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TSCookies' Shop Announcement

◆ NEXT AVAILABLE SHIPPING DATE is Tues Sept 8. NO SHIPPING ON MON 9/7 (LABOR DAY).
Exact shipping dates are determined by ZIP CODE—for ALL questions about delivery times & ordering, please specify the SHIPPING ZIP. Truly Scrumptious Cookies is a licensed cookie shop since 2006, shipping to ALL states year round!

◆ We ship every Monday & Tuesday (deadline is the prior Thursday). Orders received by Thursdays will ship the following Monday or Tuesday UNLESS your specified event date is in the future—in that case, cookies will be made & shipped to arrive fresh the week of your event. Most zips are 1-4 days in transit.

◆ Complete Cookie Info & Ordering Info is just a click away on the 'Item Details' & 'Shipping Policies' links of ANY cookie listing.

◆ Please convo me with additional questions—I'll need the following to answer any shipping related questions:

— Shipping Zip Code
— Event Date
— Quantity Needed

Thank you for visiting our shop & I hope you have fun looking around!
- Melissa ❤


ICING COLORS AVAILABLE:

1 - White
2 - Baby Yellow
3 - Egg Yellow
4 - Orange
5 - Peach
6 - Light Pink
7 - Hot Pink
8 - Red
9 - Pistachio
10 - Lime Green
11 - Emerald Green
12 - Baby Blue
13 - Aqua
14 - Turquoise
15 - Royal Blue
16 - Navy Blue
17 - Lavender
18 - Purple
19 - Ivory
20 - Gold
21 - Caramel Brown
22 - Chocolate Brown
23 - Gray
24 - Black

TSCookies' Shop Policies

Welcome

Thank you for visiting our cookie shop! Truly Scrumptious Cookies LLC is licensed to sell food in all 50 States. Our commercial baking kitchen is located in Mequon, WI. We've been shipping cookies throughout the US since 2006 and are quickly approaching 10,000 sales on Etsy!! We would love to make cookies for you soon :)

New to purchasing on Etsy? Check out this handy 'how-to' guide:
http://www.etsy.com/help_guide_checkout.php

Payment

✔ Paypal preferred

✔ Credit Card payments can be made with Paypal's Guest Check-Out.
For a quick tutorial on that: https://www.etsy.com/help/article/361

✔ Checks & Money Orders (must arrive 2 weeks before event date)

Payment is due before orders are baked
Sales tax is only charged on orders going to WI

Shipping

I know that the safe and timely arrival of cookies is very important to you (and me), therefore, I will pack your order with the utmost care.

In my years of shipping experience, I believe I have developed a system that will safeguard your cookies during transit as best as I know can be done. For starters, every cookie is individually bubble wrapped. For larger orders, I use what I call a 'modular packing system' of boxes within boxes to ensure safe shipping. Very importantly, most of my boxes are custom made with heavier duty cardboard than regular 'stock' boxes. I know that carriers move a lot of parcels through their systems and can sometimes jostle the packages, so rest assured that I do my best to plan for that so your cookies arrive as safely as possible!

In the unfortunate event that cookies should arrive badly broken, please contact me within 24 hours so that we can resolve the situation. I am a nice person to work with! You will need photos of the damaged cookies and please keep all packing materials, as this may be required for proof of damage with the carrier.

Refunds and Exchanges

If an error has been made on your order, please contact me within 24 hours so that we can resolve the problem to your satisfaction.

Additional Policies and FAQs

Thank you for visiting our cookie shop. We hope it's been a delightful experience for you and that you will visit us again!

Last Updated June 26, 2015