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SweetheartJewelryBox's Shop Announcement

Current Production time is 3-5 days! Welcome to Sweetheart Jewelry box! We are a handcrafted fashion accessories line. Our jewelry is sweet, simple & edgy! Bridal & Wholesale Orders are welcome.

Get 15% off your next purchase when you sign up for our newsletter:
http://www.handmadenewsletter.com/sweetheartjewelrybox

Shipping to the USA will take on average 1-2 weeks. Canada will take 2-5 business days. International will take 2-3 weeks.

Please contact me if you need anything, I'm always here to help you find that perfect piece!

Other:
Wholesale inquiries: sweetheartjewelrybox [!at] gmail.com
Instagram: @sweetheartjewelrybox
Web: www.sweetheartjewelrybox.com

SweetheartJewelryBox's Shop Policies

Welcome

Welcome to my Etsy Page! Everything here is made be me (Amanda). If there are any questions or concerns feel free to email me at sweetheartjewelrybox [!at] gmail.com

Thank you for stopping by!

Payment

I accept Paypal and Major Credit Cards.

Product will be shipped 3-5 days after payment has been made from buyer to seller.

Shipping

Items purchased will typically be shipped out in 3-5 business days. In the rare case that you package has not been shipped out on the 5th day it may be for one of these 2 reasons:

1- Holiday Season (high volume orders)
2- A Family Emergency (Since I am a one woman show- any issues in my family such as a death may result in delays).

Please always consult the current production times on the front page of my shop for more info!

-----Please note that I am not responsible for any lost/stolen/damaged packages. If there is an issue with your package please contact me-----

--Shipping in Canada--

-Expedited- 3-5 business days (tracking number included)
-Xpresspost- 1-2 business days (tracking number included)

Please be advised that I cannot control any delays in delivering the mail. Allow up to 7 business days before contacting me about any delayed packages.

--US Customers--

-Regular Post- 5 to 10 business days (tracking number not included)
-Expedited Mail- 4 to 8 business days (tracking number included)
-EMS- 2 to 3 business days (tracking number included)

-Please allow 15 business days (3 weeks) before contacting me about lost packages.

-In some instances your jewelry might get held up in customs, this will result in a
delay. Please note that I am not responsible for this.

-Customers are responsible for any custom fees, taxes or other fee that may be imposed by their country's customs office.

--International Customers--

-Regular Post- 10 to 15 business days (tracking number not included)
- EMS - 4-7 business days (tracking number included)

-Please allow 20 business days (4 weeks) before contacting me about lost packages.

-In some instances your jewelry might get held up in customs, this will result in a
delay. Please note that I am not responsible for this.

-Customers are responsible for any custom fees, taxes or other fee that may be imposed by their country's customs office.

Refunds and Exchanges

Refunds will be made if product is defective or if customer is dissatisfied with product within 10 days of receiving the product. Just send it back in its original condition (with all the pieces and packaging).

Please understand that custom orders will not be refunded as I will work with you to ensure that your getting exactly what you want.

Additional Policies and FAQs

Every piece of jewelry is made love. I work really hard and around the clock to make sure every piece is exactly what you expect, while making sure it gets to you on time. In some cases it may take longer for certain items to ship because it is handmade! However, if for any reason you are unhappy with your purchase please contact me!


I love creating custom orders, so if there is something you have in mind please let me know!

Please note that if you would like to create a custom order it might take a little more time as I will have to order the necessary supplies!



TARNISH RESISTANT does not mean tarnish free. Plated items are not meant to touch moisture. Please do not polish any of my jewelry.


Seller Information

For wholesale inquiries and custom orders please send me a convo here on Etsy

Last Updated May 5, 2015