SweetClementineSoaps

Due the personal and intimate nature of bath and body products, and for health and safety reasons, all sales are final. Refunds, returns and/or exchanges will not be issued or accepted for any reason, this includes fragrance preference claims (e.g. "I did not like the scent." “The scent was not what I expected.” Etc.).

If your order has arrived and there has been damage/spillage in transit, you must take clear and detailed photos of all the damages/spills and submit them to me for review WITHIN 24 HOURS of receiving your package. At that time, I will assess the damage and we will discuss a resolution. I will not issue replacements or refunds for damage claims if you do not submit detailed photos within 24 hours of receipt.

> Bath bombs are more susceptible to cracking or denting while in transit. This does not render them unusable and as a result bath bombs are not eligible for refunds or replacements.

Sweet Clementine Soaps is not responsible for shipments left in a hot mailbox or porch, subsequently being exposed to high temperatures for any period of time. All packages are tracked and timestamped, so such occurrences will be evident. As a result, refunds and/or replacements will not be issued.

> During warm weather months, please be sure to ship to an address where you will be available for delivery! Keep track of your shipment and bring it inside as soon as it arrives.

> Whipped soaps are the most sensitive to hot temperatures. If left out in excessive heat for any amount of time, they may melt and their whipped texture cannot be recovered.

Due to the handmade nature of my products, no two are identical. Color variations are to be expected and as a result, no refunds or replacements will be issued for differences in color. Please allow for variations in color as compared to product listing photos and/or previous orders.

All orders ship via USPS with Tracking and Delivery Confirmation. Orders of $250 or more will require Signature Confirmation upon delivery, no exceptions. All favor soap orders will require Signature Confirmation upon delivery, regardless of order total, no exceptions.

Because all shipments include Tracking and Delivery Confirmation, shipments marked as “Delivered” by the carrier, but claimed to be undelivered by the customer are not the responsibility of Sweet Clementine Soaps. Such claims will not result in refunds or replacements.

Orders ship within 3-5 business days. The estimated delivery date is the purchase date + processing time (3-5 business days) + shipping time! Once an order ships, it is no longer under my control. Delays in transit are always possible. Therefore, I can never guarantee delivery before or by a specific date. Please keep in mind that I have the same information you have, that which is reflected by the tracking information. If your order is delayed, please be patient! This does not mean your order is lost.

During checkout please be sure to confirm that the shipping address you are entering is current and correct. Your order will ship to the exact address you have entered. Shipping labels are automatically generated, addresses do not get entered manually upon shipping, completely eliminating the possibility of errors on my end. Therefore, I am not responsible for lost or undelivered packages due to incorrect or outdated addresses.