SweetShopNatalie is taking a short break

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Note from shop owner SweetShopNatalie cookie schedule is full for the rest of 2017. See you in 2018 if you have a event you want cookies for in Jan, please send me a message and we can get your order set up.

Note from shop owner

Last updated on Nov 6, 2017

SweetShopNatalie cookie schedule is full for the rest of 2017. See you in 2018 if you have a event you want cookies for in Jan, please send me a message and we can get your order set up.

Natalie Puikkonen

Contact shop owner

Natalie Puikkonen

Reviews

Average rating
5 out of 5 stars
(81)
5 stars
76
4 stars
4
3 stars
1
2 stars
0
1 star
0
View all 81 reviews

About

Shop members

  • Natalie Puikkonen

    Owner

    I love to bake and started custom decorating cookies in 2011 as a hobby then it turned into a fun business in 2013! You can see more of my creations on Facebook, Instagram and my blog sweetshopnatalie.blogspot.com

Shop policies

Last updated on October 8, 2013
Sweet Shop Natalie is excited to make you next occasion as special as possible. We take pride in doing our very best with every order that we ship out.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If for some reason you are unhappy with your order please contact me and I will work with you to try and rectify the situation. Please be aware that each of these cookies are handmade and take several days to complete. Because they are handmade there might be slight variations in colors and design. No refunds or exchanges. All cookies are made to order. Therefore, there are NO refunds.

If an order needs to be cancelled it must be done 18 days prior to event date. Please allow up to 3 weeks for refund to be credited back to you.
Payment
Payment is required when your order is placed. This secures and holds your date. At this time I accept Paypal and all Major Credit Cards.
Shipping
Your package will ship via Priority Mail and will arrive in 2-4 days. At this time I do not ship internationally.

Sweet Shop Natalie packages cookies for shipping using the safest method possible. Each cookie is individually heat sealed in a cellophane bag and then bundled in bubble wrap. Cookies are stacked in the box standing up to avoid the weight of cookies being stacked on each other. Everything has been done to secure the safety of the cookies but because I can’t guarantee how the cookies will be handled by USPS you assume all the risk. I’m unable compensate for any cookies that are lost or damaged in shipping. No refunds will be issued.
Additional policies and FAQs
I require 2-3 weeks notice on all orders. If you place an order without contacting me first and your date in unavailable I will have to issue you a refund. To avoid this please conversation me first to make sure the date you need your cookies for is open.