SweetClement

Sweet Clement

Birmingham, United Kingdom | 158 Sales

SweetClement

Sweet Clement

Birmingham, United Kingdom 158 Sales On Etsy since 2009

0 out of 5 stars
(86)

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SweetClement

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SweetClement

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quality 3 shipping 17 customer service 5
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Shop policies

Last updated on December 30, 2011
Photos are tweaked to be as accurate as possible on my screen, but different monitor types and settings will vary the colour of the picture. Therefore there may be a slight difference between what you see on screen and what you get in the post.

Due to the small scale of production, hand dyed yarn will always be subject to slight variations, even within the same dyelot. If you are making a large project and the shop has insufficient stock in the colour you would like, please contact me directly and we can discuss a custom order, subject to availability (the price per skein would be the same).

All items are kept in airtight containers and come from a smoke-free, pet-free home.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Should you have any comments or queries regarding an order, please contact me directly.
I endeavour to make the listings as accurate as possible, however, if you are not completely happy with your item, an exchange or refund of the item can be arranged within 28 days of receipt.
The goods should be returned intact, unused, and with original ties and labels in place. Replacement items will be sent upon receipt of the returned items, and for refunds please allow 10 days from date of refund notice, due to the way that Paypal operates.
Shipping charges will not be refunded, nor can I accept charges for delivery on returns, and I would recommend that you insure your package as I cannot be held responsible for any losses due to the postal service.
Payment
Payment should be made via Paypal within 3 days of the order being placed, although more immediate payment will be much appreciated. Orders not paid within this specified time will be subject to cancellation.

Please contact me if you wish to cancel your order, explaining why.
Shipping
All items are shipped via Royal Mail within 3 working days from payment being received.
UK orders are shipped by First Class mail and should arrive within 2 working days.
International orders are shipped using Airmail where available and should arrive within 5 working days. (Please note that customers outside the EU may be liable for customs import charges.)
Upgrading either of these options to a faster and/or insured service is available at cost upon request.

I will contact you to let you know when your item has been shipped. Should there be a delay in your package being shipped to you due to unforeseen circumstances, I will notify you immediately.