TeaHippies

Refunds and Exchanges:
As this is a food product, we do not currently accept these.

As for lost, damaged packages:
We try our absolute best to make sure you get your tea safe and sound without any problems, but sometimes it can get damaged on the way there. We are not responsible for the tea once it leaves our store and unfortunately cannot offer any refunds. Thank you for your understanding!

US Orders:
If any teas are destroyed through customs, we are unable to offer any refunds on tea or shipping. Please read our Delivery Policy for more information on US orders.

Refunds are only given when the tea is returned to us from postal mistakes, and the boxes have NOT been opened.

There are no taxes on tea.

We accept payment through Direct Checkout and PayPal for now. Any payments not completed after 24 hours will be cancelled.

If you need to cancel an order, please do so within 2 hours of your purchase. Sometimes we are filling out orders and a new one comes in, so that one gets sent out right away.

Canada Post. As of right now, we will only ship to Canada and the US. If you are from another country and would like to place an order, please contact us.

Please allow 1-3 days for us to ship, then 9-14 BUSINESS days for your package to arrive.

Smaller purchases (Under 6 teas) do not contain tracking numbers. Anything over 6 should through Etsy. If you'd like to purchase extra shipping information, please let us know before placing your order. This applies to Canada only - no tracking is available for the US unless purchased separately.

****USA/INTERNATIONAL CUSTOMERS PLEASE READ
As of now, all of our international orders are sent with Etsy shipping labels. If you'd like a tracking number, please contact us before purchasing and we will set something up for you if it does not appear on your checkout page.

INTERNATIONAL (Outside of Canada/US)
Orders are shipping with Standard shipping which is estimated for between 6 - 12 weeks shipping. Please note it can take up to 3 months for your order to arrive. Faster is shipping is available upon request. There is no tracking available unless purchased separately.

Our packaging:
We ship in envelopes, so you don't have to pay extra for shipping! 6 Teas and over will be shipped in a box.
There is also 1 free sample per order, not per tea! If you'd like to choose your sample, let us know in the notes section and we will be more than happy to send your choice! :)
Your tea will arrive in kraft packages that are easy to store and keep your tea fresher for longer.

**PLEASE** double check your correct address info before placing your order. As above, sometimes we process orders the second they come in and we cannot hold responsibility for mistakes made on wrong addresses. If it happens that the address you've entered is wrong, let us know ASAP the second it has gone through, or it may be sent out before we had a chance to see.

Please remember we have no control over how long the package will take to arrive (Especially during Christmas season and other holidays!) If you need your tea by a specific date, please let us know before purchasing your tea. We can set up any extra shipping plans beforehand!

Please allow up to 6 weeks after purchase for your tea to arrive. We understand this can happen on rare occasions during normal months, and it can happen often during the holiday season. If your tea has not arrived after 6-8 weeks, please contact us. Thank you for understanding that there is nothing we can do until then, as that gives the post some time to deliver your package back to us in case of any lost items, or wrong addresses.

Overseas delivery: Parcels can take up to 2 months for shipping. We understand that this may be frustrating, but we do offer faster shipping options if necessary. Please contact us for this.

Please contact us for any type of custom orders.