Sweetkeetle's Shop Policies
Welcome to my shop, where you can find a variety of gifts for friends or just sweet little things for yourself.
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Here is some important information to make our communication easier.
If you still have any questions, please contact me:
I accept PayPal, which also allows credit card payments without requiring an account.
Please note that I cannot begin filling an order until full payment has been received. If you pay via Paypal eChecks your payment is not considered to be received until the check clears.
Payments must be made within 3 days. After this time I will cancel the sale and relist the items.
Remember, that delivery time depends on your location. It's about 3-4 weeks for Canada and Europe, 4-5 weeks for USA, 5 weeks (or even more) for Australia during normal working time. This time can be increased on holidays eve.
After the payment I'll send your order within 5-10 business days and write you a tracking number. If you order several items, it may take some more time to prepare and fill an order.
All packages are sent via airmail from Russia.
Each item is carefully packaged in branded brown paper envelope, multiple items are packed in one envelope. Please let me know, if separate packages are needed.
Refunds and Exchanges
If you've received an order and haven't been satisfied with your items, please contact me before leaving a feedback.
You should return your order within 1 week from the day you've received it and I'll make a refund or exchange after receiving the returned items.
Making customers happy is my primary target! Feel free to contact me anytime and I'll do my best to solve the problem.
Additional Policies and FAQs
If you are new to Etsy and not sure how to make a purchase, read this helpful link first: http://www.etsy.com/help/article/339
If there's still any questions, I am at your service!
Last Updated September 3, 2013