Justin Wade on Jun 12, 2014
I love the piece, great control with planktons face looks way more real than the original. The only thing is it was too big lol. But I'm still keeping it. That's how good the piece is .
"clothing is a part of you"
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
PayPal is one of the most secure methods for online purchases and you don't even need a PayPal account. There will be a 3-day delay in your custom order for any payment method that has to go through a clearance process.
I do all transactions in USD, no Monopoly money here. After you click "Pay Now", be sure to follow all the steps as I will only ship items after the payment clears. Having issues? No worries, just contact me and I'll help.
Cancellations: Remember that scene in Willy Wonka and the Chocolate Factory with Veruca Salt and the furnace? Worked out well for her so contact me ASAP if you need to cancel an order. I ship fast but you never know.
Note: Coupon codes cannot be used on custom orders unless otherwise specified. Thanks.
If you want insurance and/or Priority shipping, let me know before making a purchase as they are not included (unless otherwise specified). Neither myself nor postal carriers can be held responsible for damage to items that are not insured.
PLEASE NOTE: I will NOT ship to any address but the one provided when you checkout so please triple check it before finalizing your order.
**Unfortunately, when the USPS raises its postal rates, us sellers have to raise the shipping costs**
**In order to keep prices low and help the eco system I will re-use shipping materials when possible :)**
Refunds and Exchanges
A: Really sorry things didn’t work out. Contact me within 3 days after the USPS expected delivery date and I’ll see what I can do. Note: if a return is accepted, refund will usually be given minus fees or be given as store credit. Full refunds given if there is a mistake on my part (i.e. I sent your item to “Redspot, Jupiter” and your shipping address clearly states “Smallville, USA”).
Q: I custom ordered sunglasses/hat/shoes but I changed my mind. Can I get a refund?
A: All custom orders go thru a process which takes time and each design takes hours. Once you confirm and pay, it’s yours forever (unless you pay it forward as an awesome gift).
Bottom line: be sure you're ready to order before making any payments.
I will defer to Etsy policies in the event I haven't covered an issue.
Additional policies and FAQs
A: Glad you see something you like. All item designs are one of a kind. If you like a style/theme, I will consider doing a custom item just for you. Maybe you want something a little different. Just ask.
Q: How do I custom order an item?
A: Contact me with a clear idea and after we iron out the details I will create a custom listing. You pay and once the payment clears I will begin to create. I like my designs to look good so it can take up to 3 weeks to complete your order before shipping depending on the qty/design. Custom orders usually start at $45.00 USD before shipping but it depends on the item. Custom orders apply to original art only, please.
**PLEASE NOTE: I will NOT begin work on a custom order until payment has cleared. If your size isn't in stock, I have to order it. Please complete the payment process within 3 days of your listing being posted on Etsy to ensure your order ships at the agreed upon time. Failure to do so WILL delay your order.**
Q: What type of shoes do you use?
A: In order to keep prices reasonable I use a variety of brands. Custom orders can choose between a budget shoe (i.e. Faded Glory) or a name brand shoe (i.e. Converse) and the quote will reflect your choice.
Q: What type of hats do you use?
A: My hats are ordered and made using super secret material harvested by tiny people on a clandestine planet in a galaxy far far away. (Snapbacks and Fitted)
Q: What paint do you use?
A: Acrylics (made on the same aforementioned planet). And other permanent liquids.
Q: Are the hats/shoes sealed?
A: To preserve your one of a kind item, I lightly seal everything. However, don’t go running thru a torrential downpour or hail storm. Please treat your item with extreme care. Some items can be gently washed with a damp cloth (see item for details).
Q: Will you paint on items other than shoes and hats?
A: Yep. If it's made of a canvas/cotton material I can paint on it. If you want a custom item made of different material contact me and I'll let you know.
Q: I need a custom item ASAP, can it be done?
A: Rush orders are available for an extra $30 per item plus Priority/Express Mail fees. Rush means your item takes priority and will be completed within 7 business days of cleared payment and then shipped. Please note: This option may not always be available for your order. Therefore, I RECOMMEND ORDERING CUSTOM ITEMS 2-4 WEEKS BEFORE YOU NEED THEM TO AVOID RUSH FEES AND ENSURE YOU RECEIVE YOUR ITEM ON TIME.
Q: Love your work. Can I get a discount?
A: Aww, thanks. I do my best to keep my prices affordable and I sometimes provide free shipping for some US orders to help those on a budget. Check listings, twitter (@symbiotikfibers) and shop announcement for coupon codes! Favorite my shop and follow me and you'll be the first to know.
NOTE: All original artwork, Symbiotik Fibers© name, logo and slogan belong to me ©2012-2014.