crocheted and vintage warm things
SympaticoShop's Shop Policies
Welcome to the Sympatico Etsy Shop! :)
We are Masha and Tasha, two friends who love to crochet together!
All our items are handmade with care and in happy mood:)
For any question, please do not hesitate to contact us: Click on "contact".
All orders will come wrapped nicely.
If you want a special gift package or personalized message,we will be glad to make this, just contact us.
We are located in Germany and can accept PAYPAL only.
Items will be shipped after I receive your PayPal payment. You will get an email stating the shipping date.
Items are shipped with Deutsche Post directly from Frankfurt, Germany and are not insured unless requested.
According to Deutsche Post shipping of small goods within
Germany takes 1-2 days
EU: 2 -3 days
US: 3 -5 days
Australia & Asia Pacific: 4 - 7 days
Please note: packages to overseas will get a tracking number.
Germany: 2 days
EU: 3-6 days
US: appr. 7-15 days
Asia Pacific: 10-20 days
Some items which are made by another our friend will be shipped from Ukraine. Shipping policies then will be written in item information box below the item picture.
International buyers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
We are not responsible for any additional charges.
Refunds and Exchanges
If you are for whatever reason not completely satisfied with your order, please contact us immediately so we can work something out!:)
If this is not possible you can return the product within 14 days with full refund - shipping costs not included.
Additional Policies and FAQs
If you are satisfied with your purchase please leave us your feedback, we will be happy!:)
Last Updated May 31, 2014