SweetThingTopperShop

Make Your Own Designer Cupcakes and Cakes

2094 Sales

SweetThingTopperShop

Make Your Own Designer Cupcakes and Cakes

2094 Sales On Etsy since 2011

5 out of 5 stars
(560)
Shop owner

Lisa K

Contact

SweetThingTopperShop is taking a short break

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Note from shop owner Hi everyone.
I have recently suffered a tragic loss. I am taking time to care for my children. I will be well enough to reopen at a later date.



Please come back soon......

Note from shop owner

Last updated on Dec 9, 2015

Hi everyone.
I have recently suffered a tragic loss. I am taking time to care for my children. I will be well enough to reopen at a later date.



Please come back soon......

Lisa K

Contact shop owner

Lisa K

Reviews

Average item review
5 out of 5 stars
(560)
Melanie Peck

Melanie Peck on Dec 1, 2015

5 out of 5 stars

Absolutely beautiful fondant flowers, exactly what we wanted! Only 1 or 2 arrived cracked & extras were sent! Would definitely order again & recommend!

View all 560 reviews

Shop policies

Last updated on May 15, 2012
My policy is simple... I want everyone to be happy with their purchase.
If you are not happy, please let me know and I will fix the problem to the best of my ability. I strive for 100% positive feedback.
Welcome to my little shop on this world web web!!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I prefer paypal. For now I do not charge any tax. I am not responsible for duty/border fees which may occur.

If you have to cancel, please do so as soon as possible. I am quite busy with my baking and start on orders much in advance, quick notification is very appreciated!
Shipping
I try to package items as economically as possible, and I am an avid recycler at home. I reuse a lot of packaging from everyday products such as berries, solid plastic salad containers and canisters from cocoa and whey protien. This saves both you and I money. If you have an issue with this please let me know and I will use another form of packaging for your items.

If and when there is a discrepancy between the price quoted and the final postage price I will refund the money before you even have to ask!!

**I live in Montreal, Quebec, Canada but try to ship out of NY state ona weekly basis. USPS is much cheaper than Canada Post and shipping times are less than half. I ship using Priority Post which normally takes 2-4 days and I provide a tracking number free of charge.

I try to mail US orders 10 days before they are needed by the customer to ensure on- time delivery. Average mailing time for Canada to United States is 6 working days!

Canda Post is a lot more expensive than the US Postal service, so if the prices seem high..it is not my fault!!!
Refunds and Exchanges
Any items which arrive broken I will gladly refund. Just send me a photo of the broken peices and I'll refund you in the appropriate way. I try to package things as safely and securely as possible. The mail can be rather rough on packages. 1 lb to 70lb items are all lumped together at the sorting facility so it can happen that a very heavy items crushes my smaller package. This is not my fault but tend to be lenient and will gladly find away to make both parties happy. If there is enough time I will remake the order.

I always put extra items to cover for possible breakage, i.e. flowers, leaves,small items. Large items like baby booties, or one piece items; I do not put an extra one for obvious reasons!
Additional policies and FAQs
Please feel free to ask me anything. I check my e-mail often.
I aim to please!