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Sweethoots

Sweethoots

Eldersburg, Maryland · 1647 Sales

Sweethoots

Sweethoots

Eldersburg, Maryland 1647 Sales On Etsy since 2011

5 out of 5 stars
(342)

Announcement   Please keep reading for holiday shipping information- thank you :)

Hi there, welcome to Sweethoots! We are so happy you found our little shop on Etsy. Please enjoy browsing and laughing at our "Sweet Pickles." Pickles loves modeling and her most favorite thing is to bring smiles to the faces of visitors in the shop.
Please keep reading for further notifications and policies.

****HOLIDAY SHIPPING****

1. International customers- please have your order in by November 1st for holiday items- after this date we do not guarantee it will arrive in time- please keep this in mind before ordering- no refunds will be issued! If you order after this date then you do so at your own risk! Please provide measurements when you order- if we do not receive them, then your order will not go out on time.
2. Domestic customers- please have your holiday in by no later than December 1st - no rush orders will be accepted, and no refunds will be issued- if you order after this time then you order at your own risk! Please provide measurements when you order- if we do not receive them, then your order will not go out on time.
3. NO RUSH ORDERS FOR THE HOLIDAYS- THIS IS THE ONLY WAY TO KEEP IT FAIR FOR ALL CUSTOMERS AND TO KEEP US SANE- THANK YOU FOR UNDERSTANDING!

Orders are taking 2 to 3 weeks to ship! We will NOT give a refund because the customer did not see how long the processing time takes. It is stated clearly as the first line on each listing, there will be NO exceptions.

Christmas update: All international orders for Christmas must be placed by November 1st. All domestic orders for Christmas must be placed by December 1st. There will be no exceptions, or rush orders. This is the only way to make it fair for everyone. If you place an order after these assigned dates, and state in the 'note to seller' box that you need it by Christmas. We will cancel your order right away and refund your money. Thanks!

Like us on Facebook for monthly giveaways and new products @ Facebook.com/Sweethoots

PLEASE NOTE: Orders are taking 3 to 4 weeks to ship! We will NOT give a refund because the customer did not see this. It is stated clearly as the first line on each listing, there will be no exceptions. Please be sure to leave your measurements in the "note to seller" box upon checkout- this is the buyer's responsibility. If we do not receive measurements we cannot make your hat, and it will not go out on time.

PLEASE SEE HERE FOR SHOP POLICIES: https://www.etsy.com/your/shops/Sweethoots/policies
*********************************************************************************************
As seen in the Fall 2011 issue of moderndog Magazine
********************************************************************************************
As seen on Everybody Loves Whitney
********************************************************************************************
As seen on the Snapple commercial
********************************************************************************************
As seen on the Three Mobile Commercial
********************************************************************************************
As seen on Paperrose Greeting Cards
********************************************************************************************
Become a fan of Sweethoots on Facebook, and find out about special deals and discounts, as well as monthly giveaways! :
http://www.facebook.com/pages/Sweethoots/205997272747255
****************************************************
Please check out our blog at : www.sweethoots.blogspot.com
****************************************************
We are on twitter:
www.twitter.com/sweethoots
********************************************************************************************
Please look at our policies to answer questions, or feel free to ask us! Shipping information as well as refunds can be found in our policies section.
*******************************************************************************************
Maryland residents will be charged a 6% sales tax upon checkout.

Announcement

Last updated on Nov 3, 2016

Please keep reading for holiday shipping information- thank you :)

Hi there, welcome to Sweethoots! We are so happy you found our little shop on Etsy. Please enjoy browsing and laughing at our "Sweet Pickles." Pickles loves modeling and her most favorite thing is to bring smiles to the faces of visitors in the shop.
Please keep reading for further notifications and policies.

****HOLIDAY SHIPPING****

1. International customers- please have your order in by November 1st for holiday items- after this date we do not guarantee it will arrive in time- please keep this in mind before ordering- no refunds will be issued! If you order after this date then you do so at your own risk! Please provide measurements when you order- if we do not receive them, then your order will not go out on time.
2. Domestic customers- please have your holiday in by no later than December 1st - no rush orders will be accepted, and no refunds will be issued- if you order after this time then you order at your own risk! Please provide measurements when you order- if we do not receive them, then your order will not go out on time.
3. NO RUSH ORDERS FOR THE HOLIDAYS- THIS IS THE ONLY WAY TO KEEP IT FAIR FOR ALL CUSTOMERS AND TO KEEP US SANE- THANK YOU FOR UNDERSTANDING!

