TUTreasures' Shop Policies
Hello and welcome to "TUT". Being an ex eBay seller, I know the ins and outs of most mail order and online shopping procedures. I try really hard to provide great products and services for reasonable prices and try to make the processes as easy as possible. I love to hear from my clients and fellow artists so please never hesitate to contact me about anything you see in my store, or even just to say hello. If I have not described an item of interest well enough or if I have left something out, please let me know. I want you to be extremely happy when you have made a purchase from my store and all clients are important to me.
Because I use mostly recycled items in my art, I may not always be able to tell you exactly where an item came from or exactly what an item is made of, but rest assured that if I would not keep an item for myself, I would never dare try to pass the item off on anyone else, not even as a freebie. I take a lot of pride in my work and love to see others enjoy my work. All I can really say is if you work with me, I will bend over backwards to work with you.
I now will accept trades for my supplies. I always receive way too many items to ever use, when I do my supply shopping and since I recycle everything anyway, I figured a lot of my goodies are just too good not to share with the awesome and creative folks here on Etsy. So with that said, I am going to be offering a lot of unique and hard to find items that you can use to create your own goodies. Goodies in which I will have salvaged or recycled. I will still be creating but I will also offer many more supplies, findings and things you would probably never find anywhere else, because they would have stopped making most of them, long ago.
If you are interested in trading supplies or even my hand crafted wearable art. Please read carefully.
***My rules on trades are: if you ask for a trade first, please allow me to approve of what you offer for a trade and if I do approve then you send your item first. When I receive your item, then I will send your trade item. Each party will be responsible for their own postage.*** Pretty simple but if you have questions, I am here for you to ask. Convo me.
Here is a short list of things that I will definitely consider for trade and things that I am always looking for: Vintage watch parts, anything filigree, especially flat punches in any shapes, sizes, and colors, blank rings, jump rings, silver, gold, or any colored wire, even some tools or metal punches or stamps. Convo me even if you do not have something in my list, as you or I never know what I might be looking for at any given time, and I do like to trade.
Thanks again for shopping with me and lets make some artistic magic together.
You can also follow me on Facebook: http://www.facebook.com/pages/Totally-Unique-Treasures-by-Laura-Da-Goddess/130107065419
Direct Checkout, Paypal, Money Orders and Cashiers' Checks only. No personal Checks. On all orders and especially Money orders and Cashiers' checks, no merchandise gets shipped until payment is received in full and cleared.
I try to always use either recycled components for packing and shipping or something that can be used again and usually both.
I normally use USPS (United States Postal Service) for shipping, as most of my packages are not very big.
I am only one person, I have a full time job, and I also travel sometimes to sing in a band, so please allow up to 5 days processing time to ship after full payment is cleared. Custom items may need even more time. However, I will keep in close touch with you regarding any custom orders.
I will combine shipping with a discount if more than one item is purchased at the same time. That is reflected on each listing of course.
My shipping charges include handling, packaging, and delivery verification.
If an item or shipment is over $100.00, insurance will be added.
I do not work for the post office. If a shipment is lost, damaged, or stolen, I cannot and will not be responsible if insurance is not purchased for items under $100.00. I will ship worldwide, but the buyer will be responsible for any extra shipping charges and you must contact me before purchase to make sure the prices will be correct in real time. I live by three different Post Offices and they are always different from one another. I will do the best I can to get your International purchases to you as cost effectively and timely as possible.
I have seen advice telling me that I should try to inform you of approximate shipping times. I hope you can understand why I cannot and choose not to do that; with as much as I have sent out, no two shipping situations have ever been the same. I don't feel it fair to try to predict something that is so erratic, because I don't like to disappoint anyone and don't feel comfortable making promises for something in which you nor I have any control.
That wouldn't be fair to either one of us. This is why I require tracking, if possible on all my shipments because at least then we can hold the post office responsible for their errors and we can then work together to make the best of a bad situation.
International buyers are also responsible for letting me know of any unusual or extra (if applicable) customs forms or charges that may be necessary. Again, I want to make all transactions as easy and flawless as possible. However, I will need yours, the buyer's, help in international cases.
Refunds and Exchanges
Most of my items are sold as is, as I try really hard to make and distribute the highest quality merchandise.
Refunds and exchanges will be dealt with on an individual basis because we never know what might happen. Good Old Murphy is always on the job at my house.
I do not and will not refund shipping costs for any reason, unless a purchase is canceled prior to shipment of purchase.
Again, please do not hesitate to contact me, I love to hear from you. Good or bad is always a learning experience. I can't fix it if I don't know it's broke. I will do my very best to make things right.
Additional Policies and FAQs
I do and will take custom orders and love to work with your found, inherited, or broken goodies that you just might not have the heart to throw out or let sit and collect dust. I am pretty reasonable, price wise and would love to create a one of kind piece that will commemorate your ancestors for many lifetimes.
I can also create custom beads and buttons for your sewing, multi media, scrapbooking or jewelry making needs. I use the highest quality acrylic resins and materials. Again I can use my materials or yours.
Please contact me with any details and ideas and I will be glad to discuss any information concerning your special order.
I can also repair most costume jewelry.
I will post more information in this section, as more situations arise.
I am now also considering any trades that may come up as well. My rule is that if you ask first for a trade and I approve the trade that you send your trade item to me first. If I ask first then I will send first. I think that is only fair. Please convo me for any other questions. I usually answer them within 24 hours(most times much shorter time, as long as I am in town). Again I am only one person, so please be patient. Everyone is important to me. Thanks again for visiting my store and reading about me here. If you like what you have seen or know someone with the need of my specialized services, please pass me around to your friends. Again, I love to hear from you. Have a great day.
Last Updated January 8, 2015