Wildflowers in watercolor and more...
TexasHillCountryArt's Shop Policies
Gosh, I am glad that you are the kind of person to take a minute and look at the shop policies! I want to make sure that you and I understand each other, because I hate it when anyone is disappointed by anything in their etsy experience.
I do not accept cash or checks online.
It's a small price to pay to live in the great state of Texas: I'm sorry Texans, but etsy will add 8.25% sales tax to any orders shipping from me to the Lone Star state.
My usual shipping policy: I know that you are excited about getting what you have ordered, so I try to ship existing stock 1-3 business days after receiving your payment.
During December, I knock myself out to keep that down to 24 hours. *****Friday 12/18 is my last shipping day for 2015.*****
All orders over $85 include insurance. Shipments of any size to Italy will require you to purchase additional insurance: contact me and I will post if for you. Most claims may be filed if package does not arrive in 45 days (US = 21 days, Italy = 60 days)
INTERNATIONAL customers You are responsible for any customs fees.
Refunds and Exchanges
I want you to love the artwork you recieve.
If it does not look the way you thought it would, carefully pack it up and return it to me. When I recieve it in sellable condition I will refund your purchase price, minus shipping.
I can't always replace damaged or lost products exactly, because many are one of a kind originals, but contact me if you find yourself in this situation and we will work something out.
Additional Policies and FAQs
Privacy: I hate spam too! Therefore, I will not sell or share your name, address, email address or any other personal information that I may recieve. Not even with my mother!
Mailing list: I have one, but use it very rarely and ONLY after I receive your specific permission to put you on it. And if you are on it and decide that you do not want to get a Christmas card from me anymore, just let me know and I will remove you from the list.
207 Ranger Dr.
Boerne TX 78006
nanhenke [!at] gmail.com
Texas sales tax ID 3-20193-6555-3
Last Updated May 13, 2015