SwishPrintables' Shop Policies
I strive for 100% satisfaction. I love creative challenges and am inspired when I get the opportunity to develop new products. If you have an idea that you don't see here, don't be shy - convo me to see how we can make what you're dreaming of a reality!
I accept Paypal for all orders. If you have an un-confirmed paypal address or are paying by e-check, I will wait until the funds have cleared before I begin any work.
If you are not sure if I can create a specific design or theme, please convo me BEFORE purchase. All fees listed in the sale are for pre-designed projects. All custom work may have an additional fee.
Once the purchase has been made, I will provide the proofs and make adjustments as indicated in the sale. After receiving the proofs, you have up to one week to review them.
If you decide to cancel your order prior to work beginning, there will be a 25% re-stocking fee. Orders cannot be cancelled once the proof has been created.
Shipping is not offered as these products are digital files that will be sent via email.
Refunds and Exchanges
Due to the digital nature of my products, there are absolutely NO refunds, exchanges, or returns. I want your card to be PERFECT before I send you the final version!
There are NO refunds due to color variations. Every printer will print the colors slightly differently than what you see on your screen. Additionally, every monitor will interpret the colors differently. If in doubt, PLEASE print the proof before approving the final.
Please do not order until you have all of the necessary information. If I don't receive the information for your order within 2 days, the order will be cancelled and your money will be refunded.
Please note that all color corrections, spacing issues, font selections, etc., MUST be done during the proof stage. Any changes made after I send the final version will incur additional fees. I do not save your files due to space limitations on my computer. Once the finals are sent, the files are deleted so making a change is not an option. The file will need to be recreated and a new order will need to be placed.
Additional Policies and FAQs
All final files will are sent as a high resolution 5x7 jpg file unless the listing states a different size. You can also request a pdf with multiple invites on a page - please request this when ordering or before approving your proof.
If you are printing through a professional printer and will require a bleed, please talk to me PRIOR to ordering. In most cases, there are additional fees for creating a file with a full bleed and/or crop marks.
Work hours: I typically work M-F in the afternoons (PST). I work around my kid's schedules and family obligations. Please know that I am very responsive and prompt to all requests. My shop is CLOSED on the weekends. If you order on a Friday after my shop is closed, the soonest you will get a proof is Monday afternoon at 1:00 PST. I do have a rush fee in case you didn't allow enough time to place your order. Please see my shop for full details.
Okay - enough with the nit-picky policies! Let's get back to planning YOUR party! ;)
Last Updated June 8, 2013