SylviaArtGallery

I accept returns up to 15 days after purchase, provided the item is in original condition and in its original packaging (including padded mailer or similar).* Please contact me for instructions before returning anything. (Sorry, shipping costs are not refundable.)

*Please note that all personalized products and sale items are non-refundable!

*Custom orders are not returnable. This includes items created specifically for you or any item that I altered to your specifications, including metal changes, necklace chain or leather lengths, etc.

Payment is accepted through PayPal. If you don't have an account, you can still pay using a debit or credit card!

Import duties, taxes or other charges are not included in the price of the product or shipping cost. These charges are the buyer’s responsibility. You should check with your country’s customs office to determine these additional costs prior to buying.

Orders within AUSTRALIA usually take 3-5 business days to arrive, and international orders usually require 2-3 weeks (these times are not exact, and depend on the mail service and customs practices of the specific country).

NO TRACKING NUMBER AVAILABLE FOR STANDARD SHIPPING !!!

All jewelry is carefully gift wrapped and shipped in a bubble envelope.

Custom orders are welcome.

If you like one of my designs but would perhaps like a different stone, color, or metal, let me know and I'll see if I can make it for you.
Or perhaps you would like matching earrings or a bracelet...

Send me a message and i'll see what I can do.

At Sylvia Art Gallery we value our customers and respect your privacy. Accordingly, we want you to understand what information we collect about you, how we use it, and the safeguards we have in place to protect it.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. You may also chose to provide additional personal information for a custom order, if you contact me directly.

All information provided by you will be stored as long as it is necessary to fulfil your order.

We will never post your photos where your face is visible on any of our social media, unless you give us your clear permission.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You can positively opt in to receive email marketing by signing up to my Newsletter, which is hosted by Mailchimp.com The information you provide will be used to stay in touch with you and to provide updates.

CONSENT


When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say yes or no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info [!at] bartek-design.com

INFORMATION SHARING AND DISCLOSURE

Information about our customers are important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy terms of Use.
* Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (for example, PostNL, DHL, UPS and other appropriate delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services (shipping your product).
* Business transfers. If we ever sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION


We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.


PAYMENT

We DON’T store, save or collect your credit card information. All payments are encrypted to us and we never see any details related to your credit card. Etsy provides direct checkouts for us with SSL (Secure Socket Layering technology), which you can see in our URL (the green security padlock) to encrypt your information, while it is transmitted over the Internet between your computer and Etsy website servers. SSL is an industry standard technology for secure online transactions. Please make sure you read Etsy Privacy Policy and Terms of Use.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as Etsy payment gateways and other payment transaction processors like PayPal, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
 For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s page or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our Terms of Service.

LINKS

For your convenience and information, we may include in our listings links to other sites operated by third-parties (for example, Instagram, Facebook, WordPress, Twitter etc). Such linked sites have their own privacy policies, which may differ significantly from ours. Information you submit to linked sites is subject to the privacy policies of those sites, and we are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.

CHANGES TO THIS PRIVACY POLICY


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


YOUR RIGHTS


If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information we hold about you by emailing us at info [!at] bartek-design.com
* Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
* Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.