delivery date showing in USPS. Please ask any family members you live with and your neighbors if they have it or has had similar issues with vanishing packages. Also, ask your personal mail carrier if they still have it in their possession or recall seeing it. My orders always arrive in a BLACK bubble mailer, very easy to remember. You must contact your local post office to discuss the matter with them and request opening a claim. Once a claim is opened please message the claim number to me. Sometimes it is necessary to wait up to 2 weeks. I will do everything in my power to help try to recover your lost package but I do need your assistance in the matter.

Estimated Shipping timeframes:

DOMESTIC
• USPS will arrive in 3-7 business days after shipment notice received. During holidays it may take longer.

INTERNATIONAL
• USPS International after shipment notice it is received, order will arrive in 2-4 weeks or more depending on country and customs processes. During holidays it may take longer.

All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. SweetBabybyDonna is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. To remain ethical and legal in our business practices, we cannot mark international shipments as "gifts". Therefore, you will be charged customs taxes on the items you purchase from us. Thank you for your understanding with this.
Refunds and Exchanges
Personal use items cannot be returned due to hygiene standards. I stand by the quality of my products. Customer service is important to me! If you have any questions or concerns, please feel free to contact me.
Additional policies and FAQs
Please note that I am not at fault for any allergic reactions caused by products purchased. I have tested everything on myself; however, this is not to say you won't react to anything. I always recommend trying out a little of the product before using a large amount of it.