TerraFinds

Material Matters in Jewelry Design

Niagara Falls, Canada · 78206 Sales

TerraFinds

Material Matters in Jewelry Design

Niagara Falls, Canada 78206 Sales On Etsy since 2009

5 out of 5 stars
(27996)
Shop owner

Terra

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Announcement   We appreciate your continued support and patronage! We're going on another buying trip! There will be no shipping between August 24 to September 24th. For all purchases made between these dates will be shipped on September 26th, 27th and 28th.

Beautiful findings, unique designs...all for your wonderful creations! We are your jewelry findings supplier!

NEW item added every week if not every day, let us know if you do not see items you like to have, we always try our best to design or produce them for you.

USA Orders:
We are in around Niagara Fall, all USA orders are ship from Niagara Fall, New York via USPS with tracking - first class mail. You will be able to track your package 2 days after shipped. We ship confirmed orders within 1-3 business days. Your package will take 3-5 business days to reach you. Which means now you will receive your order within 5-10 business days. Contact us if you want Priority shipping or faster shipping and insurance..

PLEASE BE INFORMED:

INTERNATIONAL Orders:

All international orders are shipped via USPS 1st Class Mail with tracking. You will be able to track your package two days after shipping label created. Some countries may not qualify to ship with USPS 1st class mail, we will send you invoice base on rate given by USPS or Canada Post website.

Canada Orders:

IMPORTANT NOTICE FOR CANADIAN BUYERS:
There is a possibility of delayed shipments within Canada beginning on July 2 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. If you have purchase order within the period, you have option to choose to wait (no definition of waiting time available), or cancel order.

All Canada orders are shipped via Canada Post with tracking, we will refund balance of any shipping cost if there is any.

Please note, if you have urgent need of your order, please convo me. If you do not agree with the shipping time, please do not place an order, I wish I could help but I have no access to speed up the shipping delivery time handle by postal services.

More shipping and store information is available here:
www.etsy.com/shop/TerraFinds/policy

Announcement
Last updated on Sep 21, 2016

We appreciate your continued support and patronage! We're going on another buying trip! There will be no shipping between August 24 to September 24th. For all purchases made between these dates will be shipped on September 26th, 27th and 28th.

Beautiful findings, unique designs...all for your wonderful creations! We are your jewelry findings supplier!

NEW item added every week if not every day, let us know if you do not see items you like to have, we always try our best to design or produce them for you.

USA Orders:
We are in around Niagara Fall, all USA orders are ship from Niagara Fall, New York via USPS with tracking - first class mail. You will be able to track your package 2 days after shipped. We ship confirmed orders within 1-3 business days. Your package will take 3-5 business days to reach you. Which means now you will receive your order within 5-10 business days. Contact us if you want Priority shipping or faster shipping and insurance..

PLEASE BE INFORMED:

INTERNATIONAL Orders:

All international orders are shipped via USPS 1st Class Mail with tracking. You will be able to track your package two days after shipping label created. Some countries may not qualify to ship with USPS 1st class mail, we will send you invoice base on rate given by USPS or Canada Post website.

Canada Orders:

IMPORTANT NOTICE FOR CANADIAN BUYERS:
There is a possibility of delayed shipments within Canada beginning on July 2 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. If you have purchase order within the period, you have option to choose to wait (no definition of waiting time available), or cancel order.

All Canada orders are shipped via Canada Post with tracking, we will refund balance of any shipping cost if there is any.

Please note, if you have urgent need of your order, please convo me. If you do not agree with the shipping time, please do not place an order, I wish I could help but I have no access to speed up the shipping delivery time handle by postal services.

More shipping and store information is available here:
www.etsy.com/shop/TerraFinds/policy

Terra

Contact shop owner

Terra

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About

Working hard is easy to do when you love what you're doing

We hunt and design to bring you many little wonderful pieces and parts, and we know you are the experts of putting them together beautifully.

You trust us enough to tell us what colors you like, what kind of findings you need, how important findings and jewelry parts are for your designs, and your wishes to have fine handmade findings for your projects. We listen and try to make your wishes come true by working hard, and working sincerely with everyone and that includes the manufacturers and helpers.

We love our work, and as the saying goes, "love what you do and you will never work a day." We would like to thank you from the bottom of our hearts because it is the etsy community and our awesome customers that have allowed us to do what we love!

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Shop members
  • The Team

    Owner, Maker, Designer, Curator

    We are a group who love to travel, eat, and work hard. Our little etsy business is the reason we laugh together, eat together and work hard together.

Shop policies

Last updated on August 25, 2016
Welcome to TerraFinds!

IMPORTANT NOTICE FOR CANADIAN BUYERS:
There is a possibility of delayed shipments within Canada beginning on July 2 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. If you have purchase order within the period, you have option to choose to wait (no definition of waiting time available), or cancel order.

We are friendly and helpful. We love to see your finished jewelry made with our findings. We are good at designing handmade jewelry findings, we travel far to hand pick quality pearls and gemstones for your creations. We will try our very best to provide you with excellent customer service, to ensure that your shopping experience with Terrafinds will be a great one.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We accept paypal and Etsy Direct Checkout (all major credit card)

If you pay via paypal by echeck, please ensure payment is cleared, if payment canceled, your order / orders will be canceled without notice from us. We will not contact buyer of payment canceled (act of buyer or paypal) if we are not notified by buyer.