Orders are taking 2 to 3 weeks to ship! We will NOT give a refund because the customer did not see how long the processing time takes. It is stated clearly as the first line on each listing, there will be NO exceptions.

Christmas update: All international orders for Christmas must be placed by November 1st. All domestic orders for Christmas must be placed by December 1st. There will be no exceptions, or rush orders. This is the only way to make it fair for everyone. If you place an order after these assigned dates, and state in the 'note to seller' box that you need it by Christmas. We will cancel your order right away and refund your money. Thanks!

Like us on Facebook for monthly giveaways and new products @ Facebook.com/Sweethoots

PLEASE NOTE: Orders are taking 3 to 4 weeks to ship! We will NOT give a refund because the customer did not see this. It is stated clearly as the first line on each listing, there will be no exceptions. Please be sure to leave your measurements in the "note to seller" box upon checkout- this is the buyer's responsibility. If we do not receive measurements we cannot make your hat, and it will not go out on time.

PLEASE SEE HERE FOR SHOP POLICIES: https://www.etsy.com/your/shops/Sweethoots/policies
*********************************************************************************************
As seen in the Fall 2011 issue of moderndog Magazine
********************************************************************************************
As seen on Everybody Loves Whitney
********************************************************************************************
As seen on the Snapple commercial
********************************************************************************************
As seen on the Three Mobile Commercial
********************************************************************************************
As seen on Paperrose Greeting Cards
********************************************************************************************
Become a fan of Sweethoots on Facebook, and find out about special deals and discounts, as well as monthly giveaways! :
http://www.facebook.com/pages/Sweethoots/205997272747255
****************************************************
Please check out our blog at : www.sweethoots.blogspot.com
****************************************************
We are on twitter:
www.twitter.com/sweethoots
********************************************************************************************
Please look at our policies to answer questions, or feel free to ask us! Shipping information as well as refunds can be found in our policies section.
*******************************************************************************************
Maryland residents will be charged a 6% sales tax upon checkout.

Sweethoots

Contact shop owner

Sweethoots

Dog Hat Little Devil / Made to Order
$24.00
Playful Petals Hat - Dog Hat / Made to Order
$28.00
Dog Hat - "Oh Christmas Tree" / Made to Order
$30.00
Dog Hat - Ogre Made to Order
$26.00
Dog Hat - Santa Christmas Cheer/Made to Order
$30.00
Custom Punk Prince / Princess Dog Hat
$24.00
Christmas Elf / Dog Hat / Made To Order
$36.00
Baby Chick Dog Hat / Made to Order
$24.00
Marty Moose / Dog Hat / Made To Order
$32.00
Dog Hat - "Noble Gnome Hat" / Made to Order
$30.00
Ruffled Neck Warmer for Dogs - Made To Order
$25.00
Elsa-Frozen / Dog Hat / Made To Order
$36.00
Princess Anna Dog Hat / Made To Order
$28.00
Dog Hat - Church Mouse / Made to Order
$28.00
Dog Hat - Sweetheart Be Mine/ Made to Order
$26.00
View all 75 items

Reviews

Average item review
5 out of 5 stars
(342)
Bill Powdrell

Bill Powdrell on Nov 22, 2016

5 out of 5 stars

It's adorable. I got the hat sooner than I expected it. I had wonderful service, they answered my questions right away and very patiently.

sduddle

sduddle on Nov 11, 2016

5 out of 5 stars

Adorable hats! Make sure to measure dogs face well like it says on the site.. and maybe even size down slightly .. they stretch and your dog can pull them off if they are too big !

Tricia L

Tricia L on Oct 20, 2016

5 out of 5 stars

This is my third hat. Love everyone of them. Fantastic!

View all 342 reviews

Shop policies

Last updated on December 3, 2012
Bernadette and Julie believe that homemade items are the best gift to give and receive. They love dogs, and believe they are part of the family. They also believe that dogs should be comfortable, happy, and safe. They strive for quality in their products, so you love your purchase.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
We accept paypal. We will ship to the address that paypal provides unless otherwise stated in the 'note to seller' box. If you need any help with using Paypal please let us know, and we will try to assist you.

