TenDigitCreations

Bath & Body Products, Wax Melts, Located in GA

Georgia, United States · 26004 Sales

TenDigitCreations

Bath & Body Products, Wax Melts, Located in GA

Georgia, United States 26004 Sales On Etsy since 2008

5 out of 5 stars
(14736)

Announcement   Welcome to TDC! For our full product line, please visit us at www.tendigitcreations.com

UPDATE ON PERFUME OILS (11/22/15) - We are in the process of switching over to Fractionated Coconut Oil instead of Jojoba Oil as our carrier oil for our perfumes. The ones in stock will still have jojoba oil. Any new ones we make for orders will have fractionated coconut oil.
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Come join our Facebook group and interact with the coolest customers on the planet <3 https://www.facebook.com/groups/tendigitcreations/

If you'd like to receive our monthly newsletter, just send us a message with your email address and we'll be happy to add you.
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IMPORTANT NOTICE: Please make sure you are familiar with our shop policies before making a purchase with us. Your purchase from us signifies your acceptance of our policies.

**NOTE ABOUT FRAGRANCES** - Fragrances work with your own unique body chemistry. You can take one fragrance and put it on five different people, and it will smell different on all five people. This is why we offer a perfume sampler so that you may try a scent before committing to the larger bottle.
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We appreciate your business!
~ Ken & Amber

Announcement
Last updated on Aug 21, 2016

Welcome to TDC! For our full product line, please visit us at www.tendigitcreations.com

UPDATE ON PERFUME OILS (11/22/15) - We are in the process of switching over to Fractionated Coconut Oil instead of Jojoba Oil as our carrier oil for our perfumes. The ones in stock will still have jojoba oil. Any new ones we make for orders will have fractionated coconut oil.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Come join our Facebook group and interact with the coolest customers on the planet <3 https://www.facebook.com/groups/tendigitcreations/

If you'd like to receive our monthly newsletter, just send us a message with your email address and we'll be happy to add you.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
IMPORTANT NOTICE: Please make sure you are familiar with our shop policies before making a purchase with us. Your purchase from us signifies your acceptance of our policies.

**NOTE ABOUT FRAGRANCES** - Fragrances work with your own unique body chemistry. You can take one fragrance and put it on five different people, and it will smell different on all five people. This is why we offer a perfume sampler so that you may try a scent before committing to the larger bottle.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We appreciate your business!
~ Ken & Amber

Ken-Amber Harper

Contact shop owner

Ken-Amber Harper

View all 162 items

Reviews

Average item review
5 out of 5 stars
(14736)
View all 14736 reviews

About

Wax Melts, Bath & Body Products, Hair Care, and Pet Care! Come On In ~ We're Fabulous ;)

We're a husband and wife team just hanging out with our furry kids (the human kids are grown and on their own). Ten Digit Creations has been in the homes of humans worldwide since 2008!

If you're really curious, feel free to read the interview I did with Julie @ The Redolent Mermaid. You can find that interview here: http://www.theredolentmermaid.com/2015/04/q-amber-harper-at-ten-digit-creations.html

I'm very active in our Facebook group, so you should head on over and join! We've have some amazing customers who give scent/product reviews, help give scent/product suggestions, etc. I always list any special codes/sales in our group! You can find our Facebook group here: https://www.facebook.com/groups/tendigitcreations/

You can always email me with any comments, questions, or concerns at tendigitcreations2008 [!at] gmail.com -- I generally can respond within 24 hours.

We look forward to doing business with you! <3
Ken & Amber

Our Website: www.tendigitcreations.com

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Around the web
Shop members
  • Amber Harper

    Owner, Creator, Customer Service

    Amber (aka Bert -- childhood nickname...semi-long story): big boss, mastermind, lunatic in charge, etc. I enjoy romantic strolls through the park and long walks on the beach. Just kidding. I like my dogs and cats. The end.

  • Ken Harper

    Owner, Assistant

    Ken (aka Spider Man -- another semi-long story): my hubby and good lookin' co-owner. Although he has a full time job (he has a badge and gun), he still helps several hours a week. He lets me boss him around. He's a keeper.

Shop policies

Last updated on April 12, 2016
Welcome! Ten Digit Creations has been proudly enabling your addiction to wax, bath, and body products since 2008. We are a husband and wife team just livin' the dream on five acres with our pets.

MEET THE TEAM

Amber (aka Bert -- childhood nickname...semi-long story): big boss, mastermind, lunatic in charge, etc. I enjoy romantic strolls through the park and long walks on the beach. Just kidding. I like my dogs and cats. The end.

