SentimentsByRR

meaningful jewelry for every occasion

Norwich, United Kingdom · 3665 Sales

SentimentsByRR

meaningful jewelry for every occasion

Norwich, United Kingdom 3665 Sales On Etsy since 2012

5 out of 5 stars
(563)
Shop owner

Rachel

Contact

Announcement   Sentiments by Rose and Raven is a range of jewelry that is perfect for sending a message to a special person as each piece comes with a printed message card. We have something for every occasion but if you don't see what you want please get in touch and we'd be happy to help

Shipping is from the UK. Average estimated shipping time to most destinations other than the UK is around 7 - 21 days but you must be prepared to allow up to 30 days.

Please remember that these are ESTIMATES only and occasionally delivery may take longer. We cannot guarantee a specific delivery date. Please ensure that you allow adequate time for production and shipping when you place your order.

You may purchase a Priority International Mail upgrade if you wish to track your order. This provides an affordable, reliable and trackable service.

Due to slow and unreliable shipping we no longer ship to the following countries:
Brazil, Argentina, Mexico, Columbia, Italy. If you place an order unfortunately I will have to refund you.

UNLESS YOU HAVE OPTED FOR PRIORITY MAIL THERE IS NO TRACKING ON INTERNATIONAL ORDERS.

*Please remember to check that your shipping address is correct as we are not repsonsible for incorrect/incomplete addresses. If you notice that something is wrong with the shipping address please contact us straight away*


See our other Etsy store for more jewelry:
roseandraven.etsy.com

Announcement
Last updated on Jan 20, 2016

Sentiments by Rose and Raven is a range of jewelry that is perfect for sending a message to a special person as each piece comes with a printed message card. We have something for every occasion but if you don't see what you want please get in touch and we'd be happy to help

Shipping is from the UK. Average estimated shipping time to most destinations other than the UK is around 7 - 21 days but you must be prepared to allow up to 30 days.

Please remember that these are ESTIMATES only and occasionally delivery may take longer. We cannot guarantee a specific delivery date. Please ensure that you allow adequate time for production and shipping when you place your order.

You may purchase a Priority International Mail upgrade if you wish to track your order. This provides an affordable, reliable and trackable service.

Due to slow and unreliable shipping we no longer ship to the following countries:
Brazil, Argentina, Mexico, Columbia, Italy. If you place an order unfortunately I will have to refund you.

UNLESS YOU HAVE OPTED FOR PRIORITY MAIL THERE IS NO TRACKING ON INTERNATIONAL ORDERS.

*Please remember to check that your shipping address is correct as we are not repsonsible for incorrect/incomplete addresses. If you notice that something is wrong with the shipping address please contact us straight away*


See our other Etsy store for more jewelry:
roseandraven.etsy.com

Rachel

Contact shop owner

Rachel

Shop policies

Last updated on December 21, 2013

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept debit/credit cards and Paypal
Shipping
IT IS YOUR RESPONSIBILTY TO ENSURE THAT YOUR SHIPPING ADDRESS IS CORRECT AS I WILL NOT BE RESPONSIBLE FOR LOST MAIL DUE TO INCOMPLETE/INCORRECT ADDRESSES

Production times:

Our standard production time is 2 - 5 business days except at busy times of year when this may be extended. Delivery estimates are taken from when the item is shipped and not when the order is placed so please factor in the production time when placing your order. Shipping notifications will be sent to the email address that you used to sign up to Etsy.

Shipping times:

Orders are shipped by UK post. Shipping ESTIMATES are:
US/Canada - 7 - 21 days
Europe - 4 - 12 days
UK - 1 - 3 working days (1st class Recorded Delivery)
Rest of world - 7 - 28 days

**IMPORTANT - Please remember that these are ESTIMATES and international mail can on occasions be subject to delays. You should be prepared to allow up to 30 days for your item to arrive before contacing us. Also remember that shipping times are taken from when the order is dispatched.

The vast majority of items will arrive well within this time frame but times are dependant on the postal service in your country.

Please remember that these times are estimates and unless you have opted for Priority Mail we cannot give you any information as to where your parcel is or how long it will be.

Tracking:

Your item is shipped from the UK where we use standard airmail for all international packages. This is NOT trackable and we are unable to provide any information as to where your package is.

You may upgrade to Priority Mail for an additional $8.50. This service is usually a few days quicker than standard airmail and will provide you with a tracking number.


It is very rare that a package is lost - in over 6,000 sales we have only had a handful that have gone missing. If you are concerned about your order please contact me in the first instance.

Packages can be held up along the way occasionally which may mean that your item takes a little longer to reach you. Mail is not considered lost until 5 weeks have passed. Please be patient if your item hasn't arrived within the 'estimated' time.

If your item has been lost then I will of course send a replacement but please bear in mind that I cannot do this until the 5 week period has passed.

----------------------------- ADDITIONAL INFO -----------------------------

I obtain a certificate of posting for all packages.

All international packages have a customs declaration. I cannot mark items as gifts - this is illegal.

You are responsible for any customs charges/import duty/taxes etc you may incur in your country.
Refunds and Exchanges
I hope you'll be happy with your purchase but I appreciate that it is sometimes difficult to buy based on a picture. If when you receive your purchase you decide that it isn't suitable please contact me within 48 hours to discuss. I will offer either a refund (excluding postage costs) or exchange upon receipt of the returned item, BUT please contact me first for instructions on customs form requirements.

I'm sorry but I cannot refund postage costs unless the item is faulty. For hygiene reasons earrings cannot be returned.

You must ensure that you obtain a proof of posting and/or adequate insurance/delivery confirmation if returning a package as I am not responsible for any items that are lost/damaged while in transit to me. Items must be returned unworn and in in the original gift box.
Additional policies and FAQs
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IMPORTANT: If you need to get in touch for any reason please use the CONTACT link only - this will ensure that your query will be answered as soon as possible.
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To make it easy for gift giving all items are beautifully presented in gift boxes tied with ribbon.

Most pieces can be lengthened or shortened to your requirements - please contact me to discuss.