TamaraGarvey's Shop Policies
Thank you for checking out my drawings and prints and things! I accept payment by credit cards, PayPal, and Etsy gift cards.
New York State purchases will be charged 8.875% sales tax, which will be listed during checkout.
I ship worldwide, and have a combined shipping discount when you buy any two or more pieces. :)
I'll mail your order within two business days of receiving payment. (Except for personalized/customized items -- then I will email you a digital proof within 48 hours, and once I receive your approval I'll ship your printed item within 4-5 business days.)
I use USPS First Class Mail to keep prices as low as possible. Delivery takes 2-5 days within the US, according to usps.com. All items will have a Delivery Confirmation number, and theoretically you can keep track of your shipment's progress online, but please note that USPS can be iffy on updating this daily.
(I do offer a domestic Priority Shipping upgrade on most items; you can choose it when you're checking out -- USPS says Priority takes 2-3 days.)
*** DO YOU LIVE IN NYC? ***
If you want to buy something here on Etsy, but pick it up from me in person at my shop at the South Street Seaport, you can use coupon ILIVEINNYC so you won't be charged shipping. :)
*** INTERNATIONAL SHIPPING ***
My shipping rates reflect the enormous postage increases the US government made in 2013. :/ Please keep in mind that my actual shipping costs once I mail your package might be less than what you paid, especially if you ordered multiple items. If that happens I will absolutely refund the excess.
USPS First Class International CAN take up to 2-3 weeks. Packages are occasionally delayed even longer by customs -- this doesn't happen often, but it's possible. Any customs fees/tariffs imposed by your country are your responsibility.
Refunds and Exchanges
I want you to love love love whatever it is that you buy from me! If you don't, please contact me within two days of receipt to let me know. We will work it out. I am happy to offer you a replacement or a refund (minus my shipping costs).
However, please note that personalized cards are not eligible for refunds or exchanges unless I made a mistake between the approval and the printing stages. Please check the digital proof I send you carefully. Also, all personalized orders are limited to two proofs. If additional proofs are required beyond the first two, a $10 fee will be charged.
If an item is damaged during shipping, please contact me within two days of receipt so that I can go ninja kick whoever it was in the postal system that messed up your item. Also so that I can get you a replacement.
Additional Policies and FAQs
All designs are © Tamara Garvey Illustration 2008-2015 and should not be reproduced.
Interested in wholesaling my prints and cards? Check out my linesheet on Etsy Wholesale:
Last Updated February 4, 2015