GracieMaeHandmade

I work hard to ensure you receive a quality item. I stand by my work, and want you to love my handmade creations. If, for any reason you are not satisfied, please contact me immediately, before leaving feedback so that we can resolve the issue.

I gladly accept returns and exchanges on ready to ship items. Contact me within 7 days of delivery and ship items back within 14 days of delivery

Custom order returns will be considered on a case-by-case basis. If you wish to return a custom order, you must contact me with 7 days of receiving the item. In many situations, the item will be accepted for return, but highly customized items (special order fabric, changes to bag size or details, etc) may not, as they are one-of-a kind and made just for you.

All returned items must be in ORIGINAL, UNUSED condition. Once the item has been received, your payment will be refunded (minus the original shipping cost).

**Return shipping fees are at the buyers expense, and original shipping fees will NOT be refunded. Insurance on return items is highly recommended, as I am not responsible for lost packages.

Please note that PDF patterns are an exception. PDF pattern purchases are non-refundable.

Ready-to-ship items typically ship within 3 days of completed payment (excluding weekends and holidays). Please check the shop announcements section to note any expected delays.

*exception: if you purchase multiple items in one transaction that includes a ready-to-ship item and a custom item, the items will ship together, when the custom item is ready to ship. If you prefer that items be shipped separately, please purchase each item as a separate transaction.

Made-to-order and custom items require extra time to create, prior to shipping. Please be sure to read the specific shipping details for each custom item (under the shipping tab).

Insurance in not included in shipping fees. If you would like insurance for your package, please notify me before submitting your payment as there will be an additional charge. I am not responsible for lost, delayed, or damaged items.

LOCAL CUSTOMERS: If you plan to pick up in person, please contact me for a special discount code and to arrange pickup!

INTERNATIONAL ORDERS
Please note that the buyer will be responsible for any customs duties or fees that may apply on international orders. Any and all package contents, and their value, will be reported on the USPS customs form accurately, and truthfully.

RUSH ORDERS
NOTE: rush order option not available at this time

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PHOTOS
Every effort has been made to provide accurate product pictures, but please understand that the color representation may vary among monitors.

SLIGHT DESIGN VARIATIONS
Each item is hand cut and hand made, and as such, may vary slightly, including fabric placement, and provided product dimensions. This is all part of what makes a handmade item a unique treasure!

CUSTOM ORDERS
Please look through my sold, as well as my current listings, and be sure to convo me if there is something you would like that you don't see listed. Most bags can be made with any of the other fabrics in my shop or listed on my Facebook page. Custom orders are welcome, and are a great idea when looking for a personalized gift. Send me a message if you have an idea, and we can work together to make a bag customized just for you.

FABRIC INVENTORY
Current fabric options can be viewed on my Facebook page. Copy and paste this link in your browser:
https://www.facebook.com/media/set/?set=a.458744470830273.99603.239415729429816&type=3

ORDERING as a GIFT
I can ship directly to the recipient! Be sure to enter the recipients name/address when checking out, and leave me a message in "notes to seller" when checking out that this is a gift order. I will add a gift receipt that excludes the purchase price, gift wrap your purchase and add a note card at no extra cost. Please leave me a message letting me know what you would like me to write on the gift card.

Shop gift certificates are also available, by request.


**For the first look at new items, fabrics, sales, discounts, and giveaways, be sure to "like" me on Facebook (facebook.com/graciemaehandmade) or follow me on Instagram (@yarnsticks).