If payment is not received within 7 days,and there is no communication, then we have the right to cancel your order, and re-list the item that you ordered.
Shipping
We ship Monday-Friday, unless otherwise stated in our shop announcement. We prefer to ship First Class Mail because it keeps shipping costs down, if you do need your item sooner than please convo with us and we will set up a reserved listing for you with the correct shipping. We always provide tracking numbers for our customers within the United States. If you would like us to ship internationally please send us a convo and we will be happy to create a reserved listing for you with the correct shipping amount.
Additional policies and FAQs
For wholesale pricing and cosignment we would love to work with you. Please contact us.

I am about to place my order, and I need to know the next step-

1. When the order is placed please provide your dog’s measurements in the “note to seller” box that can be found upon checkout. Also, be sure you have the correct address.
2. When your order is processed we will contact you through a “convo” in Etsy that says we received your measurements, and they look good OR we will ask you to re-check them. It is helpful to attach an image of your dog in an Etsy “convo”, and also provide the breed, so we can check the accuracy of the measurements.
3. Once measurements/colors for hat have been approved you don’t have to worry about anything. We will make your hat as we move through our orders. You will be notified through Etsy and Paypal when your order has shipped.

Please read on:

What if I am ordering for a friend’s dog, and it is a gift?
1. No problem! Please let us know that in the “note to seller” box upon checkout. We will need to know the breed, and a picture is very helpful. If you can somehow retrieve the measurements this is even better to insure a proper fit.
2. We can ship to your friend. We use the address on the Etsy invoice, so please make sure it is correct.
3. We can even provide a gift message. Please let us know upon checkout.

How long does it take for the hat to be made?
1. Each hat is handmade. We crochet every hat. We make every hat a custom fit to your dog, and this can take some time. Please check our shop announcement to see how long it is taking us to ship orders. It changes periodically, depending on the amount of orders we receive.
2. If you need a hat for a specific date before our allotted time, please contact us BEFORE you purchase the hat to see if we can make it work. There will be a $5 rush fee. We have to make rush orders outside of our normal business hours, this is the only way it’s fair to all customers. We do not want to put one customer in front of another. If you purchase before contacting us about a rush order, then we will set up a reserved listing for $5.00 that you must purchase before we will begin your hat. If the extra $5.00 is not purchased then we will refund the full amount paid, and cancel the transaction.

Customers who do not communicate with us:
1. From time to time we have customers who order a hat, do not leave any measurements, and do not respond to any “convos” that we send. This makes it impossible to make your hat. Also, the more time that goes on in-between correspondence the longer it will take to make your hat because we receive more orders.
2. We will send reminders to you, (usually weekly and ONLY through Etsy), for one month asking for measurements, or anything else we may need to have clarified. If we do not hear from you at all then we will stop sending out reminders after one month, and it becomes the buyer’s job to get in contact with us. We will not refund these orders because the buyer did not communicate, and too much time has passed, however; we will be more then happy to fulfill your order in a reasonable amount of time once we receive the proper communication.

Is there a problem with you order?
1. If there is a problem with your order, then please contact us through Etsy.
2. We want your dog to be comfortable, and we want you to be happy with your purchase.
3. When you contact us to send the hat back, then we will send you an invoice through Paypal for the shipping cost to mail back to you ($3.00 for US orders and $6.00 for everywhere else). This must be paid before we will ship the hat back to you.
4. We will need you to re-measure your dog, and we will use the new measurements.

Did we make a mistake?
1. If you think we made a mistake (we are only human-not awesome like our dogs), then please contact us through Etsy, and let us know what is wrong. We will do what we can to make it right whether it is fixing a hat, re-making a hat, or giving a full refund.


By purchasing a product from Sweethoots you are agreeing to our policies. Please contact us with any questions. Thank you.



If you have any questions please feel free to ask. We are very "convo" friendly. Bernadette and Julie want you to have bought something from their store that you love, and they will do the best they can to make this happen. Please message them first before leaving feedback if you are unhappy with anything, they would love to help make it right.