TWELVEandCOVET

Leather and Vintage Silver Jewellery and Accessories.

2 Sales

TWELVEandCOVET

Leather and Vintage Silver Jewellery and Accessories.

2 Sales On Etsy since 2011

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Announcement

********************************* FREE US SHIPPING *********************************

TWELVEandCOVET

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TWELVEandCOVET

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Shop policies

Last updated on January 12, 2012
We really want you to love and enjoy Twelve & Covet designs and products, so please note the following policies:

Accepted payment methods

Payment
Payments can be made through PayPal. All major credit cards will be processed through PayPal, it is a safe and secure way of processing transactions online and free for customers.


Unfortunately 'Twelve & Covet' must maintain it's policy of cancelling a transaction if payment has not been received within 3 days. When making an order, please be ready to pay in full at that time.
Thank you for your understanding.


If you have any questions please contact us.
Shipping
We ship Worldwide. 
All regular shipping orders are mailed through Canada Post (this is the most economical shipping method) unless you would like express post, if this is the case please send a message before you order, specifying the time frame in which you need the item, and we will identify a shipping option that will meet your deadline. 

Orders will be processed 1-3 days after payment, Monday to Friday, and are unable to process or ship any orders on national holidays. 
Items will be shipped through Canada Post and costs are determined by size and weight.

We combine shipping for multiple orders and ship worldwide - it does NOT have insurance or tracking - please contact us if you would like this option to be added.

Please note items typically take around a week if shipped within Canada, and usually takes 1-2 weeks to arrive outside of Canada.

Please be patient, customs on both ends of the transaction are usually responsible for the delay.


If you have any questions please contact us.
Refunds and Exchanges
Refunds/exchanges are only applicable on damaged items. 

Please contact us within 48 hours of receiving item, and send back within 72 hours of receiving item through priority post (3 business days, paid by customer) for a full refund. 
If item is being returned from outside of Canada, it is the responsibility of the customer to pre-pay for customs, otherwise the item will be returned to sender. 

The refund process for your purchase (minus shipping) will begin upon receipt of the item(s) in the original condition. Item must be delivered to 'Twelve & Covet' within 7 business days from initial email communication regarding damaged goods. 

Twelve & Covet is not liable for return items that are damaged/loss through shipping and transit, so it's best to purchase insurance on the item. 
Please allow approx. 2 weeks from return delivery pick up date for refund to be transferred to your Paypal account.


Thank you.
Additional policies and FAQs
Wholesale and custom inquiries are welcome!