Boutique clothing and PDF patterns for girls
TatjanaGrace's Shop Policies
Hello and welcome to Tatjana Grace. Thank you for visiting my shop!
I accept Paypal and Direct Checkout.
All custom orders MUST be paid for in advance, before any materials are ordered or items are made. Thanks for your understanding.
If you purchased a pattern:
✿ All patterns are instant downloads, available shortly after your purchase.
If you purchased clothing:
✿ Any custom-made items are made by me after payment is made. The production times vary, and are noted in the item's listing. If you need an item more quickly than that, please convo me, and I will do my best to deliver! Ready-to-ship clothing will be shipped out the next business day after receiving payment.
✿ Items will be shipped via Canada Post in a poly mailing bag. For US and International packages, a customs slip will be attached to your package. Because it is against the law, I can neither write "Gift" on the customs slip, nor undervalue the cost of the item.
✿ International buyers are fully responsible for paying any fees or duties imposed by customs authorities in their country.
✿ Approximate delivery times (according to Canada Post):
Canada ~ 2 to 10 business days
USA ~ 10 to 15 business days
International ~ 4 weeks up to 6 weeks.
✿ These times, however, are estimates and are not guaranteed by Canada Post, so unfortunately, I cannot guarantee them. Please allow extra delivery time during holiday periods. Keep in mind that there are instances when customs will hold and inspect an item, which may delay its delivery.
✿ Packages sent within Canada will have a tracking number. Boxed packages to the US will have a tracking number, which I will forward to you. Unfortunately, no tracking numbers are available for international shipments.
✿ Please contact me if you have not received your package after 4 weeks.
If the item is lost in the mail (let's hope this doesn't happen), contact me, and we will work out a solution -- whether that means replacing the item, or giving you a full refund.
Refunds and Exchanges
✿ Due to the electronic nature of PDF patterns, unfortunately, refunds or exchanges cannot be given. All sales are final. Thank you for understanding.
✿ Customer service is my highest priority and I want you to be delighted with your purchase. I am very proud of my products and their quality. If you are unhappy with your purchase please contact me within 3 days of receiving it and I will do my best to please you. Garments MUST be in re-saleable condition -- unworn, unwashed, free of stains, and smoke-free. If we do agree on a return, your purchase price will be refunded minus shipping costs. If an exchange is agreed upon the new item will not be shipped until the return has been mailed back and received by me. For both returns and exchanges, the purchaser pays for shipping the item back to me. However, if a garment is made to your child's specific measurements, the sale is final.
✿ I do my best to describe items thoroughly, including the size, colour and measurements. Please ask about sizing, colour and for more pictures if you are uncertain about an item before purchase.
✿ I stand by my products, and will provide warranty on them. If a hem comes down, a seam lets go, or a waist needs adjusting, I will fix your item free of charge. This warranty does not cover rips, stains, or damage caused by not following washing instructions.
✿ If any item is damaged in the mail, contact me before returning the item to me, for either a refund, or a replacement item. I will refund your return postage when I receive the item.
Additional Policies and FAQs
✿ My home-based studio is dog-friendly, so please keep that in mind for any allergy issues that may exist.
✿ Copyright of my patterns belong to Tatjana Grace, copyright © 2012, all rights reserved. I have worked very hard on this pattern, so please do not share or distribute the PDF pattern including the tutorial instructions, measurements, or pattern pieces in any form. You also may not alter the pattern, instructions or photos and claim them as your own. You are more than welcome to sell the items you've created using this pattern. However, this applies only to one person creating items in their home; not for commercial production. Any items sold need to credit my store, Tatjana Grace. Thanks!
Last Updated June 6, 2014