Custom orders are always welcome! Please contact me for a timeframe. I will send you a photo and custom listing of your order via convo before you purchase if any changes are needed. Returns are not accepted for custom orders.

I try to describe all sizes and colors as accurately as possible in each listing. If you have any questions or would like to see another photo of an item feel free to contact me!

CLIPS--All clips are partially lined-meaning only half the clip is lined with ribbon--so that the prongs slide easier through ponytails. Most items listed are premade so please contact me BEOFRE purchasing an item if you would like your clips fully lined (completely covered with ribbon). Some items may not be able for customization.

NON-SLIP GRIPS--are available at no extra cost. These are attached to the partially lined ribbon part of the clip for a better hold in the hair.

At this time I do not offer wholesale items.

All my items are packaged on a business card or postcard with my shop info on them and are carefully wrapped in colored tissue paper before shipping, therefore, are perfectly packaged for gift giving. :)

I use your address here on Etsy so please make sure that it is current! I try to ship/package items within 3-5 business days so please contact me as soon as possible if you have an address change. Any item(s) returned to me will incur additional shipping charges to ship the item(s) again. I will try my best to make contact with you but If I do not hear from you within 5 days of the item being returned the transaction will be cancelled and refunded.

COUPONS---Coupon codes will periodically be placed in my shop announcement or on my Facebook page. Refunds will not automatically be given if a coupon code is forgotten UNLESS you contact me. Thank you!

LARGER ORDERS---I do not offer a discount on larger custom orders since I do spend more time and supplies on them. Coupon codes will still apply, if available.