TerramaeAndCo

Terramae & Co

Strafford, Missouri

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

TerramaeAndCo is taking a short break

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Note from shop owner We are temporarily not taking any new orders.

Please visit us again soon as we will resume taking more orders shortly.

If you have a question or request just message us as we are still open otherwise.

Note from shop owner

Last updated on Sep 10, 2021

We are temporarily not taking any new orders.

Please visit us again soon as we will resume taking more orders shortly.

If you have a question or request just message us as we are still open otherwise.

Dennis and Kelley

Contact shop owner

Dennis and Kelley

Reviews

Average item review
5 out of 5 stars
(85)
See reviews that mention:
Quality 32 Shipping 14 Customer service 16

About TerramaeAndCo

Sales 381
On Etsy since 2013

Meet Dennis and Kelley

Terramae & Co was originally established in 2010. After years of freelancing in interior design projects, Kelley created Terramae as a venue to sell her artwork and hand poured candles around the Ozarks and at local festivals. As time would have it, within a few years her husband Dennis’s wood working hobby became an on-demand, full-time venture in itself, as the number of their grandchildren began to quickly accumulate. Soon, family and friend’s routine furniture build requests started coming in much quicker and much more frequently.

Terramae & Co eventually evolved into a unique blending of Kelley’s home décor and artistic designs and Dennis’s sharply tuned yet delicate raw wood craftsmanship. These ingredients have resulted in a dynamic-duo of high-quality wood designing meets modern artistic-edginess. The husband and wife team are best friends and enjoy working together more than anything else. The fun, laughter and creative energy they share while working together is ingrained in the character of every project. Between the two of them the excitement and ideas never stop flowing, always with a new twist or concept to add that unique edge to each piece.

Shop members

  • Dennis & Kelley

    Owner, Designer

Shop policies

Last updated on May 1, 2020
Thank you for visiting Terramae & Co! We are a husband and wife team, who have turned our hobbies of building and creating gifts for our family and friends into something you can now share with your own. Terramae & Co strives to use recycled, refurbished wood, salvaged items, organic, natural and eco-friendly products whenever possible in creating most all of our products. Much pride goes into every build in our shop and the highest quality of care and detail is put into every piece we create. Our goal is for you to be thrilled with your total experience shopping with Terramae & Co, and we strive to provide you with the service, support, and information needed to ensure a smooth transaction and your satisfaction.

On this page, you will find information regarding Terramae & Co’s shop policies, procedures, and additional details that are important for you to understand so you feel confident placing your order and comfortable knowing what to expect once your order is placed.

Please feel free to "Message" us with any additional questions/requests/ etc. that you may have, and thanks again for visiting Terramae & Co!

Make sure to "like" our Facebook page and watch for occasional sales or promo items.

~Dennis and Kelley, Terramae & Co

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
*RETURN/EXCHANGE PREVENTION

-We strive to provide you with accurate, detailed descriptions and pictures, and
encourage you to contact us with any questions or requests for more
information, details, or pictures before you decide to make your purchase.

-If you are not satisfied once you receive your item, please contact us ASAP with
your concern and we will be happy to help resolve it.



*CANCELLATIONS

Full refunds will be issued for cancellations messaged to us within 72 hours after the order was placed with the following exceptions:

Due to the nature of many of the custom built furniture orders, building may have already begun in which case a 20% re-stocking fee maybe charged.

If the order has already been shipped then we are unable to issue a refund. In this case please refer to our return policy below.



*RETURN/EXCHANGE POLICY & PROCEDURE

-Please contact us within 3 days of receiving item and include the reason for the return
-Return must be shipped back to us within 7 days of buyers receipt
-Items must be unused and in original condition
-Buyer is responsible for return shipping fees
-If the order arrives damaged please contact us immediately so that we may file a claim with the carrier.
-Custom orders/ personalized orders cannot be returned

However, please contact us if you are not satisfied and we will be happy to work with
you to address your concern.
Payment
-Payments must be made at the time the order is placed
-We accept PayPal, debit or credit cards including Visa, Mastercard, American Express and Discover

NOTE: You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Shipping
-Orders are normally shipped from Missouri via UPS although some larger items may require a freight carrier.
-All of our products are built after they are order. Normal build time is @ 3-4 weeks. Items are shipped once the build is completed. See more information below in Made to Order items.
-Shipping on custom orders will be communicated with the buyer during the ordering process
-Orders over $100 require a signature at delivery.


*SHIPPING NOTIFICATION & DELIVERY CONFIRMATION

-Delivery confirmation service is included for all orders
-Once an order is shipped, the customer will receive a shipping notification with the UPS tracking information


*INTERNATIONAL SHIPPING

At this time we are unable to provide international shipping.


*SHIPPING FEES
-Unfortunately, in the event an item needs to be returned to us the shipping fees are non-refundable (please refer to our Return Policy below)



*MADE-TO-ORDER ITEMS
-Since many of our wood furniture pieces are built after the order has been placed the estimated completion time will vary. However, typical building time for most furniture pieces is a minimum of 3-4 weeks. We will communicate with the customer during the building process regarding the progress and the updated estimated time.
-We attempt to get you your items as quickly as possible, so made-to-order items may be shipped out more quickly than estimated.

-For custom orders and special requests, the estimated completion time will be communicated to customer before order is placed.

*SHIPPING ADDRESS

-Orders will only be shipped to the verified "ship to" address on customer’s paid invoice as shown on Transaction Details page for the order.
-It is very important that customers check their order information, including the "ship to" address, at time order is placed to ensure all information is accurate and current.
-Any changes must be made through PayPal or the merchant/bank account before an order is processed.

*If you notice an error or need to switch the shipping address after order is
processed, please contact me ASAP and see below:

*If order has NOT been shipped:
-The original transaction will be cancelled and your payment will be
refunded
-You will then need to place a new order, and follow the instructions
above to update/ change the "Ship To" address

*If order has been shipped:
-I will work with you to attempt to reconcile the error and hopefully
recover/ redirect the package. Unfortunately, Terramae & Co cannot be
responsible for orders shipped to incorrect/ non-current "ship to"
addresses as shown on the buyers PayPal Transaction Details page
for the order, and will not be able to refund/ return/ replace/etc orders
that have been shipped to incorrect addresses.
Additional policies and FAQs
*CUSTOM WORK

-If you are interested in custom work, please message us and include some general information explaining your request.

*MATERIALS

Due to the salvaging process of our reclaimed wood products no two builds are ever the same. Unless an advertised product is listed as “in-stock”, the one ordered will be made-to-order and slightly different than the item pictured. The material used in each build may vary as well. Please read the details as advertised on each item as we will provide information regarding the current type of wood being used at that time. Special requests can always be made if a specific type of wood/hardware, color, dimensions, etc is desired. Just message us and we will do our best to accommodate.

RECLAIMED WOOD DISCLAIMER:
We build most all of our products from reclaimed wood, customers should expect drastic variations from sample or advertised pictures. Any variation or defect is acceptable with reclaimed lumber as long as the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns.

As a large portion of our wood working products are salvaged, once a specific type of grain, barn door or 100 year old growth wood is gone….its gone. Therefore, the material we are using at the time any order is placed can vary. Unless the item pictured states “in-stock” it will be built following placement of the order or is currently in process of being built. We will do our best to advertise the material currently being used but please message us with any questions you may have concerning this before placing the order.

More information

Last updated on Sep 24, 2017
Frequently asked questions
How soon do orders normally ship?

Most all of our items are made to order and are built and shipped in the order they are received. Standard build time is 3-4 weeks but we always ship each one out as quickly as possible. If you are needing it faster please just contact us and we can normally accommodate, within reason, as it still takes time for the build itself.

Can I request changes or additions to the original item?

Most definitely! If you have an idea or would like a different color stain or any modifications just send us a message with what you would like. We are always happy to reply quickly and enjoy adding different features or styles.

Can I get a personalized engraving?

Yes you most definitely can!!

We actually offer wood burning which is done by hand, on any of our items. From a simple logo, to names, logos or designs. Prices vary depending on size and the specific engraving. Just message us and if possible include a picture of the design for more detailed items and we will provide a quote on adding this option to your order.