Custom listings will be processed via Etsy Direct Checkout only.
Shipping
IMPORTANT NOTICE FOR CANADIAN BUYERS:
There is a possibility of delayed shipments within Canada beginning on July 2 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. If you have purchase order within the period, you have option to choose to wait (no definition of waiting time available), or cancel order.

All items are carefully wrapped and packaged with recycle material (new) and ship in bubble mailer envelop.

USA Orders:
We are in around Niagara Fall Canada, all smaller USA orders are ship from Niagara Fall, New York via USPS with tracking - first class mail without insurance, if you want to insure your package, please contact us. Larger orders may be shipped via Canada Post with tracking. We ship confirmed orders within 1-3 business days. You will be able to track your package 1-2 business days after we shipped. After US customs, your package will take 3-5 business days to reach you. Contact us if you want Priority shipping or faster shipping. Very important though you understand we can only accept return items in a Canadian address, please read return policy.

INTERNATIONAL Orders (Outside USA):

All international orders purchased via Etsy direct check out are ship USPS 1st class mail.

All International orders purchase via paypal are ship via Canada Post, all orders purchased via paypal required tracking, we are not able to ship without tracking, due to different rate for different countries, we will send shipping invoice for your country.

CANADA Orders:
All Canada orders are shipped via Canada Post with tracking, we will refund if there is balance in shipping due to different rate in every state.

We do not have access or control once your package is shipped. These rare but possible incidents may occur while your package is in transit:

- Wrong address in etsy (we ship to etsy address and not responsible if its wrong )
- Customs delays
- mother nature (snow can caused delays)

Shipping both ways (purchase and return) are responsibility of buyers. All Shipping fees do not include insurance, if you like to cover against loss and or damage, please contact us for the insurance coverage.

Shipping Delivery Times:
Canada : 3 to 6 business days
USA: 5-10 business days
International: 1-4 business weeks (with tracking)

Buyers are responsible for any and all duty and tax if applicable.

Shipping cost includes postage, wrapping material, boxes, bubble wrap, bubble mailer, stationary plus the cost of transporting the parcel to NY for posting.

Orders Paid by echeck will be shipped after echeck is cleared.
Refunds and Exchanges
Your satisfaction is guaranteed!!

If you are not happy with what you received, very important and is a must that you contact me within 7 business days to arrange a return. I will provide information of how to return your products, returned products must be shipped within 7 days of being received to qualify for a refund . The item must be returned in original packaging and unused condition. A full refund less shipping cost, duty and tax (if you did not ship as return product or contact us) and a restocking fees of 10% will be refunded after we received the return items.

If buyer failed to contact us for information of how to returning items, buyer will be responsible for the extra cost of taxes involved that is unnecessary for returning items

No return or refund of final sale items, item has to be purchased via etsy direct check out.

We do not accept return package that is ship to us via UPS, DHL or Fedex due to expensive charges.

We may reject return package if you did not contact us for return instructions.

No refund of both ways shipping cost including free upgrade shipping cost provided by seller when is a must to upgrade in order to ship with tracking.

No return or refund for requested Custom listing in all items.

No refunds on packages that are in transit to you. Please wait for the package to arrive, once it does you can ship the package back to us and a refund will be issued when we receive the products back in unused condition.

Handmade items that are imperfect (handmade can never be perfect) can be returned if buyer choose not to keep them, buyer is responsible for returning them in the original conditions, refund less shipping will be issued when return items is received.

No refunds of discount coupon after purchases if you did not apply to your order when purchasing.

No refunds or exchanges for Custom listings (finished jewelry with material and design chosen by buyers) or cut items.

No refunds for items once its used, beads or pearls on 1/2 or full strand considered used if you remove them from the strand.

Final sale items:
No return and refund for FINAL SALE items, we still guarantee the items are not damaged, we cannot guarantee if you like the colors, shape or personal expectations.

Please be informed:
We will provide a Canadian Return address for USA buyers and all buyers. We are not able to provide an USA return address because it will cost more to return to our service provided in USA, they have to return the package to us in Canada and cost more for buyers.

All order purchase via paypal cancel before we ship will cost 0.30 by paypal, this fees will not be refunded.
Additional policies and FAQs
If items that have been purchased are out of stock, we will refund your payment and cancel the sale. We apologize in advance if this happens, we try to keep everything stocked as much as possible, we do not hold our helper to have 100% accuracy when managing small and many items.

We accept return products for refund less shipping and handling.

We do not exchange for any items due to complicated administrations.

Your reserved or custom listings will be deactivated after 48 hours.

Its is very important that you communicate with me via Etsy and not my personal email address. Since all transactions are done via Etsy, I will answer all convo in Etsy as soon as I can.

We hope to build great business relationships with all our valuable customers, we sincerely hope that your buying experience with TerraFinds in Etsy an excellent one, please feel free to convo me with any questions regarding products and our shop.

We deserve the right to cancel and refund orders that we are not able to service.

Thank you for your business and support.