TaleCookies

TALECOOKIES • Hand Decorated Cookies for ANY Occasion!

Gardena, California | 601 Sales

TaleCookies

TALECOOKIES • Hand Decorated Cookies for ANY Occasion!

Gardena, California 601 Sales On Etsy since 2016

0 out of 5 stars (170)

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Tanya Dur

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Tanya Dur

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  • Tanya

    Owner, Creator, Customer Service

Shop policies

More information

Last updated on May 14, 2017
Frequently asked questions
Can you RUSH my order?

We have a RUSH order option: your cookies will be ready-to-send in 24 hours from the moment you pay for the order (usually it takes 4-8 days to produce cookies and send them to you)
To accommodate your order in an existing baking & decorating schedule, adjustments must be made quickly. RUSH orders are charged an additional +40% of the price.

Shipping and packaging

I know that the safe and timely arrival of cookies is very important to you (and me), so I will pack your order with the utmost care.
In my years of shipping experience, I believe I have developed a system that will safeguard your cookies during transit. Every order is packaged with the best of care, using as much bubble wrap as possible, however, how USPS handles the package is out of my control.
In the unfortunate event that cookies should arrive badly broken, please contact me within 24 hours so that we can resolve the situation. I am a nice person to work with! You will need photos of the damaged cookies and please keep all packing materials, as this may be required for proof of damage with the carrier.

Exhanges

If an error has been made on your order, please contact me within 24 hours so that we can resolve the problem to your satisfaction.

Custom and personalized orders

Every listing can be customized to match your party's theme, color scheme, or even your invitation.

NEED BY DATES

If you do not provide the date the cookies are needed by, we will make at least 2 attempts to get that information. If we do not get a response, we will work the order into our calendar and ship the next available date. This may result in orders delivering early or late. Please be sure to provide this information. If the date provided occurs in a period where we are already fully booked, the order will have to be re-scheduled for the next available date.

Message to Seller- IMPORTANT

All information in regards to color selection and need by dates must be in the "Notes to Seller" section when ordering. Orders are baked, decorated, and shipped based on this information only. We are not responsible for errors when not noted in this section. We have too many emails or convos to keep up with requests in this method. Please double check the information on your order after it has been placed to make sure it is correct- again we work based on the "message to seller" info

THANK YOU!

Thank you for visiting our cookie shop. We hope it's been a delightful experience for you and that you will visit us again!