THECOMMONCOLLECTIVES' Shop Policies
hello + welcome to THECOMMON! my name is ashley elizabeth and i am the "brain behind the operation". i've been sewing + designing since the age of 7, a talent that i learned from my mother. and now as an adult, i'm finally getting the opportunity to offer my creations to you.
at this time paypal as well as credit & debit card are the accepted method of payment. once your item has been purchased, please be sure to complete payment within 24hrs or you will loose the item in question. if by any chance you can not complete payment in the given time frame, shoot me an email so we can figure something out.
i ship within the us, to canada, and all international locations. packages will always be shipped through the united states postal service. packages will come with a tracking code, as well as insurance.
shipping timelines via the postal service
/// within us : 2-8 days
/// to canada : 1-3 weeks [normally within 2 weeks]
/// international : 2-8 weeks [normally within 4 weeks]
please note, for international shipment : THECOMMON is not responsible for additional customs charges or fees that your country may charge you.
Refunds and Exchanges
i will issue out refunds, but only for damaged merchandise. i do everything in my power to insure that the item will make it to you in perfect condition, but sometimes that just isn't enough. if by chance you do receive a damaged item please be sure to email me right away. it is also necessary to take a picture of the damaged item + package to file the insurance claim with the post office. please also remember that all packages shipped by me will be insured, at no additional cost to you. so if by chance there is a handling mishap by the post, you will be fully refunded.
Additional Policies and FAQs
looking to send an item as a gift? no problem at all, just be sure to message me the friends mailing address. also, let me know if you want the item to be wrapped and have a gift message of any sort.
wholesale is available for most products. please just shoot me an email for pricing and quantity.
any other question or concern? email me anytime.
15% of ever purchase [excluding shipping cost] will be donated to Feeding America, to help hungry children and families in need. learn more about their cause at feedingamerica.org/
► s t o c k i s t :
rococo boutique / knoxville . tn
artists + fleas / williamsburg . ny
Last Updated May 7, 2013