Ken (aka Spider Man -- another semi-long story): my hubby and good lookin' co-owner. Although he has a full time job (he has a badge and gun), he still helps several hours a week. Sometimes he's not so helpful -- like when he forgets to put something inside an order...yes, you can blame him when this happens :p He's my bath & body guru. This man makes your soap, lotion, body butter, sugar scrub, solid perfumes, etc. He lets me boss him around. He's a keeper.

Miss Bird, Frito, and Nova: spoiled rotten canine supervisors

James, Raz, and Bullet: spoiled rotten feline supervisors

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept credit card payments and Paypal.

We will ONLY cancel an order by request if it has not already been processed and/or shipped, so please make sure you want the item(s) you purchase before you submit your order.
Shipping
We ship our products five days a week via USPS except during the summer months (see shipping schedule below).

Our shipping rates include a tracking number with delivery confirmation AND shipping insurance. Please make sure you double check your shipping address before submitting your order. In the event a package is returned to us due to an incorrect address, you will be responsible for paying shipping charges to re-ship your order.

We keep our TAT (turn-around-time) on individual product listings. Our TAT excludes weekends, postal holidays, and does not include shipping time to you.

Shipping Schedule
September - May: We ship Monday - Friday
June - August: We ship Monday - Wednesday ((this helps to ensure that your package arrives before the weekend, and isn't left on a hot mail truck during the summer months)) REMINDER: shipping insurance DOES NOT cover items that arrive melted. While we've only had issues on rare occasions the past several years, please know that making a purchase during the hot months is at your own risk! We do no refund nor replace items that arrive melted. Most items will go back to their normal state once they get back to room temperature.

NOTICE: We are happy to "hold" your order if you need it shipped on a specific date or day of the week. Simply include a message at checkout with your order. Have a specific location your postal carrier needs to leave the package? Include a message at checkout and we'll gladly write it on the shipping label.

ORDERS NOT RECEIVED

All of our packaged are shipped with a delivery confirmation AND shipping insurance. Sometimes the USPS does lose packages. If your package does not arrive (never updates with a 'delivered' status), we will give you the option of a refund or to have your order reshipped at no additional charge (if all items are still available). PLEASE NOTE: THE USPS DOES HAVE A MINIMUM TIMEFRAME FOR WHEN INSURANCE CLAIMS CAN BE FILED FOR LOST PACKAGES. WE WILL REQUIRE YOU TO WAIT THAT AMOUNT OF TIME BEFORE A REFUND/RESHIPMENT WILL TAKE PLACE. I believe the average time is 15 days from the date of shipment. This ensures that adequate time is given for them to reroute a package that ended up on the wrong truck or whatever.

THE EXCEPTION TO THE RULE: If your package shows delivered and you did not receive it, we have NO recourse for reimbursement...even with shipping insurance. This is their policy, and not ours. It prevents fraud -- basically people claiming they didn't receive a package when they really did. Yes, sometimes people steal packages. We are not responsible for packages that are stolen.

NOTICE: The USPS is often bad about "scanning errors" -- sometimes they don't scan them at all, sometimes they show "delivered" when they weren't actually delivered, etc. Please allow adequate time for your package to arrive before you panic :)

ORDER ERRORS / MISSING ITEMS

While we do our best to ensure to double check all orders before shipping, errors will occur -- it's that "human" thing ;) If you're missing an item or you received the wrong one, please send us an email: tendigitcreations2008 [!at] gmail.com or you may use the Contact Seller button within your Purchase History. PLEASE DO NOT SEND ME A FACEBOOK MESSAGE OR POST THIS INFO IN THE FACEBOOK GROUP! Our other customers cannot help you, so there's no need in clogging up the newsfeed in the group. Your post will be deleted. We appreciate your cooperation in this matter.

DAMAGED ORDERS

Please inspect your package as soon as possible upon arrival. Should your order sustain damage by the carrier, please contact us right away at tendigitcreations2008 [!at] gmail.com so that we may initiate the claims process and prepare any necessary replacement items. To help us ensure a quick and easy resolution, we ask that you retain all packaging and products until you receive further instruction.

Your remedy for lost or damaged packages via USPS is one identical replacement shipment upon approval by the carrier that a claim is possible, subject to carrier rules and limitations. Please notify us as soon as possible if your package has not been delivered within a few days of the standard delivery time frame (approximately 5 business days for domestic shipments or 21 days for international shipments.) Replacement items will exactly match those on the original order, no substitutions allowed, unless an item is no longer available. We do our utmost to provide resolution to shipping issues and ask that you please be patient as we work with the carrier since we have no control over packages once they leave our hands, and even less so once a package leaves the United States. Carrier investigation may take up to 2 weeks for domestic shipments and up to 60 days for international shipments. Customers who file chargebacks without first giving us the opportunity to resolve the issue with the carrier will be banned from all future ordering and the applicable authorities and payment processor will be notified when fraud is suspected.

COMBINING ORDERS / CHANGES TO ORDERS

Yes, we will combine orders....IF....your current order has not been processed and/or shipped. If we find that we can fit both orders into the same envelope/box as your first order, we will refund your entire secondary shipping cost. If we do have to upgrade your order to the next available envelope/box, we will issue a partial shipping refund for the difference between what you paid versus actual shipping cost.

Changes to Orders: We will ONLY make changes to an existing order under the following circumstances:
•Your current order can not have already been processed (prepared for shipment)
•You MUST send us an email with your request. No facebook post. No facebook message. No exceptions! If you do not send us an email, you risk your order being shipped as you originally placed it.

ORDER CANCELLATIONS

TDC reserves the right to cancel an order at any time for any reason.

If you need to cancel your order, you will need to email us directly at tendigitcreations2008 [!at] gmail.com

WE CAN ONLY CANCEL ORDERS THAT HAVE NOT BEEN PROCESSED AND/OR SHIPPED -- NO EXCEPTIONS. REFUSED ORDERS WILL NOT BE REFUNDED.
Refunds and Exchanges
In order to protect the integrity of our products, ALL SALES ARE FINAL! We will only issue a refund/exchange if it is due to our error.

We know that purchasing items online that you cannot smell or try before you buy is tough. For this reason, we offer sample sizes and samplers in as many products as possible. Please consider purchasing these first to avoid any disappointment.

ATTENTION: Refunds can not be issued for tarts that melt out of shape during summer shipments. The USPS does not cover this, even if insurance is purchased, so please purchase your tarts in the summer months at your own risk. We have never experienced a problem before, but still needed to include this in our policy.
Additional policies and FAQs
CUSTOM ORDERS: Need a larger quantity of items than what is listed? Please contact us and we'll be happy to set up a custom listing for you.

SAMPLES
We do not offer free samples that do not accompany a paid order, and we do not respond to free sample requests. We do, however, include a sample of our choosing whenever possible with your order. If you would like to try a particular scent when ordering, place your request in the comments section of the order form and we will make every effort to accommodate your request. We generally include a wax melt sample. On occasion, we may include a soap sample. As a general rule, we do not include other bath & body items as samples. We offer those for purchasing. Just please remember that including a sample is a courtesy and not a requirement.

DISCLAIMERS

Wax Melts (Tarts)
Ten Digit Creations is NOT responsible for any damage or injury incurred due to lack of care when melting your tarts.

Bath & Body Products
Our bath and body products are for external use only. As with any skin care product, the possibility of an allergic reaction or sensitivity is present. For your convenience, a full list of ingredients can be found in the Product Information section of our website. If skin irritation develops, discontinue use and consult a medical professional. Ten Digit Creations is NOT responsible for any injury incurred by use or misuse of any product.

A note about fragrances: Each individual sniffer is different, as is body chemistry. The reaction to fragrances and ingredients will vary from person to person. We cannot issue refunds or offer exchanges for this reason.

Designer Duplications
Our designer type fragrances are duplicate versions created for us by our fragrance suppliers. While most dupes are very close to the original, please remember that they are not the actual licensed fragrance. We make no guarantees or offer any refunds/exchanges on our designer types. We do offer sample sizes on several products so you can try them before committing to a full size product. The only way to ensure an exact fragrance is to buy it from the original designer. Ten Digit Creations is not affiliated with any designer or manufacturer.

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Terms of Service Agreement

Our maximum liability to you is the amount you paid for the product. Your purchase from Ten Digit Creations signifies your acceptance of the above aforementioned information and policies.

Privacy Statement

At Ten Digit Creations, we will never share your information with anyone. We do not give your name and information to others, nor do we put you on mailing lists, call lists, or email lists. All transactions with us are private, and any information given to us is for the sole purpose of fulfilling your order.

More information

Last updated on Aug 21, 2016
Frequently asked questions

Custom and personalized orders

Due to time constraints, we are unable to accommodate custom blend requests.

Wholesale availability

Due to time constraints, we are no longer able to offer our products on a wholesale basis.