TOMOEKOBO

Japanese Natural Products and Materials

Nagano, Japan On Etsy since 2010

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

TOMOEKOBO

Japanese Natural Products and Materials

Nagano, Japan | 2,260 Sales

TOMOEKOBO is taking a short break

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Note from shop owner Our shop is now closed for Corona virus pandemic. Japan post can’t send anything to all over the world. Thats very sad:( I apologize for the disturbance.

And I m still watching over 20 orders haven’t arrived yet. I m making claim again again to Japan post. But they didn’t realize this situation. I definitely sent packages and it will arrive at some point. Or I ll try to get them back and refund if you need to. Please understand this x(

Japan Post
https://www.post.japanpost.jp/int/information/2020/0423_01_en.html

Takeshi from TOMOEKOBO

Note from shop owner

Last updated on May 22, 2020

Our shop is now closed for Corona virus pandemic. Japan post can’t send anything to all over the world. Thats very sad:( I apologize for the disturbance.

And I m still watching over 20 orders haven’t arrived yet. I m making claim again again to Japan post. But they didn’t realize this situation. I definitely sent packages and it will arrive at some point. Or I ll try to get them back and refund if you need to. Please understand this x(

Japan Post
https://www.post.japanpost.jp/int/information/2020/0423_01_en.html

Takeshi from TOMOEKOBO

Takeshi Morikawa

Contact shop owner

Takeshi Morikawa

Reviews

Average item review
5 out of 5 stars
(423)
See reviews that mention:
quality 34 shipping 98 customer service 43

Shop policies

Last updated on January 10, 2020
We are making skin care products. Our guidelines are:
Simple
Natural
Handmade
Traditional Japanese

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Due to the nature of our products we do not accept any returns; but our main concern is that our customers are happy with their purchase. If you have any question or problem, just contact us. We will treat each problem individually.

Our products are natural, handmade, and usually available for all the members of the family. However, essential oils are very powerful and have to be used in small proportions. Moreover, they shouldn't be used in the following cases: pregnancy, breastfeeding, children, allergies or very sensitive skin. If you have any medical condition, please ask your doctor before using it.
Payment
We accept paypal, but other ways of payment are still not accepted.
Shipping
Items will always ship within 5 business days of purchase. We always use Japan post in Japan. For international post, posts in the foreign country will deliver the package.

International customers are responsible for their own customs & vat fees.

If you want to receive your order before a special date (Birthday, Christmas,...), for international orders, make sure to make your order 3 weeks before. Normal orders take about 2 weeks to arrive to its international destination.
Additional policies and FAQs
Please, contact us directly if you want any customized products for events or if you are interested in wholesaling our products.