Deliciously Fun, Soft & Fresh, Decorated Sugar Cookies!
TSCookies' Shop Policies
Thank you for visiting our cookie shop! Truly Scrumptious Cookies LLC is licensed to sell food in all 50 States. Our commercial baking kitchen is located in Mequon, WI. We've been shipping cookies throughout the US since 2006 with over 10,000 sales on Etsy!! We would love to make cookies for you soon :)
New to purchasing on Etsy? Check out this handy 'how-to' guide:
✔ Paypal preferred
✔ Credit Card payments can be made with Paypal's Guest Check-Out.
For a quick tutorial on that: https://www.etsy.com/help/article/361
✔ Checks & Money Orders (must arrive 2 weeks before event date)
Payment is due before orders are baked
Sales tax is only charged on orders going to WI
I know that the safe and timely arrival of cookies is very important to you (and me), therefore, I will pack your order with the utmost care.
In my years of shipping experience, I believe I have developed a system that will safeguard your cookies during transit as best as I know can be done. For starters, every cookie is individually bubble wrapped. For larger orders, I use what I call a 'modular packing system' of boxes within boxes to ensure safe shipping. Very importantly, most of my boxes are custom made with heavier duty cardboard than regular 'stock' boxes. I know that carriers move a lot of parcels through their systems and can sometimes jostle the packages, so rest assured that I do my best to plan for that so your cookies arrive as safely as possible!
In the unfortunate event that cookies should arrive badly broken, please contact me within 24 hours so that we can resolve the situation. I am a nice person to work with! You will need photos of the damaged cookies and please keep all packing materials, as this may be required for proof of damage with the carrier.
Refunds and Exchanges
If an error has been made on your order, please contact me within 24 hours so that we can resolve the problem to your satisfaction.
Additional Policies and FAQs
Thank you for visiting our cookie shop. We hope it's been a delightful experience for you and that you will visit us again!
Last Updated October 15, 2015