TamsyTrends' Shop Policies
Thank you for visiting Tamsy Trends! Below you will find all the information about my shop. Everything in my shop is designed and assembled by me in my smoke free and very clean work area and office.
Please read through my store policies before purchasing. For a quick how-to about buying on etsy, check this out: http://www.etsy.com/help/article/339
Payments are accepted through PayPal, all major credit and debit cards as well as Etsy Gift Cards.
*** You do not need a PayPal account to make a credit card payment on Etsy. Please check this out: http://www.etsy.com/help/article/361
By law, items shipped to Virginia addresses will have a 5.3% sales tax added to the order at time of payment.
Items are shipped either in a bubble mailer envelope or strong shipping box. I try to use environmentally friendly packaging materials, if I can and sometimes recycle materials for shipping.
Unless otherwise specified in the listing description, most items will be shipped 1-2 business days after full payment is cleared and received thru PayPal. Custom orders may take longer but they will be shipped within 7-10 business days after payment is received. For custom orders, full payment must be made at the time the order is placed.
--- U.S. BUYERS ---
I ship all items by USPS First-Class. Shipments will include a delivery confirmation number that can be checked via USPS.com. If you would like your items insured or shipped via USPS Priority or Express, please contact me for a quote BEFORE you make your purchase (extra shipping charges will be applied to your order).
--- INTERNATIONAL BUYERS ---
International shipments for purchases $40 and above will be sent via USPS First Class Registered Mail which usually requires a signature upon delivery. Please note that although the shipment is registered, tracking information may not be readily available for certain countries. For purchases less than $40, shipments will be sent via regular US International First Class mail. Be aware that international shipments can take between 10 days to 90 days to be delivered due to customs and for certain countries, there is no way to track your package. All I can tell you is to be patient and to be sure the address you specified on Etsy during checkout is correct. I sincerely apologize if your purchase is taking longer than expected due to customs. Please convo me if you would like insurance, or upgraded shipping BEFORE you make your purchase (extra shipping charge will be applied to your order). Please be aware of your country's individual laws regarding imports. All customs fees, duties, and taxes (if applicable) will be the responsibility of the buyer.
--- SHIP TO ADDRESS ---
Items will be shipped to the shipping address you specified when checking out via Etsy.
Refunds and Exchanges
Your satisfaction is guaranteed!
If for any reason you are unhappy with your purchase or if your purchase was damaged in transit, please contact me immediately and return any items in their original condition within two weeks. I will gladly exchange your items or offer a full refund (less shipping costs). Exchanges on earrings will be charged a $3.00 restocking fee, as the ear wires will have to be exchanged for resale due to sanitary reasons unless I'm reusing them for you.
Tamsy Trends is not responsible for the postage on returned items.
For jewelry items: If at anytime your jewelry items should need to be resized or repaired, please contact me and I will gladly do so. Depending on the circumstances, we will decide together if there will be a charge for this service. However, you will be responsible for shipping the items to me for adjustment and repairs.
Refunds will be given via your original method of payment (PayPal or Credit/Debit Card).
Additional Policies and FAQs
--- CUSTOM ORDERS ---
Custom orders are always welcome! Please contact me via Etsy conversation or at tamsytrends [!at] gmail.com. I will quote you a price and a time frame for completion of your request. If the price and time frame are acceptable, I will create a "RESERVED for you" listing here on Etsy so you can complete your purchase. Please note, however, that full payment for custom orders must be made at the time the order is placed.
--- SPECIAL REQUESTS ---
Many of my jewelry pieces can be adjusted. If you find something you like but want it a bit different (shortened, lengthened, in a different color, etc.), please feel free to contact me and I will be glad to help.
--- WHOLESALE ---
I do welcome wholesale business. Please contact me for more information.
--- FEEDBACK ---
I love to receive your feedback! I want to do my best to make sure you have a positive shopping experience.
Glen Allen, Virginia, USA
tamsytrends [!at] gmail.com
Last Updated June 2, 2014