art + photography
TanyaSmithArt's Shop Policies
Hello! Thank you for browsing my shop! All photographs are taken and processed by me and printed at a professional lab on archival-quality papers. All prints are signed and dated by me. If you would like to order a custom size, please contact me.
Payment must be made via Paypal within 24 hours of purchase or the sale will be automatically cancelled. If there are extenuating circumstances, please contact me.
ARE YOU LOCAL TO MILTON? Choose "other" for payment when you check-out and contact me, we can make arrangements for pick up - I will invoice you via paypal and you will not be charged shipping.
I ship all items within 2-3 business days upon receiving cleared payment. Please note, there is no weekend shipping in Canada. Orders placed after Thursday will be shipped after the weekend. I ship via Canada Post. You are responsible for any duty or additional charges your order may incur when it reaches you.
Local Pick up is available for no shipping charge. I am in Milton Ontario.
All photographs are shipped in sturdy protective packaging.
I will ship to the address provided to me by Paypal when I receive payment. Please make sure this matches your Etsy address. (Or leave me a note explaining the difference.) I am happy to ship directly to your gift recipient.
I will contact you when I have shipped your item(s), and would appreciate it if you could let me know when you receive them and if they are satisfactory.
Refunds and Exchanges
If you purchase from me, I want you to love it! If you are truly unhappy with your purchase, or the item arrives damaged or in unsatisfactory condition, please contact me within 3 days of receiving, and I will provide you with either a full refund, or an exchange, depending on the circumstance (you'll need to pay for the return shipping and make sure it's very safely packaged). All sales are final after 2 weeks.
Additional Policies and FAQs
I welcome custom orders. I can do different print sizes, photos and prints on canvas, or other photos you have seen on my Flickr, my blog or my website. Please contact me and we can discuss.
If you need an order quickly, please contact me and I will try to accommodate you.
Last Updated July 17, 2014