TatianaOrlova

Scandinavian pattern. Russian warmth

317 Sales

TatianaOrlova

Scandinavian pattern. Russian warmth

317 Sales On Etsy since 2011

5 out of 5 stars
(101)
Shop owner

Tania

Contact

Tania

Contact shop owner

Tania

Shop policies

Last updated on January 8, 2014
Welcome to our family’s shop, which I run to help my mum sell her custom knitted clothes all around the world.

All the items in this shop are machine knitted of 100% high quality wool yarn. Each item is my mum’s design, inspired by ideas coming from all the members of our big family and the wide circles of our Russian admirers.

Each item is unique and will be made to order, which means the size, colors, even patterns will be discussed in details with the customer before my mother starts her work on the order. It also means that if you’d like to buy, for example, socks but with a pattern that you found on a sweater from our shop – no problem, we’re absolutely flexible about all the details.

Feel free to contact me. I'm 100% convo friendly. And my mum always does her best to satisfy even the most peculiar of our customers’ demands.

I hope you have fun shopping here and feel warm and happy in our clothes. Warm your heart – warm your life!

Accepted payment methods

Payment
We accept only PayPal payments if the customer is not from Russia.

We greatly appreciate instant payments and ship items only after payment is received.

There are no ready to sell items in this shop, which means the work on your item will start as soon as all the details have been discussed and the deadline have been set.

The buyer is responsible for any and all customs and duty fees.
Shipping
Deadlines are as important for our shop as the high quality of the items sold. That’s why we’ll ship the items according to the following rules

1. Every time you place an order I send you questions about the necessary measurements. If you don't reply to my message within a month -- the item will be made in average size and sent to you

2. In case of urgency feel free to let me know by what time you'd like to receive your item. I'll discuss it with my mother and we'll do our best to ship it as fast as possible.

3. I will ship to your Etsy address unless otherwise specified. If you want your purchase to be shipped to some other address, please make sure you provide me with it in the Message to Seller.

4. I ship with EMS (Russian post service) which provides the tracking system, so your item will not be lost on the territory of Russia. The time of shipping depends on the country, but I can enquire the approximate delivery date. It’s impossible to calculate the shipping cost for every country and item, so I set the average – 10 Euro – cost, which is normally less than necessary but I’m happy to compensate the difference.

5. The cost of wholesale shipping must be discussed in advance.

Please contact me if you have any questions
Refunds and Exchanges
All the items are aimed to satisfy specific demands of every customer. That’s why it’s so important for us to settle all the details of the future item (size, colour, pattern etc) before my mother starts to knit it. Any of your ideas are welcome and will be carried out carefully. So don’t hesitate to make your wishes as specific as possible, but only BEFORE the work starts.
After the work has been done, we’ll send you the photo of the finished item to make sure it is exactly what you expected it to be. As soon as you’ve approved it and paid for it, it will be sent to you.
If you are not happy with your purchase, please contact me before leaving a feedback so we can work out a refund or exchange.

The item should be returned in the original condition and packaging within a month of receipt. Worn, stretched, drity or damaged items will NOT be accepted.
Additional policies and FAQs
All the items in our shop are unique and custom made, because the most important thing for us is to make your wishes come true. So unleash your imagination and order unique designs and colours. In this way you will also make a great contribution to our professional development.