TerreBella

TerreBella

New York, United States · 146 Sales

TerreBella

TerreBella

New York, United States 146 Sales On Etsy since 2011

5 out of 5 stars
(34)

Announcement   ♥~♥~♥~Welcome to TerreBella~♥~♥~♥

Any order over $50 (before shipping) take 10% off! Be sure to enter the code OVER50 at checkout to take advantage!

Like us on Facebook for coupon codes! @TerreBellaJewelry

We LOVE custom orders and suggestions! If you see pieces of one necklace you want made a different way, or mixed with another necklace, let us know! Anything can be mixed and matched and moved around the way you want it. If you have something totally different in mind, send us a message!

Production time is currently 2-4 calendar days. Please keep in mind that this does not include shipping time. If you have an urgent order, message me first to ensure that I can complete the piece(s) within your required time frame. In most cases it can be accommodated!

Please read through all policies prior to ordering to ensure the best possible experience!

Thank you!
Lindsay

Announcement
Last updated on Aug 24, 2016

♥~♥~♥~Welcome to TerreBella~♥~♥~♥

Any order over $50 (before shipping) take 10% off! Be sure to enter the code OVER50 at checkout to take advantage!

Like us on Facebook for coupon codes! @TerreBellaJewelry

We LOVE custom orders and suggestions! If you see pieces of one necklace you want made a different way, or mixed with another necklace, let us know! Anything can be mixed and matched and moved around the way you want it. If you have something totally different in mind, send us a message!

Production time is currently 2-4 calendar days. Please keep in mind that this does not include shipping time. If you have an urgent order, message me first to ensure that I can complete the piece(s) within your required time frame. In most cases it can be accommodated!

Please read through all policies prior to ordering to ensure the best possible experience!

Thank you!
Lindsay

Lindsay Benson

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Lindsay Benson

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  • Lindsay Benson

    Owner, Creator, Designer

Shop policies

Last updated on August 18, 2016
«♥«♥«♥« Welcome to TerreBella »♥»♥»♥»

We hope you love our little shop, and are working to grow with more custom pieces every day! Custom orders are encouraged! Please message me if you have something in mind, or if you have any questions at all!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment is due at checkout. TerreBella accepts PayPal, all major credit cards and Etsy Gift Cards.

As I am located in New York State, sales tax is added if your zip code is also within New York State. This self populates at checkout based on your zip code.

Any other local taxes, customs and duties are the responsibility of the buyer. TerreBella does not control those fees, and cannot be held responsible.

Please make sure any special requests or required information is left in the notes to seller section at checkout to avoid any delays in your order shipping out.
Shipping
Orders are shipped within 2-4 days of payment to allow for processing time. This is strictly the time to create your order, shipping time is additional depending on which service you choose at checkout. I process orders 7 days a week, and will ship out during business hours. If you need your order to be processed faster, please message me to see if I can accommodate your timeline.

If you are looking to have an order overnighted please message me before ordering so that I can give you a correct shipping cost and create a custom listing for the shipping charges. This does NOT expedite the processing time of creating the jewelry and is quite expensive. I have found that priority express is very quick, and again if you need something shipped out quickly contact me and we can work out a timeline.

Your order will be shipped to the address given via checkout so please ensure this is correct. If it needs to ship to another address please advise in the notes to seller at checkout, or ensure that it is updated. TerreBella is not responsible for lost shipments due to the incorrect address being provided.

All orders are shipped in kraft jewelry boxes ready for gifting! You can feel comfortable ordering as a gift and shipping directly to the recipient. I enclose them in bubble mailers to help each piece reach its destination safely, and charms/pendants are covered and secure to avoid scratching. Any sterling, gold or rose gold pieces will include an anti-tarnish strip in the box.

Lost, stolen, damaged or mis-delivered packages are the responsibility of USPS, I cannot be held accountable for the order once it goes with the postman. If you wish to insure your order, please purchase insurance from the listing in the Add-on's section of the store for first class mail services. Priority mail and priority mail express come with $50 and $100 of insurance respectively, which will cover most orders from my shop. Please be aware on international orders that shipping times can vary greatly, and take weeks to months. Again, if insurance is not purchased TerreBella is not responsible once the package is shipped.
Refunds and Exchanges
ALL PERSONALIZED SALES ARE FINAL. That being said....

My number one priority is for you to love your purchase, I always want happy customers! I double check every order prior to shipping, but I am human and mistakes happen. If you receive your order and it is not what you purchased, please let me know immediately. Though none of the below should ever occur, grounds for returns are as follows:

1- Item received is not as described in listing/communications with me
2- Faulty components
3- Wrong size (my error only- will NOT be refunded if you ordered the wrong size)

I will either refund you or I can re-create your order (once I receive back the un-worn/original condition piece). All returns/refunds/exchanges will be processed within 72 hours of my receiving the returned merchandise and if the error was mine I will cover return shipping using the service of my choosing.

ALL CONCERNS MUST BE SENT OVER WITHIN 7 DAYS OF DELIVERY. Otherwise, I consider you to be happy with your order and returns will not be accepted. Please keep in mind that the stainless jewelry is the only jewelry that is not going to oxidize/tarnish. All other jewelry runs that risk, especially when in contact with essential oils. This is not an issue of faulty pieces, it is the nature of the metal and finishes.

****Please be sure of the chain length before ordering as this is not grounds for refund/return unless the chain length was not as ordered****

On all non-personalized items, if you are not happy with your order once received please let me know. Again, this must be voiced within 7 days of delivery to qualify for a refund/return. The returned item must be unworn and in original condition or a refund will not be processed. Buyer is responsible for all return shipping charges.
Additional policies and FAQs
Please request at checkout if you would like a receipt included with your order. As many orders are gifts, I will not include a receipt unless requested.

Contact me in advance for questions on large orders. I am always happy to have large orders, but it may be easier to organize them in a custom listing and get all of your details set prior to order!

TerreBella is not responsible for any events that occur with use of our jewelry. None of the jewelry is intended for use in children under 3 years of age as small parts are a choking hazard. Buy purchasing from TerreBella, you are agreeing to these terms, and do not hold TerreBella liable.

JEWELRY CARE:
♥Your sterling and gold jewelry need TLC to stay beautiful! Avoid wearing any jewelry while showering, exercising, swimming.....really any activity that introduces outside chemicals (soap included!) and moisture. After wearing, wipe with a soft dry cloth and store in a cool and dry enclosed area (ex. jewelry box or bag). All silver will tarnish over time, but with care it can have a long beautiful life!

♥Our essential oil jewelry requires special care! The stainless pieces will not tarnish, however they still should be wiped down every few days. Any of the EO jewelry that is not stainless is an alloy or mixed metal, and needs special care to ensure the finish lasts as long as possible. Oils are rough on any surface, so removing the felt pad prior to putting the oil on is the best bet. Only use a few drops of oil at a time, do not saturate the felt. Let the felt soak up the oil prior to placing it in the locket. After removing the jewelry at the end of the day, wipe it off inside and out with a soft and dry cloth. Every couple of weeks it is also a good idea to wipe out the locket with mild soap and water.