SweetClementineSoaps

Due the personal and intimate nature of bath and body products, all sales are final. Refunds, exchanges and/or returns will not be issued or accepted.

✭ CANCELLATIONS MUST BE SUBMITTED WITHIN 24 HOURS OF PURCHASE ✭
Sometimes orders ship in less than 24 hours and in these cases cannot be cancelled, as it is not possible to recall a shipped order.

✭ DAMAGE CLAIMS ✭
If your order has arrived and there has been damage/spillage in transit, you must take detailed photos of all the damages/spills and submit them to me for review WITHIN 24 HOURS of receiving your package. At that time, I will assess the damage and we will discuss a resolution. I will not issue replacements or refunds for damage claims if you do not submit detailed photos within 24 hours of receipt.

> Bath bombs are more susceptible to cracking or denting while in transit. This does not render them unusable and as a result bath bombs are not eligible for refunds or replacements.

✭ FRAGRANCE PREFERENCES ✭
Refunds, exchanges and/or returns will not be issued or accepted as a result of personal opinions or preferences in regards to fragrance.
Fragrance, like taste, is a matter of personal preference and perception. Each individual perceives scent differently! It's also important to keep in mind that fragrance reacts with the skin differently (and may therefore smell differently) on every person due to each individual's unique body chemistry.
I truly want you to *love* every aspect of my products! However, all fragrances don't work for all people and that is the risk we choose to take when purchasing scented products online.

✭ HANDMADE VARIATIONS ✭
Due to the handmade nature of my products, no two are identical. Color variations are to be expected and as a result, no refunds or replacements will be issued for differences in color. Please allow for variations in color as compared to product listing photos and/or previous orders.

✭ HOT WEATHER, MELTING & WHIPPED SOAPS ✭
Sweet Clementine Soaps is not responsible for shipments left in a hot mailbox or porch, subsequently being exposed to high temperatures for any period of time. As a result, refunds and/or replacements will not be issued. During periods of hot weather, please be sure to ship to an address where you will be available for delivery! Most of my products can withstand the heat without a problem, but do remember to check for mail daily to be sure you pick up your package the day it is delivered!

> Whipped soaps are the most sensitive to hot temperatures. If left out in excessive heat for any amount of time, they may melt and their whipped texture cannot be recovered. During hot spells, order at your own risk and be sure to sign up for tracking updates so that you can pick up your package as soon as it is delivered.

> Please note, solid soap bars will only melt at temperatures above 125 degrees. It is very unlikely your soap bars will melt!

✭ Payments must clear before an order can be processed and/or shipped.

✭ COVID-19 and SHIPPING UPDATES ~ PLEASE READ ✭
Sweet Clementine Soaps is still shipping on schedule within the usual 3-5 business day timeline (or less)! HOWEVER, USPS continues to experience delivery delays to varying degrees of severity. For the foreseeable future, packages will require more time to be delivered, as a result, delays should be expected! Additionally, all packages ship with tracking, but in some cases USPS is not keeping up with routine in-transit scans so you may see gaps in your tracking detail. This does NOT mean your package is lost!! Please be patient as you await your delivery and keep in mind that these delays are outside of my control.

✭ ORDERS SHIP WITHIN 3 - 5 BUSINESS DAYS ✭
Please allow a 3 - 5 business day processing time before an order ships. Custom and large orders may take a longer, please inquire in these cases. Always remember: The estimated delivery date is the purchase date + processing time + shipping time!

✭ RUSH ORDERS ARE NOT AVAILABLE ✭

✭ TRACKING and DELIVERY ✭
All orders ship via USPS with Tracking and Delivery Confirmation. Orders of $250 or more will require Signature Confirmation upon delivery, no exceptions. All favor soap orders will require Signature Confirmation upon delivery, regardless of order total, no exceptions.

✭ NON-DELIVERY CLAIMS ✭
Because all shipments include Tracking and Delivery Confirmation, shipments marked as “Delivered” by USPS, but claimed to be undelivered by the customer are not the responsibility of Sweet Clementine Soaps. Such claims will not result in refunds or replacements.

✭ IN-TRANSIT DELAYS ✭
Once an order ships, it is no longer under my control. Delays in transit are always possible. Therefore, I can never guarantee delivery before or by a specific date. Please keep in mind that I have the same information you have, that which is reflected by the tracking information. If your order is delayed, please be patient! This does not mean your order is lost.

✭ SHIPPING ADDRESS ✭
During checkout please be sure to confirm that the shipping address you are entering is current and correct. Your order will ship to the exact address you have entered at checkout. If you do not manually enter an address, the default address will be the address you have assigned to your Etsy account and therefore your order will ship to that address. Shipping labels are automatically generated, addresses do not get entered manually upon shipping, completely eliminating the possibility of errors on my end. Therefore, I am not responsible for lost or undelivered packages due to incorrect or outdated addresses.

✭ INGREDIENTS, SIZES, WEIGHTS ✭
You may refer to each individual item description for a complete list of ingredients used, sizes and weights. Please read the ingredients in each of my listings carefully! If you have sensitive skin or think you may be allergic or may have an adverse reaction to any of the ingredients listed, please DO NOT purchase or use the product! And of course, please use common sense when using any bath and body products!

✭ WHOLESALE, PRIVATE LABEL, CONSIGNMENT, RESALE ✭
> Sweet Clementine Soaps does not offer wholesale, private label or consignment opportunities.

> Sweet Clementine Soaps’ products are NOT FOR RESALE. I absolutely do not support or authorize the resale of any of my products by any other business or individual. Sweet Clementine Soaps reserves the right to decline any purchase that appears to be for resale purposes. Orders deemed to be for resale will be cancelled and refunded.

✭ NOTE TO CUSTOMERS ✭
Sweet Clementine Soaps only sells direct-to-consumer. That’s you! Why? Because I am committed to small-batch and made-to-order products with the utmost freshness. By selling directly to you, the customer, I can be sure to maintain the integrity and freshness of the product(s) you are purchasing. If you see my products being sold elsewhere, please report this activity. I do not support any resale practices and you can only get authentic, fresh, made-just-for-you SCS products directly through my Etsy shop, right here! Thank you so much for supporting handmade!

✭ NOTE TO FELLOW SELLERS ✭
I am honored that you might be browsing my shop for inspiration, that's cool! But please don't copy my designs, labels, listing descriptions, shop policies, photo layouts, etc. That's decidedly NOT cool. So, whether you're just starting out or in the process of growing your own bath biz, please do the research and legwork that it takes to develop and run a business yourself. Come up with your own unique style, content and photography and create products that you can be proud to call your own. You do you.


All content and images © 2010-2021 by Sweet Clementine Soaps™