DATA PROTECTION AND PRIVACY
Your privacy is important to me. This Privacy Policy describes how I process information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of lawful bases to collect, use, and share your information, including:
● as needed to provide my services, such as when I use your information to fulfil your order, to respond to an enquiry from you, to settle disputes, or to provide customer support;
● when you have provided your affirmative consent, which you may revoke at any time;
● if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
● as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
INFORMATION I COLLECT AND USE
To fulfil your order, respond to an enquiry from you, resolve a dispute, or provide customer support, I need to process your information (which you authorised Etsy to provide to me), such as your full name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, such as a gift message, details for a custom order, or information about a problem with your order, for example.
INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
● Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
● Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, such as Royal Mail. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
● Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
● Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services, to comply with my legal and regulatory obligations, to resolve disputes, to enforce my agreements, and as described in my Privacy Policy.
TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
If you contact me directly via email, or if Etsy send me an email relating to your order or enquiry, this information may be stored by third-party hosting services, such as Google.
YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
● Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
● Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
● Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
● Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
HOW TO CONTACT ME
Please send me a message via Etsy if you have any questions:
https://www.etsy.com/uk/shop/SweetPeaBalloons
