Material Matters in Jewelry Design
TerraFinds' Shop Policies
Welcome to TerraFinds!
We are friendly and helpful. We love to see your finished jewelry made with our findings. We are good at designing handmade jewelry findings, we travel far to hand pick quality pearls and gemstones for your creations. We will try our very best to provide you with excellent customer service, to ensure that your shopping experience with Terrafinds will be a great one.
We Have great NEWS for USA folks as of March 2015! Please read below.
We accept paypal and Etsy Direct Checkout (all major credit card)
All items are carefully wrapped and packaged with recycle material (new) and ship in bubble mailer envelop.
We are in around Niagara Fall Canada, all USA orders are ship from Niagara Fall, New York via USPS with tracking - first class mail. We ship confirmed orders within 1-3 business days. You will be able to track your package 1-2 days after we shipped. After US customs, your package will take 3-5 business days to reach you. Contact us if you want Priority shipping or faster shipping. Very important though you understand we can only accept return items in a Canadian address, please read return policy.
All international orders are shipped via Canada Post with tracking, please select the option with tracking when check out. Your package cannot be tracked or guarantee of delivery unless its shipped with tracking. Due to different rate on shipping for different country, we will send you invoice base on rate given by Canada Post website. All paypal transactions required tracking, we will cancel orders without tracking base on paypal requirement.
All Canada orders are shipped via Canada Post with tracking, please select option with tracking when check out. We reserve the right to cancel orders if buyer not willing to pay tracking. Due to different rate in every state, we will send invoice for your tracking options.
We do not have access or control once your package is shipped. These rare but possible incidents may occur while your package is in transit:
- Wrong address in etsy (we ship to etsy address and not responsible if its wrong )
- Customs delays
- mother nature (snow can caused delays)
All Shipping fees do not include insurance, if you like to cover against loss and or damage, please contact us for the insurance coverage.
Shipping Delivery Times:
Canada : 2 to 10 business days
USA: 5-10 business days
International: 2-6 business weeks
Buyers are responsible for any and all duty and tax if applicable.
Shipping cost includes postage, wrapping material, boxes, bubble wrap, bubble mailer, stationary plus the cost of transporting the parcel to NY for posting.
Orders Paid by echeck will be shipped after echeck is cleared.
Refunds and Exchanges
Your satisfaction is guaranteed!!
If you are not happy with what you received, please contact me within 7 business days to arrange a return. I will provide information of how to return your products, returned products must be shipped within 7 days of being received to qualify for a refund . The item must be returned in original packaging and unused condition. A full refund less shipping cost (including free upgrade) and a restocking fees of 10% (including paypal fees) will be refunded after we received the return items.
No refunds on packages that are in transit to you. Please wait for the package to arrive, once it does you can ship the package back to us and a refund will be issued when we receive the products back in unused condition.
Handmade items that are imperfect (handmade can never be perfect) can be returned if buyer choose not to keep them, buyer is responsible for returning them in the original conditions, refund less shipping will be issued when return items is received.
No refunds of discount coupon after purchases if you did not apply to your order when purchasing.
No refunds or exchanges for Custom listings (finished jewelry with material and design chosen by buyers) or cut items.
No refunds for items once its used, beads or pearls on 1/2 or full strand considered used if you remove them from the strand.
Final sale items:
No return and refund for FINAL SALE items, we still guarantee the items are not damaged, we cannot guarantee if you like the colors, shape or personal expectations.
Please be informed:
We will provide a Canadian Return address for USA buyers and all buyers. We are not able to provide an USA return address because it will cost more to return to our service provided in USA, they have to return the package to us in Canada and cost more for buyers.
All order purchase via paypal cancel before we ship will cost 0.30 by paypal, this fees will not be refunded.
Additional Policies and FAQs
If items that have been purchased are out of stock, we will refund your payment and cancel the sale. We apologize in advance if this happens, we try to keep everything stocked as much as possible.
We accept return products for refund less shipping and handling.
We do not exchange for any items due to complicated administrations.
Your reserved or custom listings will be deactivated after 48 hours.
Its is very important that you communicate with me via Etsy and not my personal email address. Since all transactions are done via Etsy, I will answer all convo in Etsy as soon as I can.
We hope to build great business relationships with all our valuable customers, we sincerely hope that your buying experience with TerraFinds in Etsy an excellent one, please feel free to convo me with any questions regarding products and our shop.
We deserve the right to cancel and refund orders that we are not able to service.
Thank you for your business and support.
Last Updated November 12, 2015