TOMOEKOBO

Japanese Natural Products and Materials

Nagano, Japan On Etsy since 2010

TOMOEKOBO

Japanese Natural Products and Materials

Nagano, Japan | 2,192 Sales

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Takeshi Morikawa

Contact shop owner

Takeshi Morikawa

Announcement    ***News 01/04/20***
Japan post stoped sending to some countries that we had purchase before; Ireland, Italy, Switzerland, Spain, Poland, Belgium, Portugal, Estonia, and Austria.
We will announce when they start sending again. Please take care and I hope your place peace.

***Welcome to Tomoe Kobo!***
If you are looking for simple, natural, handmade and traditional Japanese products and materials, this is your place!

***Important***
We are sending our products most of countries everyday. But about once per 50 orders cant reach to you well.
Please make sure a connection which post office in your town will get item from Japan post. You should try to order sample stuff if its especially first time. And also we can make EMS shipping by custom order.

Announcement

Last updated on Mar 31, 2020

***News 01/04/20***
Japan post stoped sending to some countries that we had purchase before; Ireland, Italy, Switzerland, Spain, Poland, Belgium, Portugal, Estonia, and Austria.
We will announce when they start sending again. Please take care and I hope your place peace.

***Welcome to Tomoe Kobo!***
If you are looking for simple, natural, handmade and traditional Japanese products and materials, this is your place!

***Important***
We are sending our products most of countries everyday. But about once per 50 orders cant reach to you well.
Please make sure a connection which post office in your town will get item from Japan post. You should try to order sample stuff if its especially first time. And also we can make EMS shipping by custom order.

Reviews

Average item review
5 out of 5 stars
(416)
See reviews that mention:
quality 32 shipping 96 customer service 39

Shop policies

Last updated on January 10, 2020
We are making skin care products. Our guidelines are:
Simple
Natural
Handmade
Traditional Japanese

Accepted payment methods

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Due to the nature of our products we do not accept any returns; but our main concern is that our customers are happy with their purchase. If you have any question or problem, just contact us. We will treat each problem individually.

Our products are natural, handmade, and usually available for all the members of the family. However, essential oils are very powerful and have to be used in small proportions. Moreover, they shouldn't be used in the following cases: pregnancy, breastfeeding, children, allergies or very sensitive skin. If you have any medical condition, please ask your doctor before using it.
Payment
We accept paypal, but other ways of payment are still not accepted.
Shipping
Items will always ship within 5 business days of purchase. We always use Japan post in Japan. For international post, posts in the foreign country will deliver the package.

International customers are responsible for their own customs & vat fees.

If you want to receive your order before a special date (Birthday, Christmas,...), for international orders, make sure to make your order 3 weeks before. Normal orders take about 2 weeks to arrive to its international destination.
Additional policies and FAQs
Please, contact us directly if you want any customized products for events or if you are interested in wholesaling